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1. Welcome to the AQUA Service Industry survey.

 
This is an opportunity to win a great prize and also help everyone understand the service industry a little better. Please be assured that all answers will be kept strictly confidential.
You must answer all questions to be entered to win.

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1. How long have you been in the service business?

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2. Of these five potential profit centers, please rank their importance to your bottom line.

  1 2 3 4 5
Water balance/cleaning
Maintenance/repair
Equipment replacement
Salt system installation
Renovation

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3. Including yourself, how many people are involved in pool service at your company?

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4. Did you hire or lay off any employees this past year?

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5. Did you raise or lower your rates last year (2011)?

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6. Last year, did the competition for customers in your area . . .

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7. What was your gross service revenue for 2010?

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8. Did your gross revenues increase or decrease last year?

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9. To what do you attribute your increase, decrease or flat revenue?

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10. How many service vehicles does your business own or lease?

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11. What kind of service vehicle(s) does your company use? (make and model)

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12. Do you use GPS devices or any type of tracking system for your vehicles?

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13. In the past year, what product or service surprised you with its popularity with customers or its increase in sales?

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14. From which distributor do you buy most of your pool and spa products?

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15. Please indicate your level of satisfaction with your current primary distributor.

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