Exit 2020 Delta Dental of Tennessee Member Survey Question Title * 1. Which of the following best describes your experience with... Excellent Good Average Poor Unsatisfactory Not Applicable Our prompt answer of your call(s) to customer service Our prompt answer of your call(s) to customer service Excellent Our prompt answer of your call(s) to customer service Good Our prompt answer of your call(s) to customer service Average Our prompt answer of your call(s) to customer service Poor Our prompt answer of your call(s) to customer service Unsatisfactory Our prompt answer of your call(s) to customer service Not Applicable Our timeliness and accuracy of claim processing Our timeliness and accuracy of claim processing Excellent Our timeliness and accuracy of claim processing Good Our timeliness and accuracy of claim processing Average Our timeliness and accuracy of claim processing Poor Our timeliness and accuracy of claim processing Unsatisfactory Our timeliness and accuracy of claim processing Not Applicable Finding a network dentist Finding a network dentist Excellent Finding a network dentist Good Finding a network dentist Average Finding a network dentist Poor Finding a network dentist Unsatisfactory Finding a network dentist Not Applicable Your overall experience with Delta Dental of Tennessee Your overall experience with Delta Dental of Tennessee Excellent Your overall experience with Delta Dental of Tennessee Good Your overall experience with Delta Dental of Tennessee Average Your overall experience with Delta Dental of Tennessee Poor Your overall experience with Delta Dental of Tennessee Unsatisfactory Your overall experience with Delta Dental of Tennessee Not Applicable Question Title * 2. Would you recommend Delta Dental to friends and family? Yes No Question Title * 3. How did you locate a network dentist? Recommendation from family or friend Online search engine (Google, Bing, Yahoo, etc.) Dentist search at DeltaDental.com or DeltaDentalTN.com I don't care about network; I've been going to the same dentist for years. Question Title * 4. Do you regularly use any of the following social media channels? Facebook Twitter Instagram Pinterest I don't use social media. Other (please specify) Question Title * 5. Comments & Suggestions: Question Title * 6. If you would like a response to your comments, please leave your contact information so we can reach out to you. Next