2022-2023 Customer Satisfaction Survey

West Central Missouri Community Action Agency

When you contact our Agency, our goal is to assist you.

During this process, we are committed to treating you with dignity and respect. Please answer all of the following questions for your most recent experience with our Agency. Please select one response for each question. Thank you.

Question Title

* 1. Please Indicate the County Where You Live:

Bates

Benton

Cass

Cedar

Henry

Hickory

Jackson

Morgan

St. Clair

Vernon

Other

Other (Please specify.)

Question Title

* 2. Please mark only one response.

I was assisted in person at a West Central Office. This includes the Mobile Action Center (MAC).

I was assisted at my home or virtually via phone, e-mail, Zoom, etc.

Question Title

* 3. I felt welcome when I entered the building.

Yes

Not applicable. I was assisted at my home or virtually via phone, e-mail, Zoom, etc.

Question Title

* 4. The facility was clean.

Yes

Not applicable. I was assisted at my home or virtually via phone, e-mail, Zoom, etc.

Question Title

* 5. I was helped in a timely manner.

Yes

Question Title

* 6. I was treated with respect.

Yes

Question Title

* 7. My needs were met.

Yes

Question Title

* 8. I was informed about the programs and services offered by the Agency.

Yes

Question Title

* 9. I would recommend West Central to my friends and family members.

Yes

Question Title

* 10. I feel better able to meet my family's needs as a result of West Central's services.

Yes

Question Title

* 11. Comments regarding your most recent experience with West Central (interaction with staff, services, etc.)

Thank you for completing our survey!

WEST CENTRAL MISSOURI COMMUNITY ACTION AGENCY APPRECIATES YOUR VALUABLE FEEDBACK!