Customer Experience Design, Execution and Measurement 2013 |
Welcome!
Welcome to CMIQ’s 2013 Customer Experience survey, and thank you for participating in this research designed to give you direct insight into how organizations like yours define, design, execute, measure and improve the customer experience. This research is designed to provide value to the entire organization, from the executive suite to marketing, sales and customer service/contact center leaders.
The survey should take you no more than 20-25 minutes. As our thanks, we'll give you a copy of the complete report (due in late February 2013), a 10% discount on registration for the 2013 Customer Experience Summit and enter you into the drawings for the two Kindle Fires we're giving away in exchange for sharing your time and insight with our community. See the official rules at http://www.customermanagementiq.com/customer-experience-management/articles/official-rules-for-the-cmiq-customer-experience-20/.
Your contact and company-specific data will be kept anonymous. We simply collect that information so that we can identify you for the drawing and for follow up.
Sponsors do not have access to individual survey data.
If you have any questions or trouble with this survey, please let me know. Layne.Holley@iqpc.com
Thank you!
The survey should take you no more than 20-25 minutes. As our thanks, we'll give you a copy of the complete report (due in late February 2013), a 10% discount on registration for the 2013 Customer Experience Summit and enter you into the drawings for the two Kindle Fires we're giving away in exchange for sharing your time and insight with our community. See the official rules at http://www.customermanagementiq.com/customer-experience-management/articles/official-rules-for-the-cmiq-customer-experience-20/.
Your contact and company-specific data will be kept anonymous. We simply collect that information so that we can identify you for the drawing and for follow up.
Sponsors do not have access to individual survey data.
If you have any questions or trouble with this survey, please let me know. Layne.Holley@iqpc.com
Thank you!