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Hi there!

Kids Help Phone is developing an online tool that will let you search everything from in-person counselling to sexual health testing in locations across Canada. Our goal is to help you find resources quickly and easily, any time you’re online.

The following survey will help us understand what kinds of services you might be interested in looking for, and how to set up our online tool so that it best meets your needs. Your answers will be completely anonymous and confidential.

Kids Help Phone depends on donations from people and businesses to build new tools like this one. When people read quotes from young people that use our service, it helps them to understand how important this type of tool is. We may share your comments with potential funders, and other partners like researchers and other social service agencies. If we use your comments in this way, we make sure any information that would identify you is taken out before we share it.

With your help, we hope to put together a searchable list of services that young people across Canada can really trust.

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* 1. Are you:

Female

Male

Trans / Genderqueer

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* 2. How old are you?

11 or younger

21 or older

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* 3. What province/territory do you live in?

Alberta

British Columbia

Manitoba

New Brunswick

Newfoundland and Labrador

Northwest Territories

Nova Scotia

Nunavut

Ontario

Ontario - Greater Toronto Area (GTA)

Prince Edward Island

Quebec

Saskatchewan

Yukon

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* 4. What kind of community do you live in?

City or large town (more than 10,000 people)

Rural area or small town (less than 10,000 people)

A First Nations community or Métis settlement

Other (please specify):

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* 5. Please rank the kinds of help that you would most like to be able to find on your own:

	Not important to me (1)	2	3	4	5	6	7	8	9	Very important to me (10)
Mental health services	Mental health services Not important to me (1)	Mental health services 2	Mental health services 3	Mental health services 4	Mental health services 5	Mental health services 6	Mental health services 7	Mental health services 8	Mental health services 9	Mental health services Very important to me (10)
Addiction and substance abuse services	Addiction and substance abuse services Not important to me (1)	Addiction and substance abuse services 2	Addiction and substance abuse services 3	Addiction and substance abuse services 4	Addiction and substance abuse services 5	Addiction and substance abuse services 6	Addiction and substance abuse services 7	Addiction and substance abuse services 8	Addiction and substance abuse services 9	Addiction and substance abuse services Very important to me (10)
Family counselling services	Family counselling services Not important to me (1)	Family counselling services 2	Family counselling services 3	Family counselling services 4	Family counselling services 5	Family counselling services 6	Family counselling services 7	Family counselling services 8	Family counselling services 9	Family counselling services Very important to me (10)
Individual counselling services	Individual counselling services Not important to me (1)	Individual counselling services 2	Individual counselling services 3	Individual counselling services 4	Individual counselling services 5	Individual counselling services 6	Individual counselling services 7	Individual counselling services 8	Individual counselling services 9	Individual counselling services Very important to me (10)
Group counselling services	Group counselling services Not important to me (1)	Group counselling services 2	Group counselling services 3	Group counselling services 4	Group counselling services 5	Group counselling services 6	Group counselling services 7	Group counselling services 8	Group counselling services 9	Group counselling services Very important to me (10)
Housing support services	Housing support services Not important to me (1)	Housing support services 2	Housing support services 3	Housing support services 4	Housing support services 5	Housing support services 6	Housing support services 7	Housing support services 8	Housing support services 9	Housing support services Very important to me (10)
Community health care centres/public health centres/CLSCs	Community health care centres/public health centres/CLSCs Not important to me (1)	Community health care centres/public health centres/CLSCs 2	Community health care centres/public health centres/CLSCs 3	Community health care centres/public health centres/CLSCs 4	Community health care centres/public health centres/CLSCs 5	Community health care centres/public health centres/CLSCs 6	Community health care centres/public health centres/CLSCs 7	Community health care centres/public health centres/CLSCs 8	Community health care centres/public health centres/CLSCs 9	Community health care centres/public health centres/CLSCs Very important to me (10)
Legal aid	Legal aid Not important to me (1)	Legal aid 2	Legal aid 3	Legal aid 4	Legal aid 5	Legal aid 6	Legal aid 7	Legal aid 8	Legal aid 9	Legal aid Very important to me (10)
Sexual health services	Sexual health services Not important to me (1)	Sexual health services 2	Sexual health services 3	Sexual health services 4	Sexual health services 5	Sexual health services 6	Sexual health services 7	Sexual health services 8	Sexual health services 9	Sexual health services Very important to me (10)
LGBTQ-focused services	LGBTQ-focused services Not important to me (1)	LGBTQ-focused services 2	LGBTQ-focused services 3	LGBTQ-focused services 4	LGBTQ-focused services 5	LGBTQ-focused services 6	LGBTQ-focused services 7	LGBTQ-focused services 8	LGBTQ-focused services 9	LGBTQ-focused services Very important to me (10)

Other kinds of services you'd like to search for:

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* 6. Has there ever been a time when you wanted to learn more about services near you that could help you but didn’t know how to get this information?

Yes

Tell us more about this!

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* 7. What are the top three benefits of being able to look up places or services that could help you online? Pick 3:

It would save time

I wouldn’t have to talk to anyone about a sensitive problem

I could do it on my own time

It would give me a better idea of the kinds of help that are out there

I could start a search and come back to it later

None of the above

Other (please specify)

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* 8. If you were looking up a place or service that could help you, how important would the following information be?

	Not important (1)	2	3	4	5	6	7	8	9	Very important (10)
Contact information (e.g. address, phone number)	Contact information (e.g. address, phone number) Not important (1)	Contact information (e.g. address, phone number) 2	Contact information (e.g. address, phone number) 3	Contact information (e.g. address, phone number) 4	Contact information (e.g. address, phone number) 5	Contact information (e.g. address, phone number) 6	Contact information (e.g. address, phone number) 7	Contact information (e.g. address, phone number) 8	Contact information (e.g. address, phone number) 9	Contact information (e.g. address, phone number) Very important (10)
Description of the service	Description of the service Not important (1)	Description of the service 2	Description of the service 3	Description of the service 4	Description of the service 5	Description of the service 6	Description of the service 7	Description of the service 8	Description of the service 9	Description of the service Very important (10)
Ages they serve	Ages they serve Not important (1)	Ages they serve 2	Ages they serve 3	Ages they serve 4	Ages they serve 5	Ages they serve 6	Ages they serve 7	Ages they serve 8	Ages they serve 9	Ages they serve Very important (10)
Hours	Hours Not important (1)	Hours 2	Hours 3	Hours 4	Hours 5	Hours 6	Hours 7	Hours 8	Hours 9	Hours Very important (10)
Cost	Cost Not important (1)	Cost 2	Cost 3	Cost 4	Cost 5	Cost 6	Cost 7	Cost 8	Cost 9	Cost Very important (10)
Wait list	Wait list Not important (1)	Wait list 2	Wait list 3	Wait list 4	Wait list 5	Wait list 6	Wait list 7	Wait list 8	Wait list 9	Wait list Very important (10)
Website	Website Not important (1)	Website 2	Website 3	Website 4	Website 5	Website 6	Website 7	Website 8	Website 9	Website Very important (10)
Map showing where the service is	Map showing where the service is Not important (1)	Map showing where the service is 2	Map showing where the service is 3	Map showing where the service is 4	Map showing where the service is 5	Map showing where the service is 6	Map showing where the service is 7	Map showing where the service is 8	Map showing where the service is 9	Map showing where the service is Very important (10)
Languages served	Languages served Not important (1)	Languages served 2	Languages served 3	Languages served 4	Languages served 5	Languages served 6	Languages served 7	Languages served 8	Languages served 9	Languages served Very important (10)
The service is anonymous (they won't ask you who you are)	The service is anonymous (they won't ask you who you are) Not important (1)	The service is anonymous (they won't ask you who you are) 2	The service is anonymous (they won't ask you who you are) 3	The service is anonymous (they won't ask you who you are) 4	The service is anonymous (they won't ask you who you are) 5	The service is anonymous (they won't ask you who you are) 6	The service is anonymous (they won't ask you who you are) 7	The service is anonymous (they won't ask you who you are) 8	The service is anonymous (they won't ask you who you are) 9	The service is anonymous (they won't ask you who you are) Very important (10)
The service is confidential (what you tell them is just between you and them)	The service is confidential (what you tell them is just between you and them) Not important (1)	The service is confidential (what you tell them is just between you and them) 2	The service is confidential (what you tell them is just between you and them) 3	The service is confidential (what you tell them is just between you and them) 4	The service is confidential (what you tell them is just between you and them) 5	The service is confidential (what you tell them is just between you and them) 6	The service is confidential (what you tell them is just between you and them) 7	The service is confidential (what you tell them is just between you and them) 8	The service is confidential (what you tell them is just between you and them) 9	The service is confidential (what you tell them is just between you and them) Very important (10)

Other (please specify)

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* 9. Why might you prefer to search for services or programs on Kids Help Phone's website instead of using Google or other sites? Choose as many as apply:

Kids Help Phone would recommend more trustworthy services

Kids Help Phone would recommend more effective services

Kids Help Phone would be more up-to-date than other sites

Kids Help Phone would recommend services specifically for young people

Kids Help Phone would recommend services in Canada

If I needed it, I could get support from a KHP counsellor while doing the search or to find out more about a specific service

It would be faster

It would be easier

Part of the work has already been done for me because the resources have been screened by Kids Help Phone

None of the above

Other (please specify):

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* 10. The search needs to know something about your location in order to find services close to you. If you were searching on the kidshelpphone.ca website for a service, what information would you feel comfortable entering in order to find services that are nearest to you? Check all that apply:

My street address (house/apartment number and street name)

My street name, but not the house/apartment number

The name of a street near me

My city/town

The first three letters/numbers of my postal code

My postal code

None of the above

Other (please specify):

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* 11. Do you know your postal code?

Yes

No/Not sure

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* 12. How important is it to you to be able to search for services that can help you from a mobile device, such as a smartphone?

	Not important									Very important	Don't have a smartphone
Search from a smartphone	Search from a smartphone Not important	Search from a smartphone	Search from a smartphone	Search from a smartphone	Search from a smartphone	Search from a smartphone	Search from a smartphone	Search from a smartphone	Search from a smartphone	Search from a smartphone Very important	Search from a smartphone Don't have a smartphone

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* 13. Is it helpful to know that you can call Kids Help Phone for help while searching online for services?

	Not important/helpful									Very important/helpful
Calling KHP for help while searching	Calling KHP for help while searching Not important/helpful	Calling KHP for help while searching	Calling KHP for help while searching	Calling KHP for help while searching	Calling KHP for help while searching	Calling KHP for help while searching	Calling KHP for help while searching	Calling KHP for help while searching	Calling KHP for help while searching	Calling KHP for help while searching Very important/helpful

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* 14. Is it helpful to know that a KHP counsellor could use 3-way calling to connect you with a service in your community? The counsellor could start the conversation with the service, tell them what you need, and you could join in the conversation when you felt ready.

	Not helpful									Very helpful
This type of three-way call could be:	This type of three-way call could be: Not helpful	This type of three-way call could be:	This type of three-way call could be:	This type of three-way call could be:	This type of three-way call could be:	This type of three-way call could be:	This type of three-way call could be:	This type of three-way call could be:	This type of three-way call could be:	This type of three-way call could be: Very helpful