Building care connections digitally Question Title * 1. A robust training program in webside manner includes: Formal education Simulation w/ feedback Individual Assistance All the Above Question Title * 2. Nonverbal communication can be more difficult in a virtual environment because: Patients are always in ideal locations for a telemedicine visit Clinicians always comfortable using new technologies Patients perceive clinicians taking notes as disinterest because of the lack of eye contact Clinicians conducting video visits use background filters Question Title * 3. Clinicians conducting video visits should always look at their screen so they can see their patient and review crucial information in the chart. True False Question Title * 4. Training modules should include the following: Lighting Directions to a local phlebotomy Legal and Regulatory Aspects Safety Protocols A, C, and D Question Title * 5. Clinicians should start the visit with a standard opening script and questions to build a rapport with the patient. True False Question Title * 6. A clinician is at the end of their visit with a patient and has prescribed medication. It is also late in the day. How should the clinician handle the situation? Look up the patient’s address in the EMR and use Google Maps to find the nearest 24-hr pharmacy. Ask the patient if there is a local pharmacy that is convenient for them and send the prescription there. Tell the patient how to follow-up with you if there are any issues. The following day, ensure that they received their new medicine and know how to use it. Send the patient to the nearest urgent care so you know they will get their medication. Email the prescription to the patient and tell them to use the internet to find a nearby pharmacy. Submit