Key Trends in Software Licensing and Pricing - 2011 Enterprise

Question Title

1. Where is your company or division headquartered?

North America (United States, Canada, Mexico)

Europe

Asia Pacific Region

South America/Central America

Africa

Middle East

Question Title

2. Which of the following best describes your organization’s vertical market ?

Automotive

Aerospace/Defense

Consumer Goods

Government/Public Sector

Education

Financial Services

Healthcare

Oil/Gas/Utility

Technology

Manufacturing

Business/IT Consulting Services

Other (please specify)

Question Title

3. Which of the following best represents your annual company revenues?

Less than $100 million

$101 - $999 million

$1 billion - $3 billion

> $3 billion

Do not know

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4. How do you primarily perform tracking, management and reporting of your software licensing/usage today?

Automated (commercial) software, which is part of our asset management system

Use software provided by the vendor

Automated (homegrown) software, our own system used only for license management

Manual methods, including the use of spreadsheets

Do not currently track

Other (please specify)

Question Title

5. If you are currently managing your software licensing/usage, what is the most important reason for doing so?

Reduce software costs/minimize shelfware spending

Ensure compliance with vendor agreements (and reduce cost and risk of an audit)

Prevent downtime due to denials in the middle of critical projects (concurrent licenses)

Do not manage software licensing/usage

Other (please specify)

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6. If you are currently managing your software licensing/usage, how satisfied are you with the current method?

Very dissatisfied

Dissatisfied

Satisfied

Very satisfied

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7. Compared to your other objectives, how important is managing software licensing/usage?

Very unimportant

Unimportant

Neutral

Important

Very important

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8. What is the software pricing model you prefer for enterprise class applications?

Processor

Processor core

Seat (per machine/per server)

Seat (named user)

Concurrent user (floating/network)

Usage metric (number of uses, time used, number of transactions)

Financial metric (revenue, cost, royalty)

Other (please specify)

Question Title

9. If a software vendor gave you a choice, which of the following means of software license enforcement would you prefer most?

Product activation (software activated over the internet by vendor key)

Network licensing (software activated by internally shared license)

Trust-based licensing with manual vendor compliance audit

Vendor-supplied automated monitoring mechanism with annual true-up

Serial numbers checked locally

Dongle/USB

Other (please specify)

Question Title

10. How would you rate your price-to-value satisfaction of the following types of software? (Please rate all that apply)

	Highly satisfied	Satisfied	Neutral	Unsatisfied	Highly unsatisfied	N/A
Database	Database Highly satisfied	Database Satisfied	Database Neutral	Database Unsatisfied	Database Highly unsatisfied	Database N/A
Middleware	Middleware Highly satisfied	Middleware Satisfied	Middleware Neutral	Middleware Unsatisfied	Middleware Highly unsatisfied	Middleware N/A
ERP	ERP Highly satisfied	ERP Satisfied	ERP Neutral	ERP Unsatisfied	ERP Highly unsatisfied	ERP N/A
CRM	CRM Highly satisfied	CRM Satisfied	CRM Neutral	CRM Unsatisfied	CRM Highly unsatisfied	CRM N/A
Engineering/Technical Applications	Engineering/Technical Applications Highly satisfied	Engineering/Technical Applications Satisfied	Engineering/Technical Applications Neutral	Engineering/Technical Applications Unsatisfied	Engineering/Technical Applications Highly unsatisfied	Engineering/Technical Applications N/A
Desktop Applications	Desktop Applications Highly satisfied	Desktop Applications Satisfied	Desktop Applications Neutral	Desktop Applications Unsatisfied	Desktop Applications Highly unsatisfied	Desktop Applications N/A

Additional Comments

Question Title

11. What percentage of software license spend within your organization do you estimate is associated with applications that are overused and therefore out of compliance?

1-10%

11-20%

21-30%

31-40%

41-50%

> 50%

Do not know

Question Title

12. What percentage of software license spend within your organization do you estimate is associated with applications that are underused (shelfware) and therefore over-licensed?

1-10%

11-20%

21-30%

31-40%

41-50%

> 50%

Do not know

Question Title

13. For which types of software is it difficult to track usage and maintain license compliance?

	No difficulty	Difficult	Very difficult	N/A
Database	Database No difficulty	Database Difficult	Database Very difficult	Database N/A
Middleware	Middleware No difficulty	Middleware Difficult	Middleware Very difficult	Middleware N/A
ERP	ERP No difficulty	ERP Difficult	ERP Very difficult	ERP N/A
CRM	CRM No difficulty	CRM Difficult	CRM Very difficult	CRM N/A
Engineering/Technical Applications	Engineering/Technical Applications No difficulty	Engineering/Technical Applications Difficult	Engineering/Technical Applications Very difficult	Engineering/Technical Applications N/A
Desktop Applications	Desktop Applications No difficulty	Desktop Applications Difficult	Desktop Applications Very difficult	Desktop Applications N/A
Other Server-Based Software	Other Server-Based Software No difficulty	Other Server-Based Software Difficult	Other Server-Based Software Very difficult	Other Server-Based Software N/A

Additional Comments

Question Title

14. If you checked "difficult" or "very difficult" to any software type in Question 13, what is the primary reason why?

Licensing policy is too complex

IT environment is too complex

IT management is too decentralized

No automated tracking mechanisms in place

Other (please specify)

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15. Looking forward two years, do you expect your software budgets to...

Decrease

Stay the same

Increase

Do not know

If increase or decrease, indicate primary reason why

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16. What percentage of your total software budget is assigned to new software licenses?

1-10%

11-20%

21-30%

31-40%

41-50%

51-60%

61-70%

> 70%

Do not know

Question Title

17. What virtualization technologies has your organization adopted?

	< 20%	20-40%	40-60%	60-80%	> 80%
Server virtualization (% of servers)	Server virtualization (% of servers) < 20%	Server virtualization (% of servers) 20-40%	Server virtualization (% of servers) 40-60%	Server virtualization (% of servers) 60-80%	Server virtualization (% of servers) > 80%
Desktop virtualization (% of desktops)	Desktop virtualization (% of desktops) < 20%	Desktop virtualization (% of desktops) 20-40%	Desktop virtualization (% of desktops) 40-60%	Desktop virtualization (% of desktops) 60-80%	Desktop virtualization (% of desktops) > 80%
Application virtualization (% of desktop apps)	Application virtualization (% of desktop apps) < 20%	Application virtualization (% of desktop apps) 20-40%	Application virtualization (% of desktop apps) 40-60%	Application virtualization (% of desktop apps) 60-80%	Application virtualization (% of desktop apps) > 80%
Hard partitioning (% of physical servers)	Hard partitioning (% of physical servers) < 20%	Hard partitioning (% of physical servers) 20-40%	Hard partitioning (% of physical servers) 40-60%	Hard partitioning (% of physical servers) 60-80%	Hard partitioning (% of physical servers) > 80%

Question Title

18. How do you manage software licenses in your virtual environments?

Automated commercial license management software

Software provided by the (virtualization) vendor

Automated homegrown software

Manual methods, including spreadsheets

We don’t manage software licenses in our virtual environments

Other (please specify)

Question Title

19. Do you take into account license entitlements (e.g., software product use rights such as upgrade rights, downgrade rights, etc.), which are part of all software license agreements, in your analysis when reconciling your organization’s software license position?

Yes, for all vendors

Yes, for key high-value vendors

Question Title

20. How often have you been audited (or had a license review) by your vendor(s) within the last year?

More than 3 times in the past year

3 times

2 times

1 time

We have not been audited or had a license review within the past year

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21. If you have been audited within the last year, which vendors have audited you? (Please check all that apply)

Adobe

IBM

Microsoft

Oracle

SAP

Symantec

Other (please specify)

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22. What is the average true-up cost per audit for your organization?

More than $1 million

$300,000 to $1 million

$100,000 to $300,000

< $100,000

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23. What was your total software audit true-up cost within the last year for your organization?

More than $1 million

$300,000 to $1 million

$100,000 to $300,000

< $100,000

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24. How many desktops do you have in your organization?

< 1,000

1,001 – 2,500

2,501 – 5,000

5,001 – 10,000

> 10,000

Do not know

Question Title

25. Where do you turn for news and information regarding license management issues? (Click all that apply)

Colleagues/Peers

A trusted application software vendor

A hardware vendor partner

A trusted systems integrator or consultant

Internet web

Associations

Technology trade magazines

Business magazines

Analysts

Webinars by analysts

White papers authored by 3rd parties

Webinars by 3rd parties

Other (please specify)

Question Title

26. As a thank you for your contribution to our survey, participants* will be entered in a drawing to win a free Apple iPad 2.

*In order to be entered into the drawing, you must provide name, address, phone number and email.

Name:

Company:

Title:

Address:

City/Town:

State:

ZIP/Postal Code:

Country:

Email Address:

Phone Number:

The information provided within is confidential and any names or companies will not be identified in the results.

Question Title

* 1. Where is your company or division headquartered?

Question Title

* 2. Which of the following best describes your organization’s vertical market ?

Question Title

* 3. Which of the following best represents your annual company revenues?

Question Title

* 4. How do you primarily perform tracking, management and reporting of your software licensing/usage today?

Question Title

* 5. If you are currently managing your software licensing/usage, what is the most important reason for doing so?

Question Title

* 6. If you are currently managing your software licensing/usage, how satisfied are you with the current method?

Question Title

* 7. Compared to your other objectives, how important is managing software licensing/usage?

Question Title

* 8. What is the software pricing model you prefer for enterprise class applications?

Question Title

* 9. If a software vendor gave you a choice, which of the following means of software license enforcement would you prefer most?

Question Title

* 10. How would you rate your price-to-value satisfaction of the following types of software? (Please rate all that apply)

Question Title

* 11. What percentage of software license spend within your organization do you estimate is associated with applications that are overused and therefore out of compliance?

Question Title

* 12. What percentage of software license spend within your organization do you estimate is associated with applications that are underused (shelfware) and therefore over-licensed?

Question Title

* 13. For which types of software is it difficult to track usage and maintain license compliance?

Question Title

* 14. If you checked "difficult" or "very difficult" to any software type in Question 13, what is the primary reason why?

Question Title

* 15. Looking forward two years, do you expect your software budgets to...

Question Title

* 16. What percentage of your total software budget is assigned to new software licenses?

Question Title

* 17. What virtualization technologies has your organization adopted?

Question Title

* 18. How do you manage software licenses in your virtual environments?

Question Title

* 19. Do you take into account license entitlements (e.g., software product use rights such as upgrade rights, downgrade rights, etc.), which are part of all software license agreements, in your analysis when reconciling your organization’s software license position?

Question Title

* 20. How often have you been audited (or had a license review) by your vendor(s) within the last year?

Question Title

* 21. If you have been audited within the last year, which vendors have audited you? (Please check all that apply)

Question Title

* 22. What is the average true-up cost per audit for your organization?

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* 23. What was your total software audit true-up cost within the last year for your organization?

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* 24. How many desktops do you have in your organization?

Question Title

* 25. Where do you turn for news and information regarding license management issues? (Click all that apply)

Question Title

* 26. As a thank you for your contribution to our survey, participants* will be entered in a drawing to win a free Apple iPad 2.*In order to be entered into the drawing, you must provide name, address, phone number and email.

1. Where is your company or division headquartered?

2. Which of the following best describes your organization’s vertical market ?

3. Which of the following best represents your annual company revenues?

4. How do you primarily perform tracking, management and reporting of your software licensing/usage today?

5. If you are currently managing your software licensing/usage, what is the most important reason for doing so?

6. If you are currently managing your software licensing/usage, how satisfied are you with the current method?

7. Compared to your other objectives, how important is managing software licensing/usage?

8. What is the software pricing model you prefer for enterprise class applications?

9. If a software vendor gave you a choice, which of the following means of software license enforcement would you prefer most?

10. How would you rate your price-to-value satisfaction of the following types of software? (Please rate all that apply)

11. What percentage of software license spend within your organization do you estimate is associated with applications that are overused and therefore out of compliance?

12. What percentage of software license spend within your organization do you estimate is associated with applications that are underused (shelfware) and therefore over-licensed?

13. For which types of software is it difficult to track usage and maintain license compliance?

14. If you checked "difficult" or "very difficult" to any software type in Question 13, what is the primary reason why?

15. Looking forward two years, do you expect your software budgets to...

16. What percentage of your total software budget is assigned to new software licenses?

17. What virtualization technologies has your organization adopted?

18. How do you manage software licenses in your virtual environments?

19. Do you take into account license entitlements (e.g., software product use rights such as upgrade rights, downgrade rights, etc.), which are part of all software license agreements, in your analysis when reconciling your organization’s software license position?

20. How often have you been audited (or had a license review) by your vendor(s) within the last year?

21. If you have been audited within the last year, which vendors have audited you? (Please check all that apply)

22. What is the average true-up cost per audit for your organization?

23. What was your total software audit true-up cost within the last year for your organization?

24. How many desktops do you have in your organization?

25. Where do you turn for news and information regarding license management issues? (Click all that apply)

26. As a thank you for your contribution to our survey, participants* will be entered in a drawing to win a free Apple iPad 2.

*In order to be entered into the drawing, you must provide name, address, phone number and email.