Have your say!

Complete this survey to have your say about the future of Community Legal Centres in Victoria.

Please note:
These questions are taken from the Discussion Paper for the 10-Year Plan consultation process.
Click here to read the Discussion Paper.
You can choose to complete this survey anonymously or send a written submission to 10yearplan@fclc.org.au.
You can answer as many questions as you like.
Developing a 10-Year Plan

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* 1. How can the CLC sector ensure that it is well placed to meet the challenges of the future?

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* 2. What topics should a 10-Year Plan for CLCs cover?

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* 3. What changes to CLCs over the past decade would you like to see continue into the next decade? What are the key lessons to take into the next 10 years?

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* 4. What other trends are impacting/likely to impact on CLCs now and in the future?

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* 5. How can the CLC sector ensure that communities receive the services and support that they will need in the future?

Existing Strengths and Opportunities to Improve

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* 6. Do you agree with this summary of the strengths and weakness of the CLC sector in Victoria? What is missing?

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* 7. How can the CLC sector improve in any of these areas?

PRIORITY 1: Service Delivery and Access to Justice
Holistic, Person-Centred Service Delivery

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* 8. Do you agree that CLCs in Victoria should focus on providing holistic and person-centred service delivery?

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* 9. How can CLCs continue to enhance service design and delivery to meet the needs of the community?

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* 10. How can CLCs better identify and support best practice across Victoria?

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* 11. How can CLCs enhance efficiency and effectiveness?

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* 12. What are the strengths and weaknesses of having consistent state-wide models of service delivery?

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* 13. How should CLCs be targeting their services over the next decade?

Better Use of Existing Capabilities and Resources

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* 14. How can CLCs improve collaboration and co-ordination across the sector and with other services?

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* 15. What can CLCs do themselves and what is needed from others to make these improvements?

Improving Access to Services

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* 16. What are the strengths and weaknesses of a centralised state-wide primary entry-point to legal assistance?

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* 17. What role should CLCs play in facilitating access to the most appropriate assistance and support?

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* 18. How can the integrated service model be improved or made more sustainable in the long-term to increase access to services?

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* 19. Should CLC’s increase community awareness and understanding of law and legal need, despite limited capacity at present to assist those who seek out their services?

Adopt New Technology

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* 20. How can technology be used to improve the efficiency and effectiveness of CLCs and to improve access to justice for the community?

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* 21. How can technology be used to improve the help-seeker experience for clients accessing legal assistance?

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* 22. What service delivery innovations or process innovations are needed? What are the barriers to implementing these?

PRIORITY 2: A Strong, Collective Voice

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* 23. What are the barriers to strengthening our influence as a sector and how can these be overcome?

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* 24. How can CLCs enhance their influence in policy development and law reform?

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* 25. What strategic advocacy and campaigns will be important over the next decade?

PRIORITY 3: An Evidence-Informed Approach

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* 26. What are the barriers to improving data collection and insights across the CLC sector? How can they be overcome?

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* 27. How can we better enable de-identified data sharing across the CLC sector and externally?

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* 28. What systems, structures and processes would strengthen CLC engagement in evaluation and outcome measurement?

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* 29. What opportunities exist to increase engagement in evaluation and outcome measurement?

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* 30. What are the barriers to this and how can they be overcome?

PRIORITY 4: Sustainability into the Future
Governance and Leadership

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* 31. How can CLCs improve skills and diversity in board recruitment?

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* 32. How do boards continue to ensure they are representative of the communities they serve?

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* 33. What support do CLCs need to achieve good governance and leadership?

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* 34. How can we measure the effectiveness of CLC boards?

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* 35. What leadership skills will CEOs and senior managers require in the future?

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* 36. How will this be different to now?

Accreditation and Reporting Obligations

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* 37. What aspects of the NAS and other reporting obligations work well?

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* 38. Are there opportunities for improvement?

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* 39. How could obligations placed on CLCs be streamlined or integrated without compromising the intended outcomes of the NAS?

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* 40. Are there duplications in reporting? What are they? How could these be minimised?

Funding and Resources

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* 41. How can CLCs increase community and government understanding of CLCs and the benefits they provide to society?

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* 42. What strategies should be pursued to sustain and improve CLC funding?

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* 43. How can CLCs better demonstrate their value to government and other funders?

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* 44. Should CLCs be looking at state-wide service models to improve funding?

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* 45. Should CLCs be engaging in collective, state-wide funding bids?

Capacity to Adapt and Be Resilient to Change

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* 46. What processes and strategies can be put in place to ensure that CLCs are well-equipped to respond to change over the next decade?

General

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* 47. Do you agree with the priorities for a 10-Year Plan outlined in this paper?

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* 48. Are there any other key priorities that should be included? If so, what are they and why?

Thank you for your insights. We look forward to working with you to develop the 10-Year Plan and ensure that CLCs are strong and sustainable into the future. 

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