Introduction

We are committed to continually improving our performance and the quality of the regulatory services we provide to stakeholders. To ensure that we deliver improvements each year, we ask enrolled Environmental Bodies (EBs) regulated by us to provide us with information on their level of satisfaction with our services as regulator of the Landfill Communities Fund (LCF). We have invited you to complete this survey because you are listed in our database as a main contact for an EB.

The survey responses are analysed and compared with results of previous surveys, allowing us to identify areas where our services can be improved, or refined. An action plan is then developed to deliver changes.

The survey should take approximately 15 minutes to complete. It can be completed anonymously, however if you are happy to provide your details at the end of the survey this will allow us to respond to any specific feedback you may wish to provide in Section 2.

If you have any questions on completing the survey then please contact us on 01926 488 300 or email helpline@entrust.org.uk

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