YMCA Tennis Program Survey

YMCA Youth Tennis Program Survey

This survey is designed to help the YMCAs assess our Youth Tennis Program, and to identify areas where we can improve. It should take 5-10 minutes to complete and you can come back to it if you do not finish it when you first log in. To encourage candor, the survey does not ask for your name. Your responses will be aggregated and reviewed by the Executive Director and program committee. No names will be shared. Thank you for taking the time to complete this important survey.

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* 1. Please select the program(s) in which you or your child(ren) participate(d) in:

Quick Start Tennis 1 (Ages 4-5)

Quick Start Tennis 2 (ages 5-7)

Quick Start 3 (Ages 7-12)

Transitions (Ages 12+)

Ace III

ACE II

Ace I / HIgh Performance

USTA Junior Team Tennis

Other (please specify)

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* 2. Which instructor/coach did your child(ren) work with?

Sierra Auleta

Stephanie Badenborst

Traci Balts

Adam Birkholzt

Sean Bochman

Matt Boughton

Emma Kowieski

Meg Minton

Jon Pickett

Danny Schoen

Matt Sem

Isy Thapar

Ryan Vande Linde

Other (please specify)

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* 3. What location did your child participate in the program at:

L.E. Phillips Tennis Center (old building)

John and Fay Menard Tennis Center (new building)

Other (please specify)

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* 4. Please select the appropriate age group for participant

4-7 years of age

7 to 12 years of age

13-17 years of age

Other (please specify)

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* 5. Overall, how would you rank your experience with the Eau Claire YMCA tennis program?

Excellent

Good

Satisfactory

Needs Improvement

Poor

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* 6. Please evaluate the registration process.

	Excellent	Good	Satisfactory	Needs Improvement	Poor
Front Desk Staff are friendly	Front Desk Staff are friendly Excellent	Front Desk Staff are friendly Good	Front Desk Staff are friendly Satisfactory	Front Desk Staff are friendly Needs Improvement	Front Desk Staff are friendly Poor
Front desk staff are knowledgeable with program offerings	Front desk staff are knowledgeable with program offerings Excellent	Front desk staff are knowledgeable with program offerings Good	Front desk staff are knowledgeable with program offerings Satisfactory	Front desk staff are knowledgeable with program offerings Needs Improvement	Front desk staff are knowledgeable with program offerings Poor
Ease of registration	Ease of registration Excellent	Ease of registration Good	Ease of registration Satisfactory	Ease of registration Needs Improvement	Ease of registration Poor
Times and Dates of offerings	Times and Dates of offerings Excellent	Times and Dates of offerings Good	Times and Dates of offerings Satisfactory	Times and Dates of offerings Needs Improvement	Times and Dates of offerings Poor

Other (please specify)

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* 7. Please evaluate the following aspect of the program

	Excellent	Good	Satisfactory	Needs Improvement	Poor
Overall evaluation of program	Overall evaluation of program Excellent	Overall evaluation of program Good	Overall evaluation of program Satisfactory	Overall evaluation of program Needs Improvement	Overall evaluation of program Poor
Participant skill level improved	Participant skill level improved Excellent	Participant skill level improved Good	Participant skill level improved Satisfactory	Participant skill level improved Needs Improvement	Participant skill level improved Poor
Participant had fun and enjoyed program	Participant had fun and enjoyed program Excellent	Participant had fun and enjoyed program Good	Participant had fun and enjoyed program Satisfactory	Participant had fun and enjoyed program Needs Improvement	Participant had fun and enjoyed program Poor
Participant learned what was expected	Participant learned what was expected Excellent	Participant learned what was expected Good	Participant learned what was expected Satisfactory	Participant learned what was expected Needs Improvement	Participant learned what was expected Poor
Classes were organized and professional	Classes were organized and professional Excellent	Classes were organized and professional Good	Classes were organized and professional Satisfactory	Classes were organized and professional Needs Improvement	Classes were organized and professional Poor
Likelihood of taking another class	Likelihood of taking another class Excellent	Likelihood of taking another class Good	Likelihood of taking another class Satisfactory	Likelihood of taking another class Needs Improvement	Likelihood of taking another class Poor

Other (please specify)

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* 8. Please rate the tennis instructor on each of the following. If you've had more than one, use the instructor who you've had most frequently and add their name in the comment box below.

	Excellent	Good	Fair	Needs Improvement	Poor
Overall instructor quality	Overall instructor quality Excellent	Overall instructor quality Good	Overall instructor quality Fair	Overall instructor quality Needs Improvement	Overall instructor quality Poor
Instructor friendliness	Instructor friendliness Excellent	Instructor friendliness Good	Instructor friendliness Fair	Instructor friendliness Needs Improvement	Instructor friendliness Poor
Instructor knowledge level	Instructor knowledge level Excellent	Instructor knowledge level Good	Instructor knowledge level Fair	Instructor knowledge level Needs Improvement	Instructor knowledge level Poor
Planned activities (drills, games, etc)	Planned activities (drills, games, etc) Excellent	Planned activities (drills, games, etc) Good	Planned activities (drills, games, etc) Fair	Planned activities (drills, games, etc) Needs Improvement	Planned activities (drills, games, etc) Poor
Instructors provided clear demonstrations of new skills	Instructors provided clear demonstrations of new skills Excellent	Instructors provided clear demonstrations of new skills Good	Instructors provided clear demonstrations of new skills Fair	Instructors provided clear demonstrations of new skills Needs Improvement	Instructors provided clear demonstrations of new skills Poor

Other (please specify)

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* 9. Please rate the facility and grounds (use the comment box if you are rating the new center or the old one)

	Excellent	Good	Satisfactory	Needs Improvement	Poor
Overall cleanliness	Overall cleanliness Excellent	Overall cleanliness Good	Overall cleanliness Satisfactory	Overall cleanliness Needs Improvement	Overall cleanliness Poor
Cleanliness of restrooms	Cleanliness of restrooms Excellent	Cleanliness of restrooms Good	Cleanliness of restrooms Satisfactory	Cleanliness of restrooms Needs Improvement	Cleanliness of restrooms Poor
Cleanliness of tennis courts	Cleanliness of tennis courts Excellent	Cleanliness of tennis courts Good	Cleanliness of tennis courts Satisfactory	Cleanliness of tennis courts Needs Improvement	Cleanliness of tennis courts Poor
Cleanliness of locker rooms	Cleanliness of locker rooms Excellent	Cleanliness of locker rooms Good	Cleanliness of locker rooms Satisfactory	Cleanliness of locker rooms Needs Improvement	Cleanliness of locker rooms Poor
Parking availability	Parking availability Excellent	Parking availability Good	Parking availability Satisfactory	Parking availability Needs Improvement	Parking availability Poor

Other (please specify)

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* 10. How did you find out about our program?

Existing member/customer

Friend

YMCA brochure or flyer

Website

Other

Other (please specify)

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* 11. Do you have any additional suggestions or comments to help us improve our youth tennis program?

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* 12. If you would like to be entered into a drawing for a FREE tennis lesson, please enter your name, address and/or email, or phone number.

Name

Company

Address

Address 2

City/Town

State/Province

ZIP/Postal Code

Country

Email Address

Phone Number