Corporate Aircraft Association CAA Member Survey Question Title * 1. How long have you been a CAA member? Less than 3 years 3-5 Years More than 5 years Question Title * 2. What type aircraft do you primarily fly that are on the CAA program? Please check and specify. Turboprop Light Jet Medium Jet Heavy Jet Please add manufacturer name(s) & model(s) Question Title * 3. Which best describes you? Corporate flight department Individual owner Other (please specify) Question Title * 4. About how many gallons of fuel do you purchase annually? less than 5,000 gallons per year 5,001 to 10,000 gallons per year 10,001 to 30,000 gallons per year 30,001 to 50,000 gallons per year 50,001 to 100,000 gallons per year 100,001 to 150,000 gallons per year 150,001 to 300,000 gallons per year Greater than 300,000 gallons per year Comments (if any) Question Title * 5. What is your average purchase/uplift in gallons? Question Title * 6. Roughly what percentage of fuel do you buy from CAA FBOs? Less than 1/3 1/3 to 2/3 Greater than 2/3 Virtually all Notes (if any) Question Title * 7. Which sources do you rely upon to check fuel prices? Please check all that apply CAA Website CAA App Foreflight/JetFuelX FuelerLinx Other (please specify) Question Title * 8. In what other contract fuel programs do you currently participate? Please check all that apply Signature Atlantic Titan Avfuel Epic Everest Phillips 66 AEG Paragon World Fuel/UVair Other (please specify) Question Title * 9. How does CAA value compare to other fuel programs in which you participate? Much better About the same Worse Why? Question Title * 10. Were you aware CAA membership provides the following services? Are you aware? Have you utilized? Rental car discounts? Rental car discounts? Are you aware? Rental car discounts? Have you utilized? International trip planning via Signum Aviation? International trip planning via Signum Aviation? Are you aware? International trip planning via Signum Aviation? Have you utilized? Hotel discounts, catering, FBO reservations, etc. via FlightBridge? Hotel discounts, catering, FBO reservations, etc. via FlightBridge? Are you aware? Hotel discounts, catering, FBO reservations, etc. via FlightBridge? Have you utilized? Fuel planning and tankering software discounts via FuelerLinx? Fuel planning and tankering software discounts via FuelerLinx? Are you aware? Fuel planning and tankering software discounts via FuelerLinx? Have you utilized? Comments Question Title * 11. How would you rate the value for price paid for CAA membership? Poor Adequate Average Better than average Excellent Poor Adequate Average Better than average Excellent Question Title * 12. Over time has the value of CAA membership? Increased Remained about the same Decreased Comments (if any) Question Title * 13. Have you had an interaction with the CAA Customer Service Team in the last 12 months? Yes No Question Title * 14. If you answered yes to question 13, how would you rate the quality of your customer service experience? Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied Comments Question Title * 15. Do you plan to renew your CAA membership? Yes No Why or why not? Question Title * 16. Would you be interested in a CAA contract auto-renewal? Thus, eliminating the need to manually renew each year? Yes No Comments Question Title * 17. Are there airports you visit where a CAA FBO is available but you use a competing FBO? No Yes Please specify where & why Question Title * 18. Are there specific CAA FBOs that you are highly satisfied or highly dissatisfied with? Please add any details that you'd like to share. Question Title * 19. What can CAA do to improve the program and/or what additional products & services would be beneficial? Question Title * 20. How many international trips do you fly per year? 0 1-4 5-9 10 or greater Primary countries visited Question Title * 21. Would you use Sustainable Aviation Fuel (SAF) even if it cost $2.00/gallon more? Yes, it's part of our plan. No Comments Question Title * 22. Overall, how would you rate the CAA program? Poor Adequate Average Better than average Excellent Poor Adequate Average Better than average Excellent Comments Page1 / 1 100% of survey complete. Done
