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Which facility did you visit for your program?

Which facility did you visit for your program? Allandale Recreation Centre East Bayfield Community Centre Holly Community Centre Holly Youth Centre	Lampman Lane Community Centre Parkview 55+ Centre Eastview Arena
Other (please specify)

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Select the program area for the program you participated in:

Select the program area for the program you participated in: Preschool (birth – 5 yrs)

Children’s (6-11 yrs)

Youth (12-18 yrs)

Adult

Dance

Fitness

55+ Fitness

55+ General Programs

Skating

Sport

Aquatics

Summer Camp

Holiday (ie. March Break or Christmas Break Camps & Programs)

What day(s) of the week was your class?

What day(s) of the week was your class? Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

What time were you at the facility?

What time were you at the facility? Morning

Afternoon

Evening

All day

Is this the first time you have participated in a City of Barrie program?

Is this the first time you have participated in a City of Barrie program? Yes

Would you participate in one of our programs again?

Would you participate in one of our programs again? Yes

No (If no why and can we improve on anything?)

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Please tell us where you would generally look for information regarding recreation programs?
(check all that apply)

Please tell us where you would generally look for information regarding recreation programs? (check all that apply) Recreation Barrie (Rec & Leisure Community Guide) Local newspapers Radio/TV Facebook	Website Bulletin boards and signs at our facilities and in the community centres/schools Word of mouth
Other (please specify)

We have recently updated the look and format of our seasonal recreation guide please answer the following questions to let us what you think of the new “Recreation Barrie” format.

	Strongly Agree	Somewhat Agree	Somewhat Disagree	Strongly Disagree
I like the overall appearance and formatting	*We have recently updated the look and format of our seasonal recreation guide please answer the following questions to let us what you think of the new “Recreation Barrie” format. I like the overall appearance and formatting Strongly Agree	I like the overall appearance and formatting Somewhat Agree	I like the overall appearance and formatting Somewhat Disagree	I like the overall appearance and formatting Strongly Disagree
I find it easy to navigate and feel that it is user friendly	I find it easy to navigate and feel that it is user friendly Strongly Agree	I find it easy to navigate and feel that it is user friendly Somewhat Agree	I find it easy to navigate and feel that it is user friendly Somewhat Disagree	I find it easy to navigate and feel that it is user friendly Strongly Disagree
I find the information in the guide to be useful and easy to find	I find the information in the guide to be useful and easy to find Strongly Agree	I find the information in the guide to be useful and easy to find Somewhat Agree	I find the information in the guide to be useful and easy to find Somewhat Disagree	I find the information in the guide to be useful and easy to find Strongly Disagree
The new name “Recreation Barrie” clearly identifies the purpose of the guide.	The new name “Recreation Barrie” clearly identifies the purpose of the guide. Strongly Agree	The new name “Recreation Barrie” clearly identifies the purpose of the guide. Somewhat Agree	The new name “Recreation Barrie” clearly identifies the purpose of the guide. Somewhat Disagree	The new name “Recreation Barrie” clearly identifies the purpose of the guide. Strongly Disagree

Please provide your suggestions/feedback on the new Recreation Barrie guide:

Please tell us what you thought of the program environment (check one)

Please tell us what you thought of the program environment (check one) The space suited the program very well

I felt comfortable during the program

The program space was not appropriate for the program (please specify why or any other comments)

Select an option below that best describes your experience with staff during your program

Select an option below that best describes your experience with staff during your program Wow! Staff went the extra mile!

Staff answered all my questions

Staff was somewhat helpful

Staff was not helpful (please explain)

Overall how valuable did you find your program(s)?

Overall how valuable did you find your program(s)? Wow, what a great deal!

Good value for service

Somewhat expensive

N/A (no fee for this program)

Far too expensive (please explain)

What was your general impression of the facility?

	Excellent	Good	Fair	Poor	N/A
Facility Maintenance Staff	*What was your general impression of the facility? Facility Maintenance Staff Excellent	Facility Maintenance Staff Good	Facility Maintenance Staff Fair	Facility Maintenance Staff Poor	Facility Maintenance Staff N/A
Concession	Concession Excellent	Concession Good	Concession Fair	Concession Poor	Concession N/A
Signage within the facility	Signage within the facility Excellent	Signage within the facility Good	Signage within the facility Fair	Signage within the facility Poor	Signage within the facility N/A
Main lobby	Main lobby Excellent	Main lobby Good	Main lobby Fair	Main lobby Poor	Main lobby N/A
Washrooms	Washrooms Excellent	Washrooms Good	Washrooms Fair	Washrooms Poor	Washrooms N/A
Waiting areas	Waiting areas Excellent	Waiting areas Good	Waiting areas Fair	Waiting areas Poor	Waiting areas N/A

Comments

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Did the program meet your overall expectations?

Did the program meet your overall expectations? It exceeded my expectations

I was satisfied

It did not meet my expectations (please specify)

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Did your program involve the use of equipment? If so please rate the condition and suitability of the equipment.

Did your program involve the use of equipment? If so please rate the condition and suitability of the equipment. Excellent

Good

N/A

Poor (please explain)

Did your program involve the use of a change room? If so please rate the following statements regarding the change rooms

	All of the time	Some of the time	Seldom	Never
I found the change room temperature too cold	*Did your program involve the use of a change room? If so please rate the following statements regarding the change rooms I found the change room temperature too cold All of the time	I found the change room temperature too cold Some of the time	I found the change room temperature too cold Seldom	I found the change room temperature too cold Never
I found the change room temperature too warm	I found the change room temperature too warm All of the time	I found the change room temperature too warm Some of the time	I found the change room temperature too warm Seldom	I found the change room temperature too warm Never
The space was adequate	The space was adequate All of the time	The space was adequate Some of the time	The space was adequate Seldom	The space was adequate Never
The showers and washrooms were in working order	The showers and washrooms were in working order All of the time	The showers and washrooms were in working order Some of the time	The showers and washrooms were in working order Seldom	The showers and washrooms were in working order Never
The change room was clean	The change room was clean All of the time	The change room was clean Some of the time	The change room was clean Seldom	The change room was clean Never

Please provide any additional comments on the change rooms?

Did you require child care services during your visit?

Did you require child care services during your visit? No

Yes (If Yes, did you use our child care?)

If you did use our child care, please rate your experience

If you did use our child care, please rate your experience Excellent

Good

Poor

What could we improve?

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Did you participate in a Registered or Drop-In Program?

Did you participate in a Registered or Drop-In Program? Registered Program

Drop-In Program

*Which facility did you visit for your program?

*Select the program area for the program you participated in: