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Seneca Tech Feedback Survey

We care about our customers and value their opinion. Please take a few moments to rate your experience with us.

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* 1. If you would like us to contact you, please enter the following:

Name:

Email:

Phone:

Address:

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* 2. First point of contact

	Excellent	Very Good	Good	Average	Poor
How would you rate the opening of your call?	How would you rate the opening of your call? Excellent	How would you rate the opening of your call? Very Good	How would you rate the opening of your call? Good	How would you rate the opening of your call? Average	How would you rate the opening of your call? Poor

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* 3. Troubleshooting your problem

	Excellent	Very Good	Good	Average	Poor
How would you rate the technician’s ability?	How would you rate the technician’s ability? Excellent	How would you rate the technician’s ability? Very Good	How would you rate the technician’s ability? Good	How would you rate the technician’s ability? Average	How would you rate the technician’s ability? Poor

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* 4. Resolution to your problem

	Beyond Expectations	Very Satisfied	Adequate	Below Expectations	Not Satisfied
How was the turnaround time for the repair process?	How was the turnaround time for the repair process? Beyond Expectations	How was the turnaround time for the repair process? Very Satisfied	How was the turnaround time for the repair process? Adequate	How was the turnaround time for the repair process? Below Expectations	How was the turnaround time for the repair process? Not Satisfied
How was the communication throughout the repair process?	How was the communication throughout the repair process? Beyond Expectations	How was the communication throughout the repair process? Very Satisfied	How was the communication throughout the repair process? Adequate	How was the communication throughout the repair process? Below Expectations	How was the communication throughout the repair process? Not Satisfied
How was the speed of answer when calling into Customer Care?	How was the speed of answer when calling into Customer Care? Beyond Expectations	How was the speed of answer when calling into Customer Care? Very Satisfied	How was the speed of answer when calling into Customer Care? Adequate	How was the speed of answer when calling into Customer Care? Below Expectations	How was the speed of answer when calling into Customer Care? Not Satisfied
How satisfied are you?	How satisfied are you? Beyond Expectations	How satisfied are you? Very Satisfied	How satisfied are you? Adequate	How satisfied are you? Below Expectations	How satisfied are you? Not Satisfied

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* 5. Agent’s customer service

	Beyond Expectations	Very Satisfied	Adequate	Below Expectations	Not Satisfied
How satisfied are you?	How satisfied are you? Beyond Expectations	How satisfied are you? Very Satisfied	How satisfied are you? Adequate	How satisfied are you? Below Expectations	How satisfied are you? Not Satisfied

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* 6. Our product

	Most Definitely	Likely	Maybe	Not Likely	Never Again
Would you buy from us again?	Would you buy from us again? Most Definitely	Would you buy from us again? Likely	Would you buy from us again? Maybe	Would you buy from us again? Not Likely	Would you buy from us again? Never Again

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* 7. Please provide any additional comments:

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* 8. Was the issue resolved?

Yes

No

If your answer was No, please explain: