Dealer Survey on F&I - April 2011
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1. Introduction

 
Thank you in advance for participating in this short survey by Auto Finance News (www.autofinancenews.net). Within 6-8 weeks of your participation you will receive a complimentary report highlighting the results of this study, which is intended to help better understand F&I opportunities. We thank you for your participation.
1. In which type(s) of financing does your F&I department engage (check all that apply):
2. At what type of dealership are you employed?
3. How often does a customer negotiate with you on F&I rate/pricing?
4. On what percentage of current deals will your lender(s) work with you to approve a loan outside its stated guidelines?
5. On what percentage of deals do you see negative equity?
6. In your opinion, how well do your customers understand negative equity?
7. How well does the average consumer you serve understand his/her financing deal?
8. To what extent does your lender help you explain financing terms to your customers?
9. Do you record the closing of the finance transaction with the consumer?
10. As a dealer, to what extent do you understand the reps and warranties that would require you to repurchase a contract?
11. On average, how many times do you communicate with your lender on each deal?
12. On what percentage of deals do you receive rate participation above the buy rate?
13. What is the greatest F&I challenge you face today?
14. Your email so we can send you the free report: