Motor Vehicle Licensing Customer Survey

 

1. Check the nature of the service you were seeking:

Check the nature of the service you were seeking:   Vehicle title transfer Driver's License Renewal/Duplicate Duplicate title DNR transaction MN State Identification Card New Resident vehicle registration Seeking information Adding a lien to a title

Other (please specify)

2. Are the hours of service convenient?

Are the hours of service convenient?   Strongly agree Agree Disagree Strongly disagree

3. Should the Motor Vehicle Licensing Services continue to be provided locally in Bloomington?

Should the Motor Vehicle Licensing Services continue to be provided locally in Bloomington?   Yes. No.

4. Was your wait time reasonable for the service requested?

Was your wait time reasonable for the service requested?   Strongly agree Agree Disagree Strongly disagree

5. The employee who helped me was knowledgable and provided the assistance needed.

The employee who helped me was knowledgable and provided the assistance needed.   Strongly Agree Agree Disagree Strongly disagree

6. The employee was courteous and professional.

The employee was courteous and professional.   Strongly agree Agree Disagree Strongly disagree

7. Overall, are you satisfied with the customer service provided?

Overall, are you satisfied with the customer service provided?   Extremely satisfied Moderately satisfied Slightly satisfied Neither satisfied nor dissatisfied Slightly dissatisfied Moderately dissatisfied Extremely dissatisfied

8. How likely are you to recommend our services to people you know ?

How likely are you to recommend our services to people you know ?   Extremely likely Very likely Moderately likely Slightly likely Not at all likely

9. Do you have any additional comments to give?

Do you have any additional comments to give?