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* 1. Answer questions 1 and 2 using this scenario:

In a staff meeting, another nurse interrupts you and challenges you repeatedly as you give a report from the department committee which you chair.  

As the target of the interruption and challenges, what do you do to limit the perpetrator’s incivility?

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* 2. As an observer in the meeting, what do you do to limit the perpetrator?

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* 3. Answer questions 3 and 4 using this scenario:

A nurse calls a physician on the phone to report a change in a patient’s condition. The physician begins to scream and swear at the nurse and makes accusatory statements towards the nurse.

You are the nurse on the phone. What would you do to stop this verbal barrage?

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* 4. You are a colleague and can hear the physician’s screaming and vulgar language. What can you do to support your colleague?

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* 5. Answer questions 5 and 6 using this scenario:

The circulating nurse is trying to follow time-out procedures and make sure the site marking was done correctly. The surgeon once again refuses to follow the procedure, yelling loudly at the nurse. Then he pushes the nurse away with his elbow, causing the nurse to stumble back and bump into someone else.

You are the circulating nurse. What would you do to stop this verbal barrage? How do you react to the physical aggression?

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* 6. You are a charge nurse and can hear the physician’s screaming and vulgar language. You arrive just as the surgeon pushes the nurse. What can you do to support your colleague?

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* 7. The difference between incivility and bullying is

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* 8. Why do nurses fail to report incidents of WPV?

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* 9. Assertive communication focuses on

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* 10. A patient in the ED is intoxicated and very aggressive. A nurse is injured when the patient strikes the nurse with his fist. ANA’s Code of Ethics

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* 11. TO WHAT EXTENT DID COMPLETING THIS SELF-STUDY ALLOW YOU TO ACHIEVE THE OUTCOME BELOW:

After reading the article or watching the on demand webinar, I am able to describe the causes and effects of verbal violence and bullying, use effective strategies to respond to verbal violence and identify one or more resources to use to reduce violence in the workplace.

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* 12. MEMBERSHIP

You will pay at the end of this survey.

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* 13. Demographics

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* 14. How many minutes did it take you to read and complete this program?

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* 15. Suggestions for improvements? Future Topics? 

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