Mainline Services Customer Satisfaction Survey

How Are We Doing?

50%

Thank you for choosing Mainline Services for your cleaning needs. Our number one priority is to exceed your expectations by providing the highest possible level of service. Your opinion is important to us so we can understand how to serve you better. Should our service have fallen short of your expectations, I would appreciate if you could let me know immediately. Thank you for your time.

Sincerely,

Joseph Abballe
General Manager
ja@mainlineservices.com
905.761.9411 ext. 222

*
1. Please rate the following aspects of your Customer Service and/or Sales Representative.

	Excellent	Average	Poor	N/A
Explained the various services Mainline provides	*Please rate the following aspects of your Customer Service and/or Sales Representative. Explained the various services Mainline provides Excellent	Explained the various services Mainline provides Average	Explained the various services Mainline provides Poor	Explained the various services Mainline provides N/A
Was knowledgeable of our cleaning methods and processes	Was knowledgeable of our cleaning methods and processes Excellent	Was knowledgeable of our cleaning methods and processes Average	Was knowledgeable of our cleaning methods and processes Poor	Was knowledgeable of our cleaning methods and processes N/A
Responded promptly to any questions or concerns	Responded promptly to any questions or concerns Excellent	Responded promptly to any questions or concerns Average	Responded promptly to any questions or concerns Poor	Responded promptly to any questions or concerns N/A
Was professional and friendly	Was professional and friendly Excellent	Was professional and friendly Average	Was professional and friendly Poor	Was professional and friendly N/A
Contacted me after the service to ensure my satisfaction	Contacted me after the service to ensure my satisfaction Excellent	Contacted me after the service to ensure my satisfaction Average	Contacted me after the service to ensure my satisfaction Poor	Contacted me after the service to ensure my satisfaction N/A
Provided an informative and beneficial site inspection	Provided an informative and beneficial site inspection Excellent	Provided an informative and beneficial site inspection Average	Provided an informative and beneficial site inspection Poor	Provided an informative and beneficial site inspection N/A
I am happy with the frequency of site inspections	I am happy with the frequency of site inspections Excellent	I am happy with the frequency of site inspections Average	I am happy with the frequency of site inspections Poor	I am happy with the frequency of site inspections N/A

Comments

*
2. Please rate the following aspects of your technician.

	Excellent	Average	Poor	N/A
Was professional, courteous and punctual	*Please rate the following aspects of your technician. Was professional, courteous and punctual Excellent	Was professional, courteous and punctual Average	Was professional, courteous and punctual Poor	Was professional, courteous and punctual N/A
Was groomed and neatly dressed in uniform	Was groomed and neatly dressed in uniform Excellent	Was groomed and neatly dressed in uniform Average	Was groomed and neatly dressed in uniform Poor	Was groomed and neatly dressed in uniform N/A
Was knowledgeable on the service provided	Was knowledgeable on the service provided Excellent	Was knowledgeable on the service provided Average	Was knowledgeable on the service provided Poor	Was knowledgeable on the service provided N/A
Paid attention to the details	Paid attention to the details Excellent	Paid attention to the details Average	Paid attention to the details Poor	Paid attention to the details N/A
Kept a clean and safe work environment	Kept a clean and safe work environment Excellent	Kept a clean and safe work environment Average	Kept a clean and safe work environment Poor	Kept a clean and safe work environment N/A

Comments

*
3. Please evaluate our services.

	Agree	Neutral	Disagree	N/A
The result of the cleaning service exceeded my expectations	*Please evaluate our services. The result of the cleaning service exceeded my expectations Agree	The result of the cleaning service exceeded my expectations Neutral	The result of the cleaning service exceeded my expectations Disagree	The result of the cleaning service exceeded my expectations N/A
Staff commented on the cleanliness of the building after the service	Staff commented on the cleanliness of the building after the service Agree	Staff commented on the cleanliness of the building after the service Neutral	Staff commented on the cleanliness of the building after the service Disagree	Staff commented on the cleanliness of the building after the service N/A
There has been a visible improvement since my Carpet Maintenance Program implemented	There has been a visible improvement since my Carpet Maintenance Program implemented Agree	There has been a visible improvement since my Carpet Maintenance Program implemented Neutral	There has been a visible improvement since my Carpet Maintenance Program implemented Disagree	There has been a visible improvement since my Carpet Maintenance Program implemented N/A

*
4. Please rate the level of importance for the following aspects to your company.

	Very Important	Important	Irrelevant
IICRC Certified Technicians	*Please rate the level of importance for the following aspects to your company. IICRC Certified Technicians Very Important	IICRC Certified Technicians Important	IICRC Certified Technicians Irrelevant
ISO 9001 Quality Systems Management Certification	ISO 9001 Quality Systems Management Certification Very Important	ISO 9001 Quality Systems Management Certification Important	ISO 9001 Quality Systems Management Certification Irrelevant
ISO 14001 Environmental Systems Management Certification	ISO 14001 Environmental Systems Management Certification Very Important	ISO 14001 Environmental Systems Management Certification Important	ISO 14001 Environmental Systems Management Certification Irrelevant
Green Cleaning Detergents and Processes	Green Cleaning Detergents and Processes Very Important	Green Cleaning Detergents and Processes Important	Green Cleaning Detergents and Processes Irrelevant

*
5. Overall, how do you rate your experience working with Mainline Service?

Overall, how do you rate your experience working with Mainline Service? Excellent

Good

Adequate

Poor

Unacceptable

*
6. Please provide any any suggestions regarding how we could improve our level of service.

Please provide any any suggestions regarding how we could improve our level of service.

*
7. Based on our performance, how likely is it that you will


Recommend our services to another company?	Based on our performance, how likely is it that you will Recommend our services to another company?
Use us in the future?	Use us in the future?

8. Would you be willing to type a short reference, recommending Mainline Services?

Would you be willing to type a short reference, recommending Mainline Services?

form {display:none;} #jserror {text-align:center;margin-top:50px;}Javascript is required for this site to function, please enable.

Mainline Services Customer Satisfaction Survey

How Are We Doing?

*1. Please rate the following aspects of your Customer Service and/or Sales Representative.

*2. Please rate the following aspects of your technician.

*3. Please evaluate our services.

*4. Please rate the level of importance for the following aspects to your company.

*5. Overall, how do you rate your experience working with Mainline Service?

*6. Please provide any any suggestions regarding how we could improve our level of service.

*7. Based on our performance, how likely is it that you will