Ele's Place Satisfaction Survey for Adults Ann Arbor

Your honest feedback helps us provide the best service possible. Please let us know whether we met your needs by completing this questionnaire and commenting on any aspect of your experience, positive or negative. Thank you for completing this survey.

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	Doesn't Apply
I was satisfied with the way that my initial call was handled	I was satisfied with the way that my initial call was handled Strongly Agree	I was satisfied with the way that my initial call was handled Agree	I was satisfied with the way that my initial call was handled Neutral	I was satisfied with the way that my initial call was handled Disagree	I was satisfied with the way that my initial call was handled Strongly Disagree	I was satisfied with the way that my initial call was handled Doesn't Apply
Services offered were explained clearly	Services offered were explained clearly Strongly Agree	Services offered were explained clearly Agree	Services offered were explained clearly Neutral	Services offered were explained clearly Disagree	Services offered were explained clearly Strongly Disagree	Services offered were explained clearly Doesn't Apply
My questions were answered effectively	My questions were answered effectively Strongly Agree	My questions were answered effectively Agree	My questions were answered effectively Neutral	My questions were answered effectively Disagree	My questions were answered effectively Strongly Disagree	My questions were answered effectively Doesn't Apply
The orientation/intake meeting was helpful	The orientation/intake meeting was helpful Strongly Agree	The orientation/intake meeting was helpful Agree	The orientation/intake meeting was helpful Neutral	The orientation/intake meeting was helpful Disagree	The orientation/intake meeting was helpful Strongly Disagree	The orientation/intake meeting was helpful Doesn't Apply

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Doesn't Apply

I was satisfied with the way that my initial call was handled

I was satisfied with the way that my initial call was handled Strongly Agree

I was satisfied with the way that my initial call was handled Agree

I was satisfied with the way that my initial call was handled Neutral

I was satisfied with the way that my initial call was handled Disagree

I was satisfied with the way that my initial call was handled Strongly Disagree

I was satisfied with the way that my initial call was handled Doesn't Apply

Services offered were explained clearly

Services offered were explained clearly Strongly Agree

Services offered were explained clearly Agree

Services offered were explained clearly Neutral

Services offered were explained clearly Disagree

Services offered were explained clearly Strongly Disagree

Services offered were explained clearly Doesn't Apply

My questions were answered effectively

My questions were answered effectively Strongly Agree

My questions were answered effectively Agree

My questions were answered effectively Neutral

My questions were answered effectively Disagree

My questions were answered effectively Strongly Disagree

My questions were answered effectively Doesn't Apply

The orientation/intake meeting was helpful

The orientation/intake meeting was helpful Strongly Agree

The orientation/intake meeting was helpful Agree

The orientation/intake meeting was helpful Neutral

The orientation/intake meeting was helpful Disagree

The orientation/intake meeting was helpful Strongly Disagree

The orientation/intake meeting was helpful Doesn't Apply

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	Doesn't Apply
I felt that I could talk with my child(ren)'s facilitator(s) or an Ele's Place staff person if I had questions or concerns	I felt that I could talk with my child(ren)'s facilitator(s) or an Ele's Place staff person if I had questions or concerns Strongly Agree	I felt that I could talk with my child(ren)'s facilitator(s) or an Ele's Place staff person if I had questions or concerns Agree	I felt that I could talk with my child(ren)'s facilitator(s) or an Ele's Place staff person if I had questions or concerns Neutral	I felt that I could talk with my child(ren)'s facilitator(s) or an Ele's Place staff person if I had questions or concerns Disagree	I felt that I could talk with my child(ren)'s facilitator(s) or an Ele's Place staff person if I had questions or concerns Strongly Disagree	I felt that I could talk with my child(ren)'s facilitator(s) or an Ele's Place staff person if I had questions or concerns Doesn't Apply
My child(ren) seemed comfortable in his/her group(s)	My child(ren) seemed comfortable in his/her group(s) Strongly Agree	My child(ren) seemed comfortable in his/her group(s) Agree	My child(ren) seemed comfortable in his/her group(s) Neutral	My child(ren) seemed comfortable in his/her group(s) Disagree	My child(ren) seemed comfortable in his/her group(s) Strongly Disagree	My child(ren) seemed comfortable in his/her group(s) Doesn't Apply
My child(ren)benefited from attending Ele's Place	My child(ren)benefited from attending Ele's Place Strongly Agree	My child(ren)benefited from attending Ele's Place Agree	My child(ren)benefited from attending Ele's Place Neutral	My child(ren)benefited from attending Ele's Place Disagree	My child(ren)benefited from attending Ele's Place Strongly Disagree	My child(ren)benefited from attending Ele's Place Doesn't Apply

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Doesn't Apply

I felt that I could talk with my child(ren)'s facilitator(s) or an Ele's Place staff person if I had questions or concerns

I felt that I could talk with my child(ren)'s facilitator(s) or an Ele's Place staff person if I had questions or concerns Strongly Agree

I felt that I could talk with my child(ren)'s facilitator(s) or an Ele's Place staff person if I had questions or concerns Agree

I felt that I could talk with my child(ren)'s facilitator(s) or an Ele's Place staff person if I had questions or concerns Neutral

I felt that I could talk with my child(ren)'s facilitator(s) or an Ele's Place staff person if I had questions or concerns Disagree

I felt that I could talk with my child(ren)'s facilitator(s) or an Ele's Place staff person if I had questions or concerns Strongly Disagree

I felt that I could talk with my child(ren)'s facilitator(s) or an Ele's Place staff person if I had questions or concerns Doesn't Apply

My child(ren) seemed comfortable in his/her group(s)

My child(ren) seemed comfortable in his/her group(s) Strongly Agree

My child(ren) seemed comfortable in his/her group(s) Agree

My child(ren) seemed comfortable in his/her group(s) Neutral

My child(ren) seemed comfortable in his/her group(s) Disagree

My child(ren) seemed comfortable in his/her group(s) Strongly Disagree

My child(ren) seemed comfortable in his/her group(s) Doesn't Apply

My child(ren)benefited from attending Ele's Place

My child(ren)benefited from attending Ele's Place Strongly Agree

My child(ren)benefited from attending Ele's Place Agree

My child(ren)benefited from attending Ele's Place Neutral

My child(ren)benefited from attending Ele's Place Disagree

My child(ren)benefited from attending Ele's Place Strongly Disagree

My child(ren)benefited from attending Ele's Place Doesn't Apply

	Strongly Agree	Agree	Neutral	Disagree	Strongly Agree	Doesn't Apply
The group leader helped the group stay on topic	The group leader helped the group stay on topic Strongly Agree	The group leader helped the group stay on topic Agree	The group leader helped the group stay on topic Neutral	The group leader helped the group stay on topic Disagree	The group leader helped the group stay on topic Strongly Agree	The group leader helped the group stay on topic Doesn't Apply
The group leader was knowledgeable	The group leader was knowledgeable Strongly Agree	The group leader was knowledgeable Agree	The group leader was knowledgeable Neutral	The group leader was knowledgeable Disagree	The group leader was knowledgeable Strongly Agree	The group leader was knowledgeable Doesn't Apply
Everyone in the group had opportunities to participate	Everyone in the group had opportunities to participate Strongly Agree	Everyone in the group had opportunities to participate Agree	Everyone in the group had opportunities to participate Neutral	Everyone in the group had opportunities to participate Disagree	Everyone in the group had opportunities to participate Strongly Agree	Everyone in the group had opportunities to participate Doesn't Apply
This support group experience was helpful to me	This support group experience was helpful to me Strongly Agree	This support group experience was helpful to me Agree	This support group experience was helpful to me Neutral	This support group experience was helpful to me Disagree	This support group experience was helpful to me Strongly Agree	This support group experience was helpful to me Doesn't Apply

Strongly Agree

Agree

Neutral

Disagree

Strongly Agree

Doesn't Apply

The group leader helped the group stay on topic

The group leader helped the group stay on topic Strongly Agree

The group leader helped the group stay on topic Agree

The group leader helped the group stay on topic Neutral

The group leader helped the group stay on topic Disagree

The group leader helped the group stay on topic Strongly Agree

The group leader helped the group stay on topic Doesn't Apply

The group leader was knowledgeable

The group leader was knowledgeable Strongly Agree

The group leader was knowledgeable Agree

The group leader was knowledgeable Neutral

The group leader was knowledgeable Disagree

The group leader was knowledgeable Strongly Agree

The group leader was knowledgeable Doesn't Apply

Everyone in the group had opportunities to participate

Everyone in the group had opportunities to participate Strongly Agree

Everyone in the group had opportunities to participate Agree

Everyone in the group had opportunities to participate Neutral

Everyone in the group had opportunities to participate Disagree

Everyone in the group had opportunities to participate Strongly Agree

Everyone in the group had opportunities to participate Doesn't Apply

This support group experience was helpful to me

This support group experience was helpful to me Strongly Agree

This support group experience was helpful to me Agree

This support group experience was helpful to me Neutral

This support group experience was helpful to me Disagree

This support group experience was helpful to me Strongly Agree

This support group experience was helpful to me Doesn't Apply

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	Doesn't Apply
We closed because we felt we were ready to leave	We closed because we felt we were ready to leave Strongly Agree	We closed because we felt we were ready to leave Agree	We closed because we felt we were ready to leave Neutral	We closed because we felt we were ready to leave Disagree	We closed because we felt we were ready to leave Strongly Disagree	We closed because we felt we were ready to leave Doesn't Apply
We closed because we had other commitments	We closed because we had other commitments Strongly Agree	We closed because we had other commitments Agree	We closed because we had other commitments Neutral	We closed because we had other commitments Disagree	We closed because we had other commitments Strongly Disagree	We closed because we had other commitments Doesn't Apply
We closed because the group was not helpful	We closed because the group was not helpful Strongly Agree	We closed because the group was not helpful Agree	We closed because the group was not helpful Neutral	We closed because the group was not helpful Disagree	We closed because the group was not helpful Strongly Disagree	We closed because the group was not helpful Doesn't Apply

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Doesn't Apply

We closed because we felt we were ready to leave

We closed because we felt we were ready to leave Strongly Agree

We closed because we felt we were ready to leave Agree

We closed because we felt we were ready to leave Neutral

We closed because we felt we were ready to leave Disagree

We closed because we felt we were ready to leave Strongly Disagree

We closed because we felt we were ready to leave Doesn't Apply

We closed because we had other commitments

We closed because we had other commitments Strongly Agree

We closed because we had other commitments Agree

We closed because we had other commitments Neutral

We closed because we had other commitments Disagree

We closed because we had other commitments Strongly Disagree

We closed because we had other commitments Doesn't Apply

We closed because the group was not helpful

We closed because the group was not helpful Strongly Agree

We closed because the group was not helpful Agree

We closed because the group was not helpful Neutral

We closed because the group was not helpful Disagree

We closed because the group was not helpful Strongly Disagree

We closed because the group was not helpful Doesn't Apply

Ele's Place Satisfaction Survey for Adults Ann Arbor

1. Satisfaction Survey

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1. Initial Contact

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2. Children's Groups (If you had more then one child participating, you can check more then one response if appropriate.)

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3. Adult Groups

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4. Closing

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5. Approximate length of time you attended:

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6. Please share any additional ideas or recommendations that could help us improve our services:

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7. May we use your comments in our newsletter, a brochure or in a grant funding request?

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8. Would you be willing to share your experience at Ele's Place in a newsletter story, or at an Ele's Place event?

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9. Optional: