Tell us what you think

We'd like to hear about your and your relative's experiences with Benetas. By doing this survey, we want to better understand your and their experiences, identify what we are doing well and learn ways we could improve. Residents and relatives are invited to do the survey.

Taking part in this survey is voluntary - you can choose whether or not to take part. There are no right or wrong answers – we want to hear about your experiences. We also want you to know that the information you provide in the survey is confidential. You do not have to provide your name or contact details, unless you want to us to contact you about your feedback.

Please answer each question.
About your relative

Question Title

* 1. At which Benetas residential home does your relative live?

Question Title

* 2. What is the age range of your relative? (tick one)

Question Title

* 3. What is the sex of your relative? (tick one)

Question Title

* 4. Is your relative from a culturally and linguistically diverse background?

Question Title

* 5. How long has your relative lived at this residential home? (tick one)

The following questions are about your relative's overall experience with Benetas

Question Title

* 6. Overall, my relative's experience with Benetas has been …

Question Title

* 7. I would recommend Benetas to my friends or family. 

Question Title

* 8. For my relative, the best thing about this residence is …
This might be the staff, or the physical environment … whatever they like most about it.

Question Title

* 9. If my relative could change or improve one thing, it would be …
This can be anything they think could or should be changed or improved.


For the following statements, please mark the option that is closest to your relative's experience. Some of these statements are quite broad, but just think of their overall experience.
The following statements are about your relative's rights and choices

Question Title

* 10. Staff treat my relative with respect.

Question Title

* 11. My relative is encouraged to do as much as possible for themselves.

Question Title

* 12. Staff help my relative to understand what services and support are available to them.

Question Title

* 13. My relative can provide feedback, make suggestions or lodge complaints.

Question Title

* 14. My relative feels safe here.

The following statements are about your relative's care

Question Title

* 15. Staff follow up when things are raised with them.

Question Title

* 16. The care my relative receives is tailored to their needs and preferences.

Question Title

* 17. My relative likes the food here.

Question Title

* 18. The staff know what they are doing.

Question Title

* 19. Staff explain things to my relative.

The following questions are about your relative living their best life

Question Title

* 20. My relative is encouraged to participate in activities they enjoy or are meaningful to them.

Question Title

* 21. My relative is supported to meet their spiritual and emotional needs.

Question Title

* 22. My relative is treated as an individual.

Question Title

* 23. Staff support my relative to maintain meaningful relationships with family and friends.

Question Title

* 24. Staff support my relative to live their best life possible.

Question Title

* 25. You are welcome to add any other feedback here:

Question Title

* 26. Would you like someone to contact you about the feedback you’ve provided? If so, please give us your name and contact details.

Contacts

If you'd like to discuss this survey, please contact:
Marta Woolford, Research Officer, Benetas
Tel: (03) 8823 7932
Email: marta.woolford@benetas.com.au

For any questions about the care you or your relative receives, please speak to someone at the residential home.

T