1. Which Netflix service do you subscribe to?
2. How long have you been a Netflix subscriber?
3. Have you ever dropped the service and then resubscribed?
4. How many DVDs do you rent per month on average (excluding streaming)?
5. Compared to the first half of 2010, has your DVD rental usage changed?
6. Overall, how satisfied are you with Netflix's DVD rental service?
7. How many movies or TV episodes do you stream per month?
8. Compared to the first month that you started using Netflix's streaming service, has your usage changed?
9. Overall, how satisfied are you with Netflix's streaming service?
10. If you are moderately or highly dissatisfied with Netflix's streaming service, please tell us why:
11. Please check which other streaming/downloading (or kiosk) services you've used or subscribe to:
12. For each of the above services you've tried, please tell us about your experience and how it compares to Netflix's? (You are not constrained by the size of the box.)
13. Overall, how highly would you recommend Netflix to a friend, on a scale of 1 to 10 (with 10 being most highly)?
14. Please share with us any additional comments. Thank you! (You are not constrained by the size of the box.)
15. Please tell us a little about yourself. Are you:
16. How old are you?
17. If you would like us to email you our analysis of the results of this survey when we complete it, please enter your email address here (we will not share it or use it for any other purpose):
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