Welcome to Service Council's "Key Performance Indicator (KPI) & Metrics" survey. We appreciate you taking the time to complete this short survey. This survey is intended for leaders of service businesses or for those in charge of service initiatives at other businesses. The survey contains ~30 questions (with 5 demographic questions) and should take less than 10 minutes to complete.

The intent of this research survey is to:
  • Understand the leading Key Performance Indicators (KPIs) and metrics you utilize to measure your Service business.
  • Understand your current attainment of leading KPIs and metrics.
Results. By participating in the survey, you will receive complimentary access to the summary results. Results will be published and will be made available to you at the end of the survey period.

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* 1. Please enter your email address. (This is needed for the delivery of survey results)

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* 2. Please enter additional contact information (optional)