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* 1. Do you find our branch environment's cleanliness and comfort satisfactory?

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* 2. When you visit our branch, how would you describe your wait time?

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* 3. How satisfied are you with our branch operating hours?

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* 4. Do you feel that our staff are friendly and responsive in their interactions with you?

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* 5. Are you satisfied with the speed at which we handle your requests?

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* 6. Do you feel that our staff accurately understand and address your needs?

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* 7. Which types of financial products are you currently using with us? (Please select all that apply)

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* 8. How satisfied are you with the financial products you currently use with us?

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* 9. Do you find the process of signing up, cancelling, or changing financial products to be straightforward?

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* 10. Do you feel that Sharons Credit Union offers a diverse range of financial products?

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* 11. What factors do you consider most important when choosing financial products? (Please select all that apply)

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* 12. How satisfied are you with the interest rates on your current financial products?

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* 13. Is it easy for you to access information about interest rates and fees through our website or branches?

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* 14. If you believe there are areas where improvements could be made regarding interest rates or fees, please let us know. (Optional)

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* 15. How often do you use online banking or our mobile app?

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* 16. What are the most inconvenient aspects of using online banking or our mobile app?

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* 17. Which aspect of our online banking or mobile app services do you find most satisfying?

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* 18. How satisfied are you with our online banking and mobile app services overall?

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* 19. If you have any suggestions for how we can improve or if there are any needs or preferences you would like us to consider, we would greatly appreciate your feedback.

Privacy Notice and Consent to Use Personal Information

We respect your privacy and are committed to protecting the information provided in this survey. The survey is conducted anonymously, and no personally identifiable information will be collected or stored. The feedback you provide will be used to improve the quality of our overall banking products, services, and compliance with our Market Conduct Code. Your participation is voluntary, and you may withdraw from the survey at any time. The data will be retained only as long as necessary and will be safeguarded with appropriate security measures. Aggregate and anonymized information may be shared with related departments, officers, directors, and third parties solely for the purposes of improving our products and services, or as required by law. For any concerns or questions, please contact our privacy officer at 604-873-6490 or info@sharons.ca.

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