Exit this survey Customer Repairs Survey Question Title * 1. Tell us a bit about you. Customer Type Area of focus Sex Brand repaired Demographics Wholesaler/Distributor Retailer Consumer/end user Other Demographics Customer Type menu Groomer Vet Pet Equine Cattle fitter Other Demographics Area of focus menu Male Demographics Sex menu Oster Shear Magic Thrive Other Demographics Brand repaired menu Question Title * 2. What type of service was this? Warranty Repair General Repair Maintenance Service Other (please specify) Question Title * 3. thinking about your dealings with our service department? 1. Extremely dissatisfied 2. 3. 4. 5. 6. 7. 8. 9. 10. Extremely satisfied Work completed to high standard? Work completed to high standard? 1. Extremely dissatisfied Work completed to high standard? 2. Work completed to high standard? 3. Work completed to high standard? 4. Work completed to high standard? 5. Work completed to high standard? 6. Work completed to high standard? 7. Work completed to high standard? 8. Work completed to high standard? 9. Work completed to high standard? 10. Extremely satisfied Completed in a timely manner? Completed in a timely manner? 1. Extremely dissatisfied Completed in a timely manner? 2. Completed in a timely manner? 3. Completed in a timely manner? 4. Completed in a timely manner? 5. Completed in a timely manner? 6. Completed in a timely manner? 7. Completed in a timely manner? 8. Completed in a timely manner? 9. Completed in a timely manner? 10. Extremely satisfied Staff were knowledgeable? Staff were knowledgeable? 1. Extremely dissatisfied Staff were knowledgeable? 2. Staff were knowledgeable? 3. Staff were knowledgeable? 4. Staff were knowledgeable? 5. Staff were knowledgeable? 6. Staff were knowledgeable? 7. Staff were knowledgeable? 8. Staff were knowledgeable? 9. Staff were knowledgeable? 10. Extremely satisfied Staff were courteous? Staff were courteous? 1. Extremely dissatisfied Staff were courteous? 2. Staff were courteous? 3. Staff were courteous? 4. Staff were courteous? 5. Staff were courteous? 6. Staff were courteous? 7. Staff were courteous? 8. Staff were courteous? 9. Staff were courteous? 10. Extremely satisfied Was the service value for money? Was the service value for money? 1. Extremely dissatisfied Was the service value for money? 2. Was the service value for money? 3. Was the service value for money? 4. Was the service value for money? 5. Was the service value for money? 6. Was the service value for money? 7. Was the service value for money? 8. Was the service value for money? 9. Was the service value for money? 10. Extremely satisfied further details Question Title * 4. Repairs Not likely at all. 0. 1 2 3 4 5 6 7 8 9 Extremely likely. 10. How likely is it that you would recommend Botany Bay's repairs service to a friend or colleague? How likely is it that you would recommend Botany Bay's repairs service to a friend or colleague? Not likely at all. 0. How likely is it that you would recommend Botany Bay's repairs service to a friend or colleague? 1 How likely is it that you would recommend Botany Bay's repairs service to a friend or colleague? 2 How likely is it that you would recommend Botany Bay's repairs service to a friend or colleague? 3 How likely is it that you would recommend Botany Bay's repairs service to a friend or colleague? 4 How likely is it that you would recommend Botany Bay's repairs service to a friend or colleague? 5 How likely is it that you would recommend Botany Bay's repairs service to a friend or colleague? 6 How likely is it that you would recommend Botany Bay's repairs service to a friend or colleague? 7 How likely is it that you would recommend Botany Bay's repairs service to a friend or colleague? 8 How likely is it that you would recommend Botany Bay's repairs service to a friend or colleague? 9 How likely is it that you would recommend Botany Bay's repairs service to a friend or colleague? Extremely likely. 10. Question Title * 5. Further detail on the score you gave. If you rated us 9 or 10, what would you recommend about Botany Bay to a friend or colleague? If you rated us a 7 or 8, what is one thing Botany Bay could do to improve your rating? If you rated us a 6 or less, what's the single most important improvement Botany Bay should make? Question Title * 6. Would you be willing for us to contact you for further information or to resolve any issues raised? Yes No Question Title * 7. Further contact details: Contact name Daytime phone number Email Done
