Library Web Site Satisfaction Survey

	EXCELLENT	VERY GOOD	GOOD	FAIR	POOR
CONTENT	CONTENT EXCELLENT	CONTENT VERY GOOD	CONTENT GOOD	CONTENT FAIR	CONTENT POOR
HELP (FAQs, Contacts)	HELP (FAQs, Contacts) EXCELLENT	HELP (FAQs, Contacts) VERY GOOD	HELP (FAQs, Contacts) GOOD	HELP (FAQs, Contacts) FAIR	HELP (FAQs, Contacts) POOR
NAVIGATION/LOCATING INFORMATION	NAVIGATION/LOCATING INFORMATION EXCELLENT	NAVIGATION/LOCATING INFORMATION VERY GOOD	NAVIGATION/LOCATING INFORMATION GOOD	NAVIGATION/LOCATING INFORMATION FAIR	NAVIGATION/LOCATING INFORMATION POOR
ORGANIZATION	ORGANIZATION EXCELLENT	ORGANIZATION VERY GOOD	ORGANIZATION GOOD	ORGANIZATION FAIR	ORGANIZATION POOR
READABILITY	READABILITY EXCELLENT	READABILITY VERY GOOD	READABILITY GOOD	READABILITY FAIR	READABILITY POOR
SCIENCE SPARKS	SCIENCE SPARKS EXCELLENT	SCIENCE SPARKS VERY GOOD	SCIENCE SPARKS GOOD	SCIENCE SPARKS FAIR	SCIENCE SPARKS POOR
VISUAL APPEAL	VISUAL APPEAL EXCELLENT	VISUAL APPEAL VERY GOOD	VISUAL APPEAL GOOD	VISUAL APPEAL FAIR	VISUAL APPEAL POOR

Question Title

* 3. What is the most useful way for the Library web site to organize and display information to you?

By audience: (physicians, nurses, researchers, etc.)

By format: (journals, databases, selected websites)

By publisher of the resource (Springer, Elsevier, etc.)

By subject: (nursing, radiology, medicine, biology etc.)

Other (please specify)

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* 4. Check the three (3) top activities or tasks that the Library's web site helps you do.

Ask a librarian a question

Find publications by MSKCC authors (Synapse)

Keep current with literature in my field

Order an article or book (Illiad)

Read or download the fulltext of a journal article

Search a database

Other (please specify)

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* 5. Are you aware that you can access the Library web site remotely without VPN?

YES

TELL ME HOW

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* 6. How would you rate the following features for a redesigned Library web site (You may use the same priority for more than one choice).

	Highest	High	Medium	Low	Lowest
Ability to rate resources	Ability to rate resources Highest	Ability to rate resources High	Ability to rate resources Medium	Ability to rate resources Low	Ability to rate resources Lowest
Ability to share/send resources to colleague	Ability to share/send resources to colleague Highest	Ability to share/send resources to colleague High	Ability to share/send resources to colleague Medium	Ability to share/send resources to colleague Low	Ability to share/send resources to colleague Lowest
Blogs related to your field	Blogs related to your field Highest	Blogs related to your field High	Blogs related to your field Medium	Blogs related to your field Low	Blogs related to your field Lowest
Help via Chat	Help via Chat Highest	Help via Chat High	Help via Chat Medium	Help via Chat Low	Help via Chat Lowest
Interactive Tutorials (on database searching, reference management tools, e.g.)	Interactive Tutorials (on database searching, reference management tools, e.g.) Highest	Interactive Tutorials (on database searching, reference management tools, e.g.) High	Interactive Tutorials (on database searching, reference management tools, e.g.) Medium	Interactive Tutorials (on database searching, reference management tools, e.g.) Low	Interactive Tutorials (on database searching, reference management tools, e.g.) Lowest
RSS Feeds (Tables of Contents, Keeping current)	RSS Feeds (Tables of Contents, Keeping current) Highest	RSS Feeds (Tables of Contents, Keeping current) High	RSS Feeds (Tables of Contents, Keeping current) Medium	RSS Feeds (Tables of Contents, Keeping current) Low	RSS Feeds (Tables of Contents, Keeping current) Lowest
Texting Requests to Library	Texting Requests to Library Highest	Texting Requests to Library High	Texting Requests to Library Medium	Texting Requests to Library Low	Texting Requests to Library Lowest
Videos and podcasts	Videos and podcasts Highest	Videos and podcasts High	Videos and podcasts Medium	Videos and podcasts Low	Videos and podcasts Lowest

Other (please specify)

Question Title

* 7. Using a mobile device, what resources would you most like to access on the Library's web site (You may use the same priority for more than one choice)?

	Highest	High	Medium	Low	Lowest
Journal Article fulltext	Journal Article fulltext Highest	Journal Article fulltext High	Journal Article fulltext Medium	Journal Article fulltext Low	Journal Article fulltext Lowest
Databases (PubMed, CINAHL, Scopus)	Databases (PubMed, CINAHL, Scopus) Highest	Databases (PubMed, CINAHL, Scopus) High	Databases (PubMed, CINAHL, Scopus) Medium	Databases (PubMed, CINAHL, Scopus) Low	Databases (PubMed, CINAHL, Scopus) Lowest
Synapse (publications by MSKCC authors)	Synapse (publications by MSKCC authors) Highest	Synapse (publications by MSKCC authors) High	Synapse (publications by MSKCC authors) Medium	Synapse (publications by MSKCC authors) Low	Synapse (publications by MSKCC authors) Lowest
Order articles and books (Illiad)	Order articles and books (Illiad) Highest	Order articles and books (Illiad) High	Order articles and books (Illiad) Medium	Order articles and books (Illiad) Low	Order articles and books (Illiad) Lowest
Library Blog	Library Blog Highest	Library Blog High	Library Blog Medium	Library Blog Low	Library Blog Lowest
Chat/Text requests	Chat/Text requests Highest	Chat/Text requests High	Chat/Text requests Medium	Chat/Text requests Low	Chat/Text requests Lowest

Other (please specify)

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* 8. Have you bookmarked any pages on the Library's web site?

YES

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* 9. If your answer to #8 above was 'yes', which page(s) have you bookmarked?

Home Page

Electronic Journals

Document Delivery Service (Illiad)

Staff Directory

Electronic Books

Databases

Other (please specify)

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* 10. How often do you use the Library web site?

Daily

Twice a week

Weekly

Monthly

A few times a year

Never

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* 11. If you answered "never" to question #10 above, would you share your reason why not?

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* 12. Do you use the eresource title search box to locate a specific resource?

Didn't Know it Existed

Very Frequently

Frequently

Infrequently

Never

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* 13. Have you ever accessed the reference resources page of the Library web site?

DIDN'T KNOW IT EXISTED

YES

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* 14. Name one feature you'd like the Library to add to its redesigned web site.

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* 15. Are you a Memorial Sloan-Kettering Cancer Center employee or affiliated with the Center?

YES

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* 16. If you are a Memorial Sloan-Kettering Cancer Center employee, what is your role?

Student

Administrative

Physician/Clinician

Researcher

Nurse (including NP; CNS; Nurse leader, educator, informaticist, anesthetist)

Pharmacist

Therapist (occupational, physical, social worker)

Other (please specify)

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* 17. Please provide your email address so that we can enter your name in a drawing for a $50 bookstore gift certificate.

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* 18. We hope to provide the best service possible with our new web site and would very much appreciate help from our users during the testing phase of this transition. If you would be willing to give us a few more minutes of your time in the future to participate in usability testing of the new web site or a follow-up phone interview, please share your contact information below. We greatly appreciate your involvement!

Name:

Department:

Phone:

Email (if not provided above):

Library Web Site Satisfaction Survey

1. MSKCC Library Web site Satisfaction Survey

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* 1. What's your favorite feature on the current Library web site?

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* 2. Rate the following features of the MSKCC Library web site (You may use the same rating for more than one feature).

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* 3. What is the most useful way for the Library web site to organize and display information to you?

Question Title

* 4. Check the three (3) top activities or tasks that the Library's web site helps you do.

Question Title

* 5. Are you aware that you can access the Library web site remotely without VPN?

Question Title

* 6. How would you rate the following features for a redesigned Library web site (You may use the same priority for more than one choice).

Question Title

* 7. Using a mobile device, what resources would you most like to access on the Library's web site (You may use the same priority for more than one choice)?

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* 8. Have you bookmarked any pages on the Library's web site?

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* 9. If your answer to #8 above was 'yes', which page(s) have you bookmarked?

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* 10. How often do you use the Library web site?

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* 11. If you answered "never" to question #10 above, would you share your reason why not?

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* 12. Do you use the eresource title search box to locate a specific resource?

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* 13. Have you ever accessed the reference resources page of the Library web site?

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* 14. Name one feature you'd like the Library to add to its redesigned web site.

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* 15. Are you a Memorial Sloan-Kettering Cancer Center employee or affiliated with the Center?

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* 16. If you are a Memorial Sloan-Kettering Cancer Center employee, what is your role?

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* 17. Please provide your email address so that we can enter your name in a drawing for a $50 bookstore gift certificate.

Question Title