Web Client Survey

We value your feedback

Your opinions are important to us. We use client feedback to improve our services, systems and operations. Please share your comments in this brief survey.

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* 1. Client Information

First Name

Last Name

Email Address

Phone Number (Optional)

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* 2. How do you rate the visual appeal of the website?

The website looks welcoming, graphics are attractive and the page layout is uncluttered

The website looks off-putting, the layout is crowded and the graphics are poorly designed

The website looks like most other websites

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* 3. How easy was it to navigate around the website?

Not easy at all

Very easy

Moderately easy

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* 4. Overall, how would you rate/rank this website against other governmental websites:

Better than

About the same

Worse Than

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* 5. What type of transaction did you make today (select all that apply)?

Property Tax

Business Tax

Driver License

Vehicle/Vessel Registration

Tourist Development Tax

Business information or research for my job

General Information

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* 6. Your opinion about the ease and length of time to complete your transaction:

Faster and easier than I expected

More difficult than I expected and took too long

I couldn’t complete my transaction because of a problem

What problem did you experience?

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* 7. How easy is the shopping cart to use?

Very easy

Not at all easy

Moderately easy

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* 8. How easy is the information on our website to understand?

Not at all easy

Moderately easy

Very easy

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* 9. How much do you trust the information on our website?

A great deal

A moderate amount

Not at all

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* 10. Overall, how would you rate your experience on the website?

Satisfied

I have no experience to compare it with

Very poor

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* 11. How often do you visit the Palm Beach County Constitutional Tax Collector’s website?

Daily or weekly

Once a month

1-3 times a year

This is my first visit

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* 12. How old are you?

66 or older

41 - 65

23 - 40

14 - 22

Prefer not to answer

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* 13. Have input? Tell us how we can improve our service

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* 14. Would you like to receive occasional updates from the Palm Beach County Constitutional Tax Collector's Office.

Yes, I'd like to receive occasional updates from the Palm Beach County Constitutional Tax Collector's Office.