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Key Trends in Software Licensing and Pricing - 2011 Enterprise
1
. Where is your company or division headquartered?
Where is your company or division headquartered?
North America (United States, Canada, Mexico)
Europe
Asia Pacific Region
South America/Central America
Africa
Middle East
2
. Which of the following best describes your organization’s vertical market ?
Which of the following best describes your organization’s vertical market ?
Automotive
Aerospace/Defense
Consumer Goods
Government/Public Sector
Education
Financial Services
Healthcare
Oil/Gas/Utility
Technology
Manufacturing
Business/IT Consulting Services
Other (please specify)
3
. Which of the following best represents your annual company revenues?
Which of the following best represents your annual company revenues?
Less than $100 million
$101 - $999 million
$1 billion - $3 billion
> $3 billion
Do not know
4
. How do you primarily perform tracking, management and reporting of your software licensing/usage today?
How do you primarily perform tracking, management and reporting of your software licensing/usage today?
Automated (commercial) software, which is part of our asset management system
Use software provided by the vendor
Automated (homegrown) software, our own system used only for license management
Manual methods, including the use of spreadsheets
Do not currently track
Other (please specify)
5
. If you are currently managing your software licensing/usage, what is the most important reason for doing so?
If you are currently managing your software licensing/usage, what is the most important reason for doing so?
Reduce software costs/minimize shelfware spending
Ensure compliance with vendor agreements (and reduce cost and risk of an audit)
Prevent downtime due to denials in the middle of critical projects (concurrent licenses)
Do not manage software licensing/usage
Other (please specify)
6
. If you are currently managing your software licensing/usage, how satisfied are you with the current method?
If you are currently managing your software licensing/usage, how satisfied are you with the current method?
Very dissatisfied
Dissatisfied
Satisfied
Very satisfied
7
. Compared to your other objectives, how important is managing software licensing/usage?
Compared to your other objectives, how important is managing software licensing/usage?
Very unimportant
Unimportant
Neutral
Important
Very important
8
. What is the software pricing model you prefer for enterprise class applications?
What is the software pricing model you prefer for enterprise class applications?
Processor
Processor core
Seat (per machine/per server)
Seat (named user)
Concurrent user (floating/network)
Usage metric (number of uses, time used, number of transactions)
Financial metric (revenue, cost, royalty)
Other (please specify)
9
. If a software vendor gave you a choice, which of the following means of software license enforcement would you prefer most?
If a software vendor gave you a choice, which of the following means of software license enforcement would you prefer most?
Product activation (software activated over the internet by vendor key)
Network licensing (software activated by internally shared license)
Trust-based licensing with manual vendor compliance audit
Vendor-supplied automated monitoring mechanism with annual true-up
Serial numbers checked locally
Dongle/USB
Other (please specify)
10
. How would you rate your price-to-value satisfaction of the following types of software? (Please rate all that apply)
Highly satisfied
Satisfied
Neutral
Unsatisfied
Highly unsatisfied
N/A
Database
*
How would you rate your price-to-value satisfaction of the following types of software? (Please rate all that apply) Database Highly satisfied
Database Satisfied
Database Neutral
Database Unsatisfied
Database Highly unsatisfied
Database N/A
Middleware
Middleware Highly satisfied
Middleware Satisfied
Middleware Neutral
Middleware Unsatisfied
Middleware Highly unsatisfied
Middleware N/A
ERP
ERP Highly satisfied
ERP Satisfied
ERP Neutral
ERP Unsatisfied
ERP Highly unsatisfied
ERP N/A
CRM
CRM Highly satisfied
CRM Satisfied
CRM Neutral
CRM Unsatisfied
CRM Highly unsatisfied
CRM N/A
Engineering/Technical Applications
Engineering/Technical Applications Highly satisfied
Engineering/Technical Applications Satisfied
Engineering/Technical Applications Neutral
Engineering/Technical Applications Unsatisfied
Engineering/Technical Applications Highly unsatisfied
Engineering/Technical Applications N/A
Desktop Applications
Desktop Applications Highly satisfied
Desktop Applications Satisfied
Desktop Applications Neutral
Desktop Applications Unsatisfied
Desktop Applications Highly unsatisfied
Desktop Applications N/A
Additional Comments
11
. What percentage of software license spend within your organization do you estimate is associated with applications that are overused and therefore out of compliance?
What percentage of software license spend within your organization do you estimate is associated with applications that are overused and therefore out of compliance?
0%
1-10%
11-20%
21-30%
31-40%
41-50%
> 50%
Do not know
12
. What percentage of software license spend within your organization do you estimate is associated with applications that are underused (shelfware) and therefore over-licensed?
What percentage of software license spend within your organization do you estimate is associated with applications that are underused (shelfware) and therefore over-licensed?
0%
1-10%
11-20%
21-30%
31-40%
41-50%
> 50%
Do not know
13
. For which types of software is it difficult to track usage and maintain license compliance?
No difficulty
Difficult
Very difficult
N/A
Database
*
For which types of software is it difficult to track usage and maintain license compliance? Database No difficulty
Database Difficult
Database Very difficult
Database N/A
Middleware
Middleware No difficulty
Middleware Difficult
Middleware Very difficult
Middleware N/A
ERP
ERP No difficulty
ERP Difficult
ERP Very difficult
ERP N/A
CRM
CRM No difficulty
CRM Difficult
CRM Very difficult
CRM N/A
Engineering/Technical Applications
Engineering/Technical Applications No difficulty
Engineering/Technical Applications Difficult
Engineering/Technical Applications Very difficult
Engineering/Technical Applications N/A
Desktop Applications
Desktop Applications No difficulty
Desktop Applications Difficult
Desktop Applications Very difficult
Desktop Applications N/A
Other Server-Based Software
Other Server-Based Software No difficulty
Other Server-Based Software Difficult
Other Server-Based Software Very difficult
Other Server-Based Software N/A
Additional Comments
14
. If you checked "difficult" or "very difficult" to any software type in Question 13, what is the primary reason why?
If you checked "difficult" or "very difficult" to any software type in Question 13, what is the primary reason why?
Licensing policy is too complex
IT environment is too complex
IT management is too decentralized
No automated tracking mechanisms in place
Other (please specify)
15
. Looking forward two years, do you expect your software budgets to...
Looking forward two years, do you expect your software budgets to...
Decrease
Stay the same
Increase
Do not know
If increase or decrease, indicate primary reason why
16
. What percentage of your total software budget is assigned to new software licenses?
What percentage of your total software budget is assigned to new software licenses?
0%
1-10%
11-20%
21-30%
31-40%
41-50%
51-60%
61-70%
> 70%
Do not know
17
. What virtualization technologies has your organization adopted?
< 20%
20-40%
40-60%
60-80%
> 80%
Server virtualization (% of servers)
*
What virtualization technologies has your organization adopted? Server virtualization (% of servers) < 20%
Server virtualization (% of servers) 20-40%
Server virtualization (% of servers) 40-60%
Server virtualization (% of servers) 60-80%
Server virtualization (% of servers) > 80%
Desktop virtualization (% of desktops)
Desktop virtualization (% of desktops) < 20%
Desktop virtualization (% of desktops) 20-40%
Desktop virtualization (% of desktops) 40-60%
Desktop virtualization (% of desktops) 60-80%
Desktop virtualization (% of desktops) > 80%
Application virtualization (% of desktop apps)
Application virtualization (% of desktop apps) < 20%
Application virtualization (% of desktop apps) 20-40%
Application virtualization (% of desktop apps) 40-60%
Application virtualization (% of desktop apps) 60-80%
Application virtualization (% of desktop apps) > 80%
Hard partitioning (% of physical servers)
Hard partitioning (% of physical servers) < 20%
Hard partitioning (% of physical servers) 20-40%
Hard partitioning (% of physical servers) 40-60%
Hard partitioning (% of physical servers) 60-80%
Hard partitioning (% of physical servers) > 80%
18
. How do you manage software licenses in your virtual environments?
How do you manage software licenses in your virtual environments?
Automated commercial license management software
Software provided by the (virtualization) vendor
Automated homegrown software
Manual methods, including spreadsheets
We don’t manage software licenses in our virtual environments
Other (please specify)
19
. Do you take into account license entitlements (e.g., software product use rights such as upgrade rights, downgrade rights, etc.), which are part of all software license agreements, in your analysis when reconciling your organization’s software license position?
Do you take into account license entitlements (e.g., software product use rights such as upgrade rights, downgrade rights, etc.), which are part of all software license agreements, in your analysis when reconciling your organization’s software license position?
Yes, for all vendors
Yes, for key high-value vendors
No
20
. How often have you been audited (or had a license review) by your vendor(s) within the last year?
How often have you been audited (or had a license review) by your vendor(s) within the last year?
More than 3 times in the past year
3 times
2 times
1 time
We have not been audited or had a license review within the past year
21
. If you have been audited within the last year, which vendors have audited you? (Please check all that apply)
If you have been audited within the last year, which vendors have audited you? (Please check all that apply)
Adobe
IBM
Microsoft
Oracle
SAP
Symantec
Other (please specify)
22
. What is the average true-up cost per audit for your organization?
What is the average true-up cost per audit for your organization?
More than $1 million
$300,000 to $1 million
$100,000 to $300,000
< $100,000
23
. What was your total software audit true-up cost within the last year for your organization?
What was your total software audit true-up cost within the last year for your organization?
More than $1 million
$300,000 to $1 million
$100,000 to $300,000
< $100,000
24
. How many desktops do you have in your organization?
How many desktops do you have in your organization?
< 1,000
1,001 – 2,500
2,501 – 5,000
5,001 – 10,000
> 10,000
Do not know
25
. Where do you turn for news and information regarding license management issues? (Click all that apply)
Where do you turn for news and information regarding license management issues? (Click all that apply)
Colleagues/Peers
A trusted application software vendor
A hardware vendor partner
A trusted systems integrator or consultant
Internet web
Associations
Technology trade magazines
Business magazines
Analysts
Webinars by analysts
White papers authored by 3rd parties
Webinars by 3rd parties
Other (please specify)
26
. As a thank you for your contribution to our survey, participants* will be entered in a drawing to win a free Apple iPad 2.
*In order to be entered into the drawing, you must provide name, address, phone number and email.
As a thank you for your contribution to our survey, participants* will be entered in a drawing to win a free Apple iPad 2. *In order to be entered into the drawing, you must provide name, address, phone number and email.
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Address:
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