Permits & Licensing Unit

1. State Police Permits & Licensing Unit

The goal of this survey, with your help, is to help us better serve you whenever you are conducting business with the Permits & License Unit.

Please take a few minutes to answer these questions, offer comments and help us move the customer service experience forward.

Thank you!

Question Title

* 1. The purpose of your visit was

Fingerprinting

Gun Line

Criminal History Record

Non-resident Pistol Permit

Security Guard License (Armed)

Security Guard License (Unarmed)

Blasting Competency License

Private Investigator License(Armed)

Private Investigator License(Unarmed)

Class B Fireworks Competency

Bail Bondsman License

Question Title

* 2. When did you visit us?

Please tell us the date and time

Date

Time

AM/PM

Question Title

* 3. How many miles roundtrip were you required to drive in order to complete your transaction with the Permits & License Unit?

0-25 miles

25-50 miles

50-75 miles

75-100 miles

more than 100 miles

Question Title

* 4. How long did you have to wait for service?

No wait

Under 5 minutes

Over 5 minutes

15 minutes or more

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* 5. Would it be more convenient for you to be able to obtain or re-new any of the licenses at more than one location statewide or online.

Yes

Question Title

* 6. Was the staff that served you

Very helpful

Helpful

Average

Not helpful

Not at all helpful

Do you know the name(s) of the employee(s) who assisted you?

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* 7. Were you required to make more than one telephone call or visit in order to conclude your business with us?

Yes

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* 8. Did the service meet your expectations?

Yes

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* 9. How would you rate your overall experience with the Permits & License Unit?

Excellent

Very Good

Average

Needs Improvement

Poor

Question Title

* 10. What can we do to make the process of obtaining or renewing your license or permit or other business in this office more efficient and effective?