Tell Us About Our Service

Customer Service Survey

Please Note: If you are a user of Assistive Technology and are having difficulty completing this survey, please contact Neal Albritton, Citywide ADA Coordinator, PH 916-808-8795, FAX 916-808-7673, TTY 916-264-5707, Email: nalbritton@cityofsacramento.org to receive this survey in an alternate format.

THANK YOU for choosing to take our customer service survey. It should take you about a minute to complete the survey and we appreciate your time and effort. Our goal is to provide excellent customer service. Your ratings and comments will help us to serve you and others better. Thank you for providing us with your feedback.

The City of Sacramento, Department of Public Works is pleased to provide a variety of services including:

ENGINEERING SERVICES (project development, design and construction, survey, inspection, plan check and maps)
TRANSPORTATION SERVICES (signal timing, design, management, studies, entitlements, street lights, street signs and markings, education and investigations)
PARKING SERVICES (parking enforcement, parking meters, retail lease space and parking garages)
MAINTENANCE SERVICES (roads and bridges, sidewalk repairs, landscaping, tree pruning, maintenance, planting and health)
OFFICE OF THE DIRECTOR (long-range and regional planning, transportation policy, media and communications)

Question Title

* Please indicate the type of service(s) you received from us as well as the date and location of the service.

Question Title

* Please mark the appropriate box for the customer service provided.
Your comments for any area marked disagree or strongly disagree would be greatly appreciated.

	Strongly agree	Agree	Disagree	Strongly Disagree	No comment
Staff was courteous and helpful.	Staff was courteous and helpful. Strongly agree	Staff was courteous and helpful. Agree	Staff was courteous and helpful. Disagree	Staff was courteous and helpful. Strongly Disagree	Staff was courteous and helpful. No comment
Staff provided complete and accurate information.	Staff provided complete and accurate information. Strongly agree	Staff provided complete and accurate information. Agree	Staff provided complete and accurate information. Disagree	Staff provided complete and accurate information. Strongly Disagree	Staff provided complete and accurate information. No comment
A timely response was provided.	A timely response was provided. Strongly agree	A timely response was provided. Agree	A timely response was provided. Disagree	A timely response was provided. Strongly Disagree	A timely response was provided. No comment
My overall experience was positive.	My overall experience was positive. Strongly agree	My overall experience was positive. Agree	My overall experience was positive. Disagree	My overall experience was positive. Strongly Disagree	My overall experience was positive. No comment

Comments:

Question Title

* Please mark the appropriate box for the customer service provided.
Your comments for any area marked disagree or strongly disagree would be greatly appreciated.

	Strongly agree	Agree	Disagree	Strongly Disagree	No comment
Staff was courteous and helpful.	Staff was courteous and helpful. Strongly agree	Staff was courteous and helpful. Agree	Staff was courteous and helpful. Disagree	Staff was courteous and helpful. Strongly Disagree	Staff was courteous and helpful. No comment
Staff provided complete and accurate information.	Staff provided complete and accurate information. Strongly agree	Staff provided complete and accurate information. Agree	Staff provided complete and accurate information. Disagree	Staff provided complete and accurate information. Strongly Disagree	Staff provided complete and accurate information. No comment
A timely response was provided.	A timely response was provided. Strongly agree	A timely response was provided. Agree	A timely response was provided. Disagree	A timely response was provided. Strongly Disagree	A timely response was provided. No comment
My overall experience was positive.	My overall experience was positive. Strongly agree	My overall experience was positive. Agree	My overall experience was positive. Disagree	My overall experience was positive. Strongly Disagree	My overall experience was positive. No comment

Comments:

Question Title

* Please indicate the name(s) of any staff person you would like to commend and why.

Question Title

* In what area(s) can we improve our service to you and how?

Question Title

* If you would like to be contacted regarding your survey responses or comments, please provide the information below.

Name:

Company:

Address:

Address 2:

City/Town:

State:

ZIP/Postal Code:

Country:

Email Address:

Phone Number:

Question Title

* Please indicate the type of service(s) you received from us as well as the date and location of the service.

Question Title

* Please mark the appropriate box for the customer service provided.Your comments for any area marked disagree or strongly disagree would be greatly appreciated.

Question Title

* Please mark the appropriate box for the customer service provided.Your comments for any area marked disagree or strongly disagree would be greatly appreciated.

Question Title

* Please indicate the name(s) of any staff person you would like to commend and why.

Question Title

* In what area(s) can we improve our service to you and how?

Question Title

* If you would like to be contacted regarding your survey responses or comments, please provide the information below.

* Please mark the appropriate box for the customer service provided.
Your comments for any area marked disagree or strongly disagree would be greatly appreciated.

* Please mark the appropriate box for the customer service provided.
Your comments for any area marked disagree or strongly disagree would be greatly appreciated.