SECO Website Survey - End-Customer 2012 EMEA

General Questions

33% of survey complete.

Thank you for taking the time to answer the following questions about SECO. There are no "right" answers; we're just looking for honest opinions. This will help us to improve what we do and how we do it.

As a token of our appreciation you will be entered in a drawing to win a #90550-S Short Tri-Max Tripod or a #5128-20 Metric Carbon Fiber Snap-Lock Rover Rod. The winner will be chosen at random on Sept 14, 2012.

The following section deals with general questions about SECO.

Question Title

* 1. How often do you use SECO products?

Frequently

Occasionally

I use whatever equipment is provided by my employer

Not very often

Never

Question Title

* 2. How would you generally rate the quality of accessory products by brand? (Accessory examples: tripods, poles, brackets, adapters, bucket bags, etc.)

	Excellent	Very good	Good (above average)	Average	Fair (below average)	Poor	Terrible	Not applicable (never used or have no knowledge of this brand.)
Crain	Crain Excellent	Crain Very good	Crain Good (above average)	Crain Average	Crain Fair (below average)	Crain Poor	Crain Terrible	Crain Not applicable (never used or have no knowledge of this brand.)
CST	CST Excellent	CST Very good	CST Good (above average)	CST Average	CST Fair (below average)	CST Poor	CST Terrible	CST Not applicable (never used or have no knowledge of this brand.)
Dutch Hill	Dutch Hill Excellent	Dutch Hill Very good	Dutch Hill Good (above average)	Dutch Hill Average	Dutch Hill Fair (below average)	Dutch Hill Poor	Dutch Hill Terrible	Dutch Hill Not applicable (never used or have no knowledge of this brand.)
Leica	Leica Excellent	Leica Very good	Leica Good (above average)	Leica Average	Leica Fair (below average)	Leica Poor	Leica Terrible	Leica Not applicable (never used or have no knowledge of this brand.)
NEDO	NEDO Excellent	NEDO Very good	NEDO Good (above average)	NEDO Average	NEDO Fair (below average)	NEDO Poor	NEDO Terrible	NEDO Not applicable (never used or have no knowledge of this brand.)
Nestle	Nestle Excellent	Nestle Very good	Nestle Good (above average)	Nestle Average	Nestle Fair (below average)	Nestle Poor	Nestle Terrible	Nestle Not applicable (never used or have no knowledge of this brand.)
Omni	Omni Excellent	Omni Very good	Omni Good (above average)	Omni Average	Omni Fair (below average)	Omni Poor	Omni Terrible	Omni Not applicable (never used or have no knowledge of this brand.)
SECO	SECO Excellent	SECO Very good	SECO Good (above average)	SECO Average	SECO Fair (below average)	SECO Poor	SECO Terrible	SECO Not applicable (never used or have no knowledge of this brand.)
Sokkia	Sokkia Excellent	Sokkia Very good	Sokkia Good (above average)	Sokkia Average	Sokkia Fair (below average)	Sokkia Poor	Sokkia Terrible	Sokkia Not applicable (never used or have no knowledge of this brand.)
South	South Excellent	South Very good	South Good (above average)	South Average	South Fair (below average)	South Poor	South Terrible	South Not applicable (never used or have no knowledge of this brand.)
Spectra Precision	Spectra Precision Excellent	Spectra Precision Very good	Spectra Precision Good (above average)	Spectra Precision Average	Spectra Precision Fair (below average)	Spectra Precision Poor	Spectra Precision Terrible	Spectra Precision Not applicable (never used or have no knowledge of this brand.)
Topcon	Topcon Excellent	Topcon Very good	Topcon Good (above average)	Topcon Average	Topcon Fair (below average)	Topcon Poor	Topcon Terrible	Topcon Not applicable (never used or have no knowledge of this brand.)
Trimble	Trimble Excellent	Trimble Very good	Trimble Good (above average)	Trimble Average	Trimble Fair (below average)	Trimble Poor	Trimble Terrible	Trimble Not applicable (never used or have no knowledge of this brand.)

Question Title

* 3. If you like SECO products, tell us why. (Multiple choices are OK.)

Product quality

Product range / choice of products

Competitive pricing

Doesn’t apply. I don't like SECO products or I don't use SECO products

Comments (optional)

Question Title

* 4. If you dislike SECO products, tell us why. (Multiple choices are OK.)

Product quality

Product range / choice of products

Pricing not competitive

Doesn’t apply. I like SECO products or I don't use SECO products.

Comments (optional)

Question Title

* 5. Compared with other product brands you use, how would you score SECO in general?

Excellent. Love the products.

OK the majority of the time. I have very few problems with SECO products.

Average. No better or worse than any of my other equipment.

Not very good. I tend to have issues with SECO products.

Terrible. I’m not sure why I’m still a SECO customer.

Doesn’t apply. I don't use SECO products.

Comments (optional)

Question Title

* 6. How do you learn about new positioning or construction products? (Multiple choices are OK.)

Visiting my local retailer

E-mail from retailers or manufacturers

Retailer(s) web site

Manufacturers web site

Trade journal(s)

Trade shows / conventions

Catalogs or mailers

Word of mouth

When my employer purchases new equipment

Other (please specify)

Question Title

* 1. How often do you use SECO products?

Question Title

* 2. How would you generally rate the quality of accessory products by brand? (Accessory examples: tripods, poles, brackets, adapters, bucket bags, etc.)

Question Title

* 3. If you like SECO products, tell us why. (Multiple choices are OK.)

Question Title

* 4. If you dislike SECO products, tell us why. (Multiple choices are OK.)

Question Title

* 5. Compared with other product brands you use, how would you score SECO in general?

Question Title

* 6. How do you learn about new positioning or construction products? (Multiple choices are OK.)

Question Title

* 7. In your opinion, what can SECO improve on? (Let it fly, your comments are helpful.)