Ultimate Fitness Member Survey 1. Member Feedback Question Title * 1. What best describes you? I use only one Ultimate Fitness location I use BOTH Ultimate Fitness locations Question Title * 2. Which club location do you use most? Bettendorf Rock Island Question Title * 3. For members who utilize the Rock Island location, we are removing the whirlpools, and remodeling those rooms. What would you like to see done with that room? Executive Lounge New Vanities Other (please specify) Question Title * 4. How far do you work and live from our club? Less than 3 miles 3 to 10 miles 10 or more miles Home Home Less than 3 miles Home 3 to 10 miles Home 10 or more miles Work Work Less than 3 miles Work 3 to 10 miles Work 10 or more miles Question Title * 5. What was MOST important to you when you were checking out health clubs? A club that helps me get fit and healthy Great member service - I'm not a number Convenient to home or work Wide selection of equipment Price of membership No Hassles (Contracts, Parking, Crowded etc) Question Title * 6. What is your personal income? Less than $50,000 $50,000 to $99,999 $100,000 or more Question Title * 7. When you started looking for a Health Club, where did you look FIRST? Ask a friend or relative Phone Book Newspaper Internet/ Websites Visit clubs 1st 1st Ask a friend or relative 1st Phone Book 1st Newspaper 1st Internet/ Websites 1st Visit clubs 2nd 2nd Ask a friend or relative 2nd Phone Book 2nd Newspaper 2nd Internet/ Websites 2nd Visit clubs 3rd 3rd Ask a friend or relative 3rd Phone Book 3rd Newspaper 3rd Internet/ Websites 3rd Visit clubs 4th 4th Ask a friend or relative 4th Phone Book 4th Newspaper 4th Internet/ Websites 4th Visit clubs 5th 5th Ask a friend or relative 5th Phone Book 5th Newspaper 5th Internet/ Websites 5th Visit clubs Question Title * 8. When searching for a Health Club, would you rather get more information by: Coming in and speaking to the sales representative Calling in to get your questions answered Visiting a website to learn more Reading literature from the club Question Title * 9. How long were you thinking about health and fitness before you joined our health club? 1 Week 2 Weeks 3 Weeks 1 Month 2 Months 3 Months or more Question Title * 10. Other than ours, how many Clubs have you belonged to in the last 10 years? 0 1 2 3 4 or more Question Title * 11. How would you describe the appearance of the gym, equipment, and staff. Clean, cutting edge and professional Good, gets the job done and helpful Average, worn and they’re around Dirty, out dated and never there for you Question Title * 12. How do you rate our cleanliness? Excellent – Spotless Fine – Always seems clean Poor – Clean this place Question Title * 13. How would you rate our staff and customer service? Excellent – You have the best staff ever Very Good – Everyone cares Fine – Everyone does their job Needs Work – I need more help Poor – Change your people Question Title * 14. How do we stack up to your expectations? I should have joined years ago More than expected As Promised Below Expectations Question Title * 15. What do you like MOST about this gym? The friendly, caring staff The training The equipment The size The atmosphere The price Question Title * 16. What would you change most about our health club to make it better? Our products and services Nutrition and dieting The hours The price Better/More equipment More attentive staff Other (please specify) Question Title * 17. How many times a week do you work out with us? (on average) Not enough 1 2 3 4 5 6 7 Question Title * 18. Have you used our Personal Training? No, I’m good on my own No, but I should No, but I’m thinking about it Yes Yes, in the past Question Title * 19. What is the SINGLE MOST important thing you would like to see changed at Ultimate Fitness? Question Title * 20. How likely are you to recommend Ultimate Fitness to family, friends and others? I Do All The Time! Very Likely to Recommend Might Refer Someone Not Likely to Recommend Question Title * 21. In your own words, tell us what you think about our club. Your honesty is both anonymous and appreciated. Done >>