OverDrive's New Help

Feedback: http://help.overdrive.com/

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1. Please compare OverDrive Help with the former FAQ help system by answering the following:

	Yes	No
OverDrive Help is better organized than the former FAQs.	*Please compare OverDrive Help with the former FAQ help system by answering the following: OverDrive Help is better organized than the former FAQs. Yes	OverDrive Help is better organized than the former FAQs. No
With OverDrive Help, I can find what I need quicker and easier than the former FAQs.	With OverDrive Help, I can find what I need quicker and easier than the former FAQs. Yes	With OverDrive Help, I can find what I need quicker and easier than the former FAQs. No
OverDrive Help provides a better help experience than the former FAQs.	OverDrive Help provides a better help experience than the former FAQs. Yes	OverDrive Help provides a better help experience than the former FAQs. No

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2. Please rank the following features of OverDrive Help in order of importance to your library (1 is most important / 9 is least important):

Keep in mind each number can only be used once. Try reading all the options first and then order from 1 (most important) to 9 (least important).

	1	2	3	4	5	6	7	8	9
Article-based approach (rather than FAQs)	*Please rank the following features of OverDrive Help in order of importance to your library (1 is most important / 9 is least important): Keep in mind each number can only be used once. Try reading all the options first and then order from 1 (most important) to 9 (least important). Article-based approach (rather than FAQs) 1	Article-based approach (rather than FAQs) 2	Article-based approach (rather than FAQs) 3	Article-based approach (rather than FAQs) 4	Article-based approach (rather than FAQs) 5	Article-based approach (rather than FAQs) 6	Article-based approach (rather than FAQs) 7	Article-based approach (rather than FAQs) 8	Article-based approach (rather than FAQs) 9
‘Get Started With…’ pages	‘Get Started With…’ pages 1	‘Get Started With…’ pages 2	‘Get Started With…’ pages 3	‘Get Started With…’ pages 4	‘Get Started With…’ pages 5	‘Get Started With…’ pages 6	‘Get Started With…’ pages 7	‘Get Started With…’ pages 8	‘Get Started With…’ pages 9
Browse most popular articles	Browse most popular articles 1	Browse most popular articles 2	Browse most popular articles 3	Browse most popular articles 4	Browse most popular articles 5	Browse most popular articles 6	Browse most popular articles 7	Browse most popular articles 8	Browse most popular articles 9
Browse recently added articles	Browse recently added articles 1	Browse recently added articles 2	Browse recently added articles 3	Browse recently added articles 4	Browse recently added articles 5	Browse recently added articles 6	Browse recently added articles 7	Browse recently added articles 8	Browse recently added articles 9
Images and screenshots	Images and screenshots 1	Images and screenshots 2	Images and screenshots 3	Images and screenshots 4	Images and screenshots 5	Images and screenshots 6	Images and screenshots 7	Images and screenshots 8	Images and screenshots 9
Search	Search 1	Search 2	Search 3	Search 4	Search 5	Search 6	Search 7	Search 8	Search 9
Social media sharing	Social media sharing 1	Social media sharing 2	Social media sharing 3	Social media sharing 4	Social media sharing 5	Social media sharing 6	Social media sharing 7	Social media sharing 8	Social media sharing 9
Print option	Print option 1	Print option 2	Print option 3	Print option 4	Print option 5	Print option 6	Print option 7	Print option 8	Print option 9
How-to videos	How-to videos 1	How-to videos 2	How-to videos 3	How-to videos 4	How-to videos 5	How-to videos 6	How-to videos 7	How-to videos 8	How-to videos 9

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3. Please rate the following:

	Strongly Agree	Agree	Disagree	Strongly Disagree
The layout of the website is clear and well-organized.	*Please rate the following: The layout of the website is clear and well-organized. Strongly Agree	The layout of the website is clear and well-organized. Agree	The layout of the website is clear and well-organized. Disagree	The layout of the website is clear and well-organized. Strongly Disagree
The website design and colors are attractive.	The website design and colors are attractive. Strongly Agree	The website design and colors are attractive. Agree	The website design and colors are attractive. Disagree	The website design and colors are attractive. Strongly Disagree
‘Search’ helped me find what I was looking for.	‘Search’ helped me find what I was looking for. Strongly Agree	‘Search’ helped me find what I was looking for. Agree	‘Search’ helped me find what I was looking for. Disagree	‘Search’ helped me find what I was looking for. Strongly Disagree
The text size on the website is easy to read.	The text size on the website is easy to read. Strongly Agree	The text size on the website is easy to read. Agree	The text size on the website is easy to read. Disagree	The text size on the website is easy to read. Strongly Disagree
The articles are clearly written and easy to understand.	The articles are clearly written and easy to understand. Strongly Agree	The articles are clearly written and easy to understand. Agree	The articles are clearly written and easy to understand. Disagree	The articles are clearly written and easy to understand. Strongly Disagree
The ‘Get Started With…’ articles offer clear instructions for new users.	The ‘Get Started With…’ articles offer clear instructions for new users. Strongly Agree	The ‘Get Started With…’ articles offer clear instructions for new users. Agree	The ‘Get Started With…’ articles offer clear instructions for new users. Disagree	The ‘Get Started With…’ articles offer clear instructions for new users. Strongly Disagree
Images will assist our users in following article instructions.	Images will assist our users in following article instructions. Strongly Agree	Images will assist our users in following article instructions. Agree	Images will assist our users in following article instructions. Disagree	Images will assist our users in following article instructions. Strongly Disagree

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4. On a scale of 1 to 10 (1 is not satisfied / 10 is very satisfied), please rate your overall satisfaction with OverDrive Help.

On a scale of 1 to 10 (1 is not satisfied / 10 is very satisfied), please rate your overall satisfaction with OverDrive Help. 1

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5

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10

5. Optional: You may provide your contact information if you wish.

Optional: You may provide your contact information if you wish. Name:
Library / Consortium:
City/Town:
State:
Country:
Email Address:

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