Foreign Agricultural Service (FAS) Stakeholder Survey

Thank you for taking this survey. It should take you 10 - 15 minutes to complete. Your answers will help the USDA Foreign Agricultural Service to create a website that better meets your needs, and the needs of other stakeholders.

Your participation in this survey is completely voluntary and your identity will remain completely anonymous. FAS is not collecting any personally identifiable information via this survey.

1. How many hours a day do you spend on the internet (excluding mobile use)?

How many hours a day do you spend on the internet (excluding mobile use)? Less than 1 hour

1 – 2 hours

3 – 5 hours

More than 5 hours

2. How many hours a day do you spend on the internet on mobile devices?

How many hours a day do you spend on the internet on mobile devices? Less than 1 hour

1 – 2 hours

3 – 5 hours

More than 5 hours

3. What mobile device(s) do you use?

What mobile device(s) do you use? None

iPhone

iPod Touch

Android phone

Blackberry

iPad

Kindle

Other (please specify)

4. How often do you use the following social media channels?

	Daily	Frequently – at least once a week	Sometimes – at least once a month	Rarely – less than once a month	Never
Twitter	*How often do you use the following social media channels? Twitter Daily	Twitter Frequently – at least once a week	Twitter Sometimes – at least once a month	Twitter Rarely – less than once a month	Twitter Never
Facebook	Facebook Daily	Facebook Frequently – at least once a week	Facebook Sometimes – at least once a month	Facebook Rarely – less than once a month	Facebook Never
Google Reader	Google Reader Daily	Google Reader Frequently – at least once a week	Google Reader Sometimes – at least once a month	Google Reader Rarely – less than once a month	Google Reader Never
Google Plus	Google Plus Daily	Google Plus Frequently – at least once a week	Google Plus Sometimes – at least once a month	Google Plus Rarely – less than once a month	Google Plus Never
Flickr	Flickr Daily	Flickr Frequently – at least once a week	Flickr Sometimes – at least once a month	Flickr Rarely – less than once a month	Flickr Never
YouTube	YouTube Daily	YouTube Frequently – at least once a week	YouTube Sometimes – at least once a month	YouTube Rarely – less than once a month	YouTube Never

Other (please specify)

5. Are you aware that FAS and USDA have a presence on the following social media platforms?

	Yes, and I follow them	Yes, but I don’t follow them	No, I was not aware
FAS Twitter	*Are you aware that FAS and USDA have a presence on the following social media platforms? FAS Twitter Yes, and I follow them	FAS Twitter Yes, but I don’t follow them	FAS Twitter No, I was not aware
USDA Twitter	USDA Twitter Yes, and I follow them	USDA Twitter Yes, but I don’t follow them	USDA Twitter No, I was not aware
USDA blog	USDA blog Yes, and I follow them	USDA blog Yes, but I don’t follow them	USDA blog No, I was not aware
USDA Facebook	USDA Facebook Yes, and I follow them	USDA Facebook Yes, but I don’t follow them	USDA Facebook No, I was not aware
FAS RSS feeds	FAS RSS feeds Yes, and I follow them	FAS RSS feeds Yes, but I don’t follow them	FAS RSS feeds No, I was not aware

6. What are the top 3 websites you visit most often (spend most time on) for your work?

What are the top 3 websites you visit most often (spend most time on) for your work? Website 1
Website 2
Website 3

7. What other sites or blogs do you visit that have similar information to the FAS website?

What other sites or blogs do you visit that have similar information to the FAS website?

8. How often do you use the FAS website?

How often do you use the FAS website? Daily

Frequently – at least once a week

Sometimes – at least once a month

Rarely – less than once a month

Never

9. What is your main way to get information from FAS?

What is your main way to get information from FAS? Phone

FAS website

In person

10. How often have you gotten information from FAS in the last month?

How often have you gotten information from FAS in the last month? Frequently- more than twice

Sometimes- once or twice

Not at all

Comment:

11. How would you prefer to get information from FAS?

How would you prefer to get information from FAS? From the website

From communicating with an expert

Other (please specify)

12. Have you ever used sections of the FAS website that require a login? If so, which ones?

Have you ever used sections of the FAS website that require a login? If so, which ones?

13. How satisfied are you with the login-only FAS systems you use?

How satisfied are you with the login-only FAS systems you use? 1 = very dissatisfied	2	3	4 = neutral	5	6	7 = very satisfied	N/A
Comment:

14. Have you ever recommended that a colleague or partner use the FAS website?

Have you ever recommended that a colleague or partner use the FAS website? Yes

Comment:

15. What is the most useful part of the FAS website for you?

What is the most useful part of the FAS website for you?

16. How easy or hard is it to use the following parts of the FAS website?

	1 = very hard	2	3 = neutral	4	5 = very easy	N/A
The search function on the FAS website	*How easy or hard is it to use the following parts of the FAS website? The search function on the FAS website 1 = very hard	The search function on the FAS website 2	The search function on the FAS website 3 = neutral	The search function on the FAS website 4	The search function on the FAS website 5 = very easy	The search function on the FAS website N/A
The navigation on the FAS website	The navigation on the FAS website 1 = very hard	The navigation on the FAS website 2	The navigation on the FAS website 3 = neutral	The navigation on the FAS website 4	The navigation on the FAS website 5 = very easy	The navigation on the FAS website N/A
The PS&D database	The PS&D database 1 = very hard	The PS&D database 2	The PS&D database 3 = neutral	The PS&D database 4	The PS&D database 5 = very easy	The PS&D database N/A
The GATS database	The GATS database 1 = very hard	The GATS database 2	The GATS database 3 = neutral	The GATS database 4	The GATS database 5 = very easy	The GATS database N/A
The GAIN database	The GAIN database 1 = very hard	The GAIN database 2	The GAIN database 3 = neutral	The GAIN database 4	The GAIN database 5 = very easy	The GAIN database N/A
The FAS website as a whole	The FAS website as a whole 1 = very hard	The FAS website as a whole 2	The FAS website as a whole 3 = neutral	The FAS website as a whole 4	The FAS website as a whole 5 = very easy	The FAS website as a whole N/A

Comment:

17. How clear and understandable do you find the language on the FAS site?

How clear and understandable do you find the language on the FAS site? 1 = very unclear and/or not understandable	2	3	4 = neutral	5	6	7 = very clear and understandable	N/A
Comment:

18. What is the most frustrating aspect of the FAS website for you?

What is the most frustrating aspect of the FAS website for you?

19. How often do you look for or use the following types of content on the FAS website? If you do not use or have not heard of an item, leave it blank.

	Daily	Frequently - at least once a week	Sometimes – at least once a month	Rarely – less than once a month	Never
Latest News/Homepage	*How often do you look for or use the following types of content on the FAS website? If you do not use or have not heard of an item, leave it blank. Latest News/Homepage Daily	Latest News/Homepage Frequently - at least once a week	Latest News/Homepage Sometimes – at least once a month	Latest News/Homepage Rarely – less than once a month	Latest News/Homepage Never
General Information About FAS	General Information About FAS Daily	General Information About FAS Frequently - at least once a week	General Information About FAS Sometimes – at least once a month	General Information About FAS Rarely – less than once a month	General Information About FAS Never
News Releases	News Releases Daily	News Releases Frequently - at least once a week	News Releases Sometimes – at least once a month	News Releases Rarely – less than once a month	News Releases Never
Commodity Information	Commodity Information Daily	Commodity Information Frequently - at least once a week	Commodity Information Sometimes – at least once a month	Commodity Information Rarely – less than once a month	Commodity Information Never
Country Information	Country Information Daily	Country Information Frequently - at least once a week	Country Information Sometimes – at least once a month	Country Information Rarely – less than once a month	Country Information Never
Trade Data (GATS)	Trade Data (GATS) Daily	Trade Data (GATS) Frequently - at least once a week	Trade Data (GATS) Sometimes – at least once a month	Trade Data (GATS) Rarely – less than once a month	Trade Data (GATS) Never
Production Supply & Demand Data (PS&D)	Production Supply & Demand Data (PS&D) Daily	Production Supply & Demand Data (PS&D) Frequently - at least once a week	Production Supply & Demand Data (PS&D) Sometimes – at least once a month	Production Supply & Demand Data (PS&D) Rarely – less than once a month	Production Supply & Demand Data (PS&D) Never
Production, Markets and Trade Reports	Production, Markets and Trade Reports Daily	Production, Markets and Trade Reports Frequently - at least once a week	Production, Markets and Trade Reports Sometimes – at least once a month	Production, Markets and Trade Reports Rarely – less than once a month	Production, Markets and Trade Reports Never
Export Sales Reports	Export Sales Reports Daily	Export Sales Reports Frequently - at least once a week	Export Sales Reports Sometimes – at least once a month	Export Sales Reports Rarely – less than once a month	Export Sales Reports Never
Reports from FAS Overseas Offices/Attachés (GAIN)	Reports from FAS Overseas Offices/Attachés (GAIN) Daily	Reports from FAS Overseas Offices/Attachés (GAIN) Frequently - at least once a week	Reports from FAS Overseas Offices/Attachés (GAIN) Sometimes – at least once a month	Reports from FAS Overseas Offices/Attachés (GAIN) Rarely – less than once a month	Reports from FAS Overseas Offices/Attachés (GAIN) Never
Export Financing and Credit Programs	Export Financing and Credit Programs Daily	Export Financing and Credit Programs Frequently - at least once a week	Export Financing and Credit Programs Sometimes – at least once a month	Export Financing and Credit Programs Rarely – less than once a month	Export Financing and Credit Programs Never
Market Development Programs	Market Development Programs Daily	Market Development Programs Frequently - at least once a week	Market Development Programs Sometimes – at least once a month	Market Development Programs Rarely – less than once a month	Market Development Programs Never
Basics of Exporting	Basics of Exporting Daily	Basics of Exporting Frequently - at least once a week	Basics of Exporting Sometimes – at least once a month	Basics of Exporting Rarely – less than once a month	Basics of Exporting Never
Feature Stories on FAS Activities/Successes	Feature Stories on FAS Activities/Successes Daily	Feature Stories on FAS Activities/Successes Frequently - at least once a week	Feature Stories on FAS Activities/Successes Sometimes – at least once a month	Feature Stories on FAS Activities/Successes Rarely – less than once a month	Feature Stories on FAS Activities/Successes Never
International Development/Food Aid	International Development/Food Aid Daily	International Development/Food Aid Frequently - at least once a week	International Development/Food Aid Sometimes – at least once a month	International Development/Food Aid Rarely – less than once a month	International Development/Food Aid Never
Trade and Scientific Exchange Programs (e.g., Borlaug, Cochran)	Trade and Scientific Exchange Programs (e.g., Borlaug, Cochran) Daily	Trade and Scientific Exchange Programs (e.g., Borlaug, Cochran) Frequently - at least once a week	Trade and Scientific Exchange Programs (e.g., Borlaug, Cochran) Sometimes – at least once a month	Trade and Scientific Exchange Programs (e.g., Borlaug, Cochran) Rarely – less than once a month	Trade and Scientific Exchange Programs (e.g., Borlaug, Cochran) Never
Careers with FAS	Careers with FAS Daily	Careers with FAS Frequently - at least once a week	Careers with FAS Sometimes – at least once a month	Careers with FAS Rarely – less than once a month	Careers with FAS Never
Trade Negotiations and Agreements	Trade Negotiations and Agreements Daily	Trade Negotiations and Agreements Frequently - at least once a week	Trade Negotiations and Agreements Sometimes – at least once a month	Trade Negotiations and Agreements Rarely – less than once a month	Trade Negotiations and Agreements Never
Global Crop and Weather Information	Global Crop and Weather Information Daily	Global Crop and Weather Information Frequently - at least once a week	Global Crop and Weather Information Sometimes – at least once a month	Global Crop and Weather Information Rarely – less than once a month	Global Crop and Weather Information Never
Trade Missions and Trade Shows	Trade Missions and Trade Shows Daily	Trade Missions and Trade Shows Frequently - at least once a week	Trade Missions and Trade Shows Sometimes – at least once a month	Trade Missions and Trade Shows Rarely – less than once a month	Trade Missions and Trade Shows Never
Information on Buying U.S. Agricultural Products	Information on Buying U.S. Agricultural Products Daily	Information on Buying U.S. Agricultural Products Frequently - at least once a week	Information on Buying U.S. Agricultural Products Sometimes – at least once a month	Information on Buying U.S. Agricultural Products Rarely – less than once a month	Information on Buying U.S. Agricultural Products Never
Applying for FAS Programs	Applying for FAS Programs Daily	Applying for FAS Programs Frequently - at least once a week	Applying for FAS Programs Sometimes – at least once a month	Applying for FAS Programs Rarely – less than once a month	Applying for FAS Programs Never
Information on FAS Partner/Cooperator Groups	Information on FAS Partner/Cooperator Groups Daily	Information on FAS Partner/Cooperator Groups Frequently - at least once a week	Information on FAS Partner/Cooperator Groups Sometimes – at least once a month	Information on FAS Partner/Cooperator Groups Rarely – less than once a month	Information on FAS Partner/Cooperator Groups Never
Links to FAS Overseas Offices	Links to FAS Overseas Offices Daily	Links to FAS Overseas Offices Frequently - at least once a week	Links to FAS Overseas Offices Sometimes – at least once a month	Links to FAS Overseas Offices Rarely – less than once a month	Links to FAS Overseas Offices Never
Contact Information for FAS Staff	Contact Information for FAS Staff Daily	Contact Information for FAS Staff Frequently - at least once a week	Contact Information for FAS Staff Sometimes – at least once a month	Contact Information for FAS Staff Rarely – less than once a month	Contact Information for FAS Staff Never

Other (please specify)

20. How would you rate the following aspects of the FAS website?

	1 = very bad	2	3 = neutral	4	5 = very good	N/A
Thoroughness of information disclosure	*How would you rate the following aspects of the FAS website? Thoroughness of information disclosure 1 = very bad	Thoroughness of information disclosure 2	Thoroughness of information disclosure 3 = neutral	Thoroughness of information disclosure 4	Thoroughness of information disclosure 5 = very good	Thoroughness of information disclosure N/A
Speed with which information is made accessible	Speed with which information is made accessible 1 = very bad	Speed with which information is made accessible 2	Speed with which information is made accessible 3 = neutral	Speed with which information is made accessible 4	Speed with which information is made accessible 5 = very good	Speed with which information is made accessible N/A
Ease of accessing information	Ease of accessing information 1 = very bad	Ease of accessing information 2	Ease of accessing information 3 = neutral	Ease of accessing information 4	Ease of accessing information 5 = very good	Ease of accessing information N/A

Comment:

21. How would you describe your company or organization?
Select all that apply.

How would you describe your company or organization? Select all that apply. Academic Institution

Commodity trading company

Consulting firm - consultant to exporting companies

Experienced US exporter

FAS cooperator organization

Financial institution

Foreign government

GSM program participant

Industry analysis company

Media

NGO/PVO

Non-US company

Other US government agency – non-USDA

Small Business (Under $25 million in sales)

US company new to exporting

US Congress

US farm organization

USDA - FAS

USDA - non-FAS

Other (please specify)

22. Please provide us with any other feedback about how the FAS website could be improved for your use.

Please provide us with any other feedback about how the FAS website could be improved for your use.

23. Any other comments or questions?

Any other comments or questions?

Thank you for your participation in this online survey. It is very important to FAS to hear the voices of their stakeholders and constituents, and your feedback is much appreciated. If you have any questions about this survey, how your responses will be used, or the project, please contact the FAS Public Affairs Office at LPA@fas.usda.gov or 202.720.7115.

Foreign Agricultural Service (FAS) Stakeholder Survey

1. How many hours a day do you spend on the internet (excluding mobile use)?

2. How many hours a day do you spend on the internet on mobile devices?

3. What mobile device(s) do you use?

4. How often do you use the following social media channels?

5. Are you aware that FAS and USDA have a presence on the following social media platforms?

6. What are the top 3 websites you visit most often (spend most time on) for your work?

7. What other sites or blogs do you visit that have similar information to the FAS website?

8. How often do you use the FAS website?

9. What is your main way to get information from FAS?

10. How often have you gotten information from FAS in the last month?

11. How would you prefer to get information from FAS?

12. Have you ever used sections of the FAS website that require a login? If so, which ones?

13. How satisfied are you with the login-only FAS systems you use?

14. Have you ever recommended that a colleague or partner use the FAS website?

15. What is the most useful part of the FAS website for you?

16. How easy or hard is it to use the following parts of the FAS website?

17. How clear and understandable do you find the language on the FAS site?

18. What is the most frustrating aspect of the FAS website for you?

19. How often do you look for or use the following types of content on the FAS website? If you do not use or have not heard of an item, leave it blank.

20. How would you rate the following aspects of the FAS website?

21. How would you describe your company or organization?Select all that apply.

22. Please provide us with any other feedback about how the FAS website could be improved for your use.

23. Any other comments or questions?

21. How would you describe your company or organization?
Select all that apply.