Building care connections digitally

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1. A robust training program in webside manner includes:

Formal education

Simulation w/ feedback

Individual Assistance

All the Above

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2. Nonverbal communication can be more difficult in a virtual environment because:

Patients are always in ideal locations for a telemedicine visit

Clinicians always comfortable using new technologies

Patients perceive clinicians taking notes as disinterest because of the lack of eye contact

Clinicians conducting video visits use background filters

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3. Clinicians conducting video visits should always look at their screen so they can see their patient and review crucial information in the chart.

True

False

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4. Training modules should include the following:

Lighting

Directions to a local phlebotomy

Legal and Regulatory Aspects

Safety Protocols

A, C, and D

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5. Clinicians should start the visit with a standard opening script and questions to build a rapport with the patient.

True

False

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6. A clinician is at the end of their visit with a patient and has prescribed medication. It is also late in the day. How should the clinician handle the situation?

Look up the patient’s address in the EMR and use Google Maps to find the nearest 24-hr pharmacy.

Ask the patient if there is a local pharmacy that is convenient for them and send the prescription there. Tell the patient how to follow-up with you if there are any issues. The following day, ensure that they received their new medicine and know how to use it.

Send the patient to the nearest urgent care so you know they will get their medication.

Email the prescription to the patient and tell them to use the internet to find a nearby pharmacy.

Building care connections digitally

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* 1. A robust training program in webside manner includes:

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* 2. Nonverbal communication can be more difficult in a virtual environment because:

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* 3. Clinicians conducting video visits should always look at their screen so they can see their patient and review crucial information in the chart.

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* 4. Training modules should include the following:

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* 5. Clinicians should start the visit with a standard opening script and questions to build a rapport with the patient.

Question Title

* 6. A clinician is at the end of their visit with a patient and has prescribed medication. It is also late in the day. How should the clinician handle the situation?

1. A robust training program in webside manner includes:

2. Nonverbal communication can be more difficult in a virtual environment because:

3. Clinicians conducting video visits should always look at their screen so they can see their patient and review crucial information in the chart.

4. Training modules should include the following:

5. Clinicians should start the visit with a standard opening script and questions to build a rapport with the patient.

6. A clinician is at the end of their visit with a patient and has prescribed medication. It is also late in the day. How should the clinician handle the situation?