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Information Technology Survey since 08/2009 to current
1. Latest Contact for Service
Our goal is to provide you with the best possible service; please help by answering the following questions.
. What was the nature of your latest contact with us?
What was the nature of your latest contact with us?
Upgrade PC to Windows 8 and Office 2013
Install New Windows 8 PC
Other (please specify)
. If the contact was for problem resolution, was this a recurring problem?
If the contact was for problem resolution, was this a recurring problem?
. Please rate the following categories regarding Information Technology staff:
Please rate the following categories regarding Information Technology staff: Professionalism Excellent
Professionalism Very Good
Professionalism No Opinion
Courteousness Very Good
Courteousness No Opinion
Helpfulness Very Good
Helpfulness No Opinion
Your overall experience
Your overall experience Excellent
Your overall experience Very Good
Your overall experience Good
Your overall experience Fair
Your overall experience Poor
Your overall experience No Opinion
Timeliness of response
Timeliness of response Excellent
Timeliness of response Very Good
Timeliness of response Good
Timeliness of response Fair
Timeliness of response Poor
Timeliness of response No Opinion
Usefulness of IT web pages
Usefulness of IT web pages Excellent
Usefulness of IT web pages Very Good
Usefulness of IT web pages Good
Usefulness of IT web pages Fair
Usefulness of IT web pages Poor
Usefulness of IT web pages No Opinion
. Overall, what letter grade would you give our service?
Overall, what letter grade would you give our service?
. How well can you perform your job duties with your current computer?
How well can you perform your job duties with your current computer?
Just barely getting by
Can't do my job
Describe how your job is impacted:
. How well are we meeting your technology needs?
How well are we meeting your technology needs? Hardware Excellent
Hardware No Opinion
Software No Opinion
Services No Opinion
How could we meet your needs better? If applicable, please include any specific distance education needs here.