SurveyMonkey Powered Online Survey

1. Which Netflix service do you subscribe to?

Which Netflix service do you subscribe to? Streaming only

1 DVD at a time (includes streaming)

2 DVDs at a time (includes streaming)

3+ DVDs at a time (includes streaming)

Other

2. How long have you been a Netflix subscriber?

How long have you been a Netflix subscriber? I am still on a free trial

1-3 months

3-6 months

6-12 months

Between 1 and 2 years

More than two years

3. Have you ever dropped the service and then resubscribed?

Have you ever dropped the service and then resubscribed? No

Yes, once

Yes, twice

Yes, more than twice

4. How many DVDs do you rent per month on average (excluding streaming)?

How many DVDs do you rent per month on average (excluding streaming)? Fewer than 1

5. Compared to the first half of 2010, has your DVD rental usage changed?

Compared to the first half of 2010, has your DVD rental usage changed? It's about the same

I'm renting more

I'm renting less

N/A (I'm new to the service or streaming only)

6. Overall, how satisfied are you with Netflix's DVD rental service?

Overall, how satisfied are you with Netflix's DVD rental service? Highly satisfied

Moderately satisfied

Neither satisfied nor dissatisfied

Moderately dissatisfied

Highly dissatisfied

7. How many movies or TV episodes do you stream per month?

How many movies or TV episodes do you stream per month? 0 (I don't stream)

Less than 1

5-10

10-20

20+

8. Compared to the first month that you started using Netflix's streaming service, has your usage changed?

Compared to the first month that you started using Netflix's streaming service, has your usage changed? It's about the same

I'm streaming more than twice as much currently

I'm streaming somewhat more

I'm streaming somewhat less

I'm streaming less than half as much

N/A (I'm new to the service or don't stream)

9. Overall, how satisfied are you with Netflix's streaming service?

Overall, how satisfied are you with Netflix's streaming service? Highly satisfied

Moderately satisfied

Neither satisfied nor dissatisfied

Moderately dissatisfied

Highly dissatisfied

No opinion -- I've never tried it

10. If you are moderately or highly dissatisfied with Netflix's streaming service, please tell us why:

If you are moderately or highly dissatisfied with Netflix's streaming service, please tell us why:

11. Please check which other streaming/downloading (or kiosk) services you've used or subscribe to:

Please check which other streaming/downloading (or kiosk) services you've used or subscribe to: iTunes

Apple TV

My cable company's video on demand

Amazon Video on Demand

Hulu

Vudu

Roku

Google TV

Blockbuster On Demand (streaming)

Blockbuster Express kiosk

Redbox kiosk

12. For each of the above services you've tried, please tell us about your experience and how it compares to Netflix's? (You are not constrained by the size of the box.)

For each of the above services you've tried, please tell us about your experience and how it compares to Netflix's? (You are not constrained by the size of the box.)

13. Overall, how highly would you recommend Netflix to a friend, on a scale of 1 to 10 (with 10 being most highly)?

Overall, how highly would you recommend Netflix to a friend, on a scale of 1 to 10 (with 10 being most highly)? 10 (pound-the-table highly recommend)

1 (wouldn't wish it on my worst enemy)

14. Please share with us any additional comments. Thank you! (You are not constrained by the size of the box.)

Please share with us any additional comments. Thank you! (You are not constrained by the size of the box.)

15. Please tell us a little about yourself. Are you:

Please tell us a little about yourself. Are you: Male

Female

16. How old are you?

How old are you? Under 18

18-24

25-34

35-44

45-54

55-64

65+

17. If you would like us to email you our analysis of the results of this survey when we complete it, please enter your email address here (we will not share it or use it for any other purpose):

If you would like us to email you our analysis of the results of this survey when we complete it, please enter your email address here (we will not share it or use it for any other purpose):