Improve your customer service and support program with our expertly crafted Customer Service Survey Template.
Our Customer Service Survey Template is designed to help you understand how your customers feel about their interactions with your support team. Gather actionable feedback on your customer service interactions to improve team training, remove friction points, and improve your overall customer experience.
Customer service surveys collect feedback from customers who have interacted with your support team. They can be sent immediately after a support call, following a chat session, or after completing a service request.
By consistently measuring support interactions and acting on the feedback, you can:
Related reading: Customer service feedback - What it is & how to gather it
Customer service surveys gather essential feedback assessing how effectively issues are resolved, the ease or difficulty of interactions, and understanding customer concerns.
Key questions include:
You can customize the survey to include any questions that match your specific business needs.
Related reading: What to ask in customer service surveys
Elevate your customer service standards with insights from our survey template. Get started now to improve your service experience and drive business success.
We have so many powerful features to help you launch surveys quickly, but here are our most popular ones for new users.
Out-of-the-box themes, accessible color palettes, custom fonts, branding, and more.
Collect survey responses via email, website, SMS, social media, QR codes, offline, and more.
Automatic results summaries, filters, custom dashboards, crosstab reports, text analysis, & more.
Read about our customers, explore webinars, and get guides on collecting feedback in your industry.
Get tips on how to create better surveys, hear the latest product news, or check out our research.
Access tutorials on how features work, learn more about billing, and contact Customer Support.
Explore our customer satisfaction survey templates to rapidly collect data, identify pain points, and improve your customer experience.
Learn how SurveyMonkey uses surveys for CX
What is the customer lifecycle? Discover strategies to enhance the customer experience at every touchpoint, from awareness to advocacy.
Use our Frontline Feedback CX Survey Template to gather insights and address the needs of employees who engage directly with your customers.