SECTION 1 for Everyone

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* 1. What services did you receive from Turnstone this past year?

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* 2. Please rate the following

  Strongly Agree Agree Neutral Disagree Strongly Disagree
Turnstone staff are helpful/courteous/friendly to you and your family
Turnstone's facility is clean and appealing
While at Turnstone your loved one is safe
Turnstone staff treat you and your family with dignity and respect
Turnstone programs support and respect your culture or diversity (ethnicity, race, gender, religion, disability, sexual orientation, socio-economic, etc.)
If you have a problem or issue – you can speak with someone about it and it will get resolved

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* 3. Rate your satisfaction with the timeliness or promptness of Turnstone’s response to your expressed wants and needs.

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* 4. Rank the below options in the order of how your would prefer to receive communication about Turnstone programs. (1 being the highest preference)

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* 5. How frequently do you use Turnstone's quarterly program guides?

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* 6. Do you currently use online media to gain information?

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* 7. As a result of the services you receive from Turnstone, have you increased or become more comfortable in seeking out and participating in activities outside your home? (Examples: church, social groups, recreational groups, volunteering, employment, higher education, using public transportation, etc.)

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* 8. Rate your overall satisfaction with Turnstone.

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* 9. Are there any services or programs not being offered that you think Turnstone should explore?

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* 10. Are there current Turnstone services, programs or facilities that you feel should be expanded or changed to better meet the needs of people with disabilities?

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* 11. What barriers prevent you from receiving better services from or at Turnstone?  (example of types: facility, environment, technology, finances, attitudes, communication, etc.) Please be specific.

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* 12. Why do you choose to trust Turnstone with your needs?

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* 13. Would you recommend Turnstone service to others if they need them?

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* 14. Have your feelings of hope related to your abilities, situation or future increased as a result of the services you receive at Turnstone? 

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* 15. Do you, your family, caregiver, or friends provide for your transportation to/from Turnstone?

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* 16. How do you pay for services?

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* 17. How would you like to pay for services?

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* 18. General Comments

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* 19. OPTIONAL - As a thank you for your time and feedback, all participants who provide their name and contact information on their completed survey will be entered into a drawing to receive a free item of Turnstone apparel. Winners will be notified by Wednesday, August 28th. Please provide your name and how you want to be contacted if you win:

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