FDRS Client feedback survey

Tell us about the Family Dispute Resolution Service (FDRS)

We would like to hear about your experiences with Victoria Legal Aid's Family Dispute Resolution Service.

Whether you had a mediation conference, or didn't get to that point, your feedback will help us understand what it is like for clients using our process to help resolve family law disputes.

Your feedback will help us learn what we can do better and we will use it when we are designing how we deliver our service and when we advocate for any changes to the family law system.

The information you provide is anonymous, unless you choose to provide your contact details.

If you want action taken about your case, please email fdrs@vla.vic.gov.au or call us on 03 9269 0500.

Question Title

* 1. Overall, I would rate the service I received from FDRS as

Excellent

Above average

Average

Below average

Poor

Question Title

* 2. I felt listened to and respected by

	Strongly agree	Agree	Disagree	Strongly disagree	N/A
FDRS staff	FDRS staff Strongly agree	FDRS staff Agree	FDRS staff Disagree	FDRS staff Strongly disagree	FDRS staff N/A
My FDRS Case Manager	My FDRS Case Manager Strongly agree	My FDRS Case Manager Agree	My FDRS Case Manager Disagree	My FDRS Case Manager Strongly disagree	My FDRS Case Manager N/A
FDRS mediator	FDRS mediator Strongly agree	FDRS mediator Agree	FDRS mediator Disagree	FDRS mediator Strongly disagree	FDRS mediator N/A

Any extra comments:

Question Title

* 3. I felt that my particular needs and situation were respected by FDRS

	Strongly agree	Agree	Disagree	Strongly disagree	N/A
Experience of family or other violence	Experience of family or other violence Strongly agree	Experience of family or other violence Agree	Experience of family or other violence Disagree	Experience of family or other violence Strongly disagree	Experience of family or other violence N/A
Culture or background	Culture or background Strongly agree	Culture or background Agree	Culture or background Disagree	Culture or background Strongly disagree	Culture or background N/A
Physical or mental health or disability	Physical or mental health or disability Strongly agree	Physical or mental health or disability Agree	Physical or mental health or disability Disagree	Physical or mental health or disability Strongly disagree	Physical or mental health or disability N/A
Religion or spiritual views	Religion or spiritual views Strongly agree	Religion or spiritual views Agree	Religion or spiritual views Disagree	Religion or spiritual views Strongly disagree	Religion or spiritual views N/A

Any extra comments:

Question Title

* 4. Participating in mediation through FDRS:

	Strongly agree	Agree	Disagree	Strongly disagree
Helped me understand my options better	Helped me understand my options better Strongly agree	Helped me understand my options better Agree	Helped me understand my options better Disagree	Helped me understand my options better Strongly disagree
Helped me focus more on my child's perspective and needs (if a children's case)	Helped me focus more on my child's perspective and needs (if a children's case) Strongly agree	Helped me focus more on my child's perspective and needs (if a children's case) Agree	Helped me focus more on my child's perspective and needs (if a children's case) Disagree	Helped me focus more on my child's perspective and needs (if a children's case) Strongly disagree
Helped my child's voice and experience be heard (if Kids Talk used)	Helped my child's voice and experience be heard (if Kids Talk used) Strongly agree	Helped my child's voice and experience be heard (if Kids Talk used) Agree	Helped my child's voice and experience be heard (if Kids Talk used) Disagree	Helped my child's voice and experience be heard (if Kids Talk used) Strongly disagree
Helped us agree on some of the issues in dispute	Helped us agree on some of the issues in dispute Strongly agree	Helped us agree on some of the issues in dispute Agree	Helped us agree on some of the issues in dispute Disagree	Helped us agree on some of the issues in dispute Strongly disagree
Helped us get a final agreement	Helped us get a final agreement Strongly agree	Helped us get a final agreement Agree	Helped us get a final agreement Disagree	Helped us get a final agreement Strongly disagree
Helped me learn how to communicate better with the other parent	Helped me learn how to communicate better with the other parent Strongly agree	Helped me learn how to communicate better with the other parent Agree	Helped me learn how to communicate better with the other parent Disagree	Helped me learn how to communicate better with the other parent Strongly disagree
Provided a safe space to discuss difficult issues	Provided a safe space to discuss difficult issues Strongly agree	Provided a safe space to discuss difficult issues Agree	Provided a safe space to discuss difficult issues Disagree	Provided a safe space to discuss difficult issues Strongly disagree

Any extra comments:

Question Title

* 5. If I had a lawyer in the FDRS mediation, it helped me to:

	Strongly agree	Agree	Disagree	Strongly disagree
Understand my options better	Understand my options better Strongly agree	Understand my options better Agree	Understand my options better Disagree	Understand my options better Strongly disagree
Make decisions	Make decisions Strongly agree	Make decisions Agree	Make decisions Disagree	Make decisions Strongly disagree
Ask for what I wanted	Ask for what I wanted Strongly agree	Ask for what I wanted Agree	Ask for what I wanted Disagree	Ask for what I wanted Strongly disagree
Get a final agreement	Get a final agreement Strongly agree	Get a final agreement Agree	Get a final agreement Disagree	Get a final agreement Strongly disagree
It didn't help me	It didn't help me Strongly agree	It didn't help me Agree	It didn't help me Disagree	It didn't help me Strongly disagree

Any extra comments:

Question Title

* 6. If I had not come to mediation, I would have:

Done nothing

Worked things out with the other person

Spoken with a lawyer

Gone to a support service

Gone to (or continued with) a family law court

I don't know

Other (please specify)

Question Title

* 7. How did you first find out you were coming to our mediation service?

My lawyer told me

I got a letter from Victoria Legal Aid about my grant of aid for FDRS

I got a letter/email from FDRS

I got an SMS from FDRS

Other (please specify)

Question Title

* 8. What format was your conference, video/phone or in person? Shuttle (separate areas) or joint? What was your experience of mediation in this format, including using any technology?

Question Title

* 9. FDRS provided good information to help me prepare for my conference

Strongly agree

Agree

Disagree

Strongly disagree

N/A

Strongly agree

Agree

Disagree

Strongly disagree

N/A

Please explain

Question Title

* 10. Overall, is there anything FDRS could have done differently or better?

Question Title

* 11. If you agree to us contacting you in future about your feedback or to invite you to share other views, please add your details here.

If you want action taken please contact FDRS directly at fdrs@vla.vic.gov.au or call 03 9269 0500.

Thank you for completing this survey and giving us your feedback

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Email Address

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