Information Technology Survey since 08/2009 to currentInformation Technology Survey since 08/2009 to current

Our goal is to provide you with the best possible service; please help by answering the following questions.

1. What was the nature of your latest contact with us?

What was the nature of your latest contact with us? Upgrade PC to Windows 8 and Office 2013

Equipment Setup/Installation

Problem Resolution

Software Installation

Phone

Printer/Copier

Install New Windows 8 PC

Other (please specify)

2. If the contact was for problem resolution, was this a recurring problem?

If the contact was for problem resolution, was this a recurring problem? Yes

3. Please rate the following categories regarding Information Technology staff:

	Excellent	Very Good	Good	Fair	Poor	No Opinion
Professionalism	*Please rate the following categories regarding Information Technology staff: Professionalism Excellent	Professionalism Very Good	Professionalism Good	Professionalism Fair	Professionalism Poor	Professionalism No Opinion
Courteousness	Courteousness Excellent	Courteousness Very Good	Courteousness Good	Courteousness Fair	Courteousness Poor	Courteousness No Opinion
Helpfulness	Helpfulness Excellent	Helpfulness Very Good	Helpfulness Good	Helpfulness Fair	Helpfulness Poor	Helpfulness No Opinion
Your overall experience	Your overall experience Excellent	Your overall experience Very Good	Your overall experience Good	Your overall experience Fair	Your overall experience Poor	Your overall experience No Opinion
Timeliness of response	Timeliness of response Excellent	Timeliness of response Very Good	Timeliness of response Good	Timeliness of response Fair	Timeliness of response Poor	Timeliness of response No Opinion
Usefulness of IT web pages	Usefulness of IT web pages Excellent	Usefulness of IT web pages Very Good	Usefulness of IT web pages Good	Usefulness of IT web pages Fair	Usefulness of IT web pages Poor	Usefulness of IT web pages No Opinion

4. Overall, what letter grade would you give our service?

Overall, what letter grade would you give our service? A

5. How well can you perform your job duties with your current computer?

How well can you perform your job duties with your current computer? Very well

Pretty well

Just barely getting by

Can't do my job

Describe how your job is impacted:

6. How well are we meeting your technology needs?

	Excellent	Good	Fair	Poor	No Opinion
Hardware	*How well are we meeting your technology needs? Hardware Excellent	Hardware Good	Hardware Fair	Hardware Poor	Hardware No Opinion
Software	Software Excellent	Software Good	Software Fair	Software Poor	Software No Opinion
Services	Services Excellent	Services Good	Services Fair	Services Poor	Services No Opinion

How could we meet your needs better? If applicable, please include any specific distance education needs here.

Information Technology Survey since 08/2009 to current