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Page: Latest Contact for Service
1. What was the nature of your latest contact with us?
 answered question2,337
 
skipped question
20
 Response
Percent
Response
Count
Upgrade PC to Windows 8 and Office 2013
0.7%17
Equipment Setup/Installation
13.6%319
Problem Resolution
54.0%1,262
Software Installation
11.4%267
Phone
1.6%38
Printer/Copier
4.2%97
Install New Windows 8 PC
0.2%4
Other (please specify)
 
23.9%558

2. If the contact was for problem resolution, was this a recurring problem?
 answered question2,050
 
skipped question
307
 Response
Percent
Response
Count
Yes
25.6%524
No
74.4%1,526

3. Please rate the following categories regarding Information Technology staff:
 answered question2,352
 
skipped question
5
 ExcellentVery GoodGoodFairPoorNo OpinionRating
Average
Rating
Count
Professionalism88.6% (2,076)8.1% (190)1.5% (34)0.4% (9)0.3% (6)1.2% (27)1.192,342
Courteousness89.8% (2,096)6.9% (162)1.4% (32)0.5% (11)0.3% (6)1.2% (28)1.182,335
Helpfulness90.3% (2,109)6.4% (149)1.5% (36)0.4% (10)0.8% (18)0.6% (14)1.172,336
Your overall experience89.1% (2,076)7.4% (172)1.8% (41)0.4% (10)0.9% (20)0.5% (12)1.182,331
Timeliness of response85.5% (1,981)9.2% (213)2.5% (58)1.5% (34)0.9% (21)0.5% (11)1.252,318
Usefulness of IT web pages52.2% (1,164)7.7% (171)3.5% (79)0.8% (18)0.3% (7)35.4% (789)2.962,228

4. Overall, what letter grade would you give our service?
 answered question2,328
 
skipped question
29
 Response
Percent
Response
Count
A
94.2%2,193
B
4.3%100
C
0.8%18
D
0.7%17
F
0.3%6

5. How well can you perform your job duties with your current computer?
 answered question2,334
 
skipped question
23
 Response
Percent
Response
Count
Very well
63.0%1,471
Pretty well
32.9%768
Just barely getting by
2.5%59
Can't do my job
0.6%15
Describe how your job is impacted:
 
7.1%165

6. How well are we meeting your technology needs?
 answered question717
 
skipped question
1,640
 ExcellentGoodFairPoorNo OpinionRating
Average
Rating
Count
Hardware65.8% (462)26.6% (187)2.3% (16)0.7% (5)4.6% (32)1.52702
Software65.3% (452)25.4% (176)2.0% (14)1.0% (7)6.2% (43)1.57692
Services82.0% (577)12.9% (91)2.4% (17)1.4% (10)1.3% (9)1.27704
How could we meet your needs better? If applicable, please include any specific distance education needs here.
 
123

Page: General Assessment
7. Please rate how often you use the following resources, and your experience in using them:
 answered question2,129
 
skipped question
228
Usage
 
Use OftenUse SometimesUse RarelyNever UseResponse
Count
Email98.3% (2,086)0.9% (19)0.6% (13)0.1% (3)2,121
Fileshares (Z drives & group storage)65.7% (1,358)17.5% (362)8.8% (182)7.9% (164)2,066
PeopleSoft47.7% (986)22.6% (467)10.3% (212)19.4% (401)2,066
MyCerritos (Student Portal)14.5% (296)22.5% (460)22.7% (463)40.3% (823)2,042
Rosters+41.7% (864)15.0% (311)6.4% (133)36.9% (766)2,074
Schedule+27.5% (562)22.1% (451)9.9% (202)40.6% (830)2,045
Planning+6.0% (121)17.8% (361)13.1% (266)63.1% (1,279)2,027
Experience
 
ExcellentVery GoodGoodFairPoorNever UseResponse
Count
Email54.5% (1,049)32.1% (618)11.7% (226)1.4% (27)0.3% (5)0.0% (0)1,925
Fileshares (Z drives & group storage)40.7% (739)29.0% (527)17.9% (326)4.2% (76)2.1% (38)6.1% (111)1,817
PeopleSoft23.2% (405)30.0% (523)23.1% (403)6.8% (119)1.5% (27)15.3% (266)1,743
MyCerritos (Student Portal)15.2% (243)21.8% (348)21.3% (339)6.4% (102)0.6% (10)34.6% (552)1,594
Rosters+30.2% (508)23.3% (392)12.8% (215)3.2% (53)0.5% (8)30.0% (505)1,681
Schedule+22.8% (367)20.4% (329)18.3% (295)4.5% (72)0.6% (10)33.4% (538)1,611
Planning+6.9% (104)11.2% (170)14.7% (223)6.5% (99)3.4% (51)57.3% (868)1,515

8. Have you experienced ongoing improvements from the services provided by IT?
 answered question2,177
 
skipped question
180
 Response
Percent
Response
Count
Yes
77.9%1,695
No
5.0%108
N/A
18.4%400

9. What service related improvements can you recommend?
 answered question434
 
skipped question
1,923
 Response
Count
 434

10. Please rate how much you value the following IT services:
 answered question2,158
 
skipped question
199
 HighMediumLowNo OpinionRating
Average
Rating
Count
Increased Communication81.7% (1,748)13.9% (298)0.7% (14)3.7% (79)1.262,139
Faster Response88.9% (1,907)7.8% (167)0.6% (13)2.7% (58)1.172,145
Stronger Technical Skills81.5% (1,722)11.0% (233)1.1% (24)6.4% (135)1.322,114
Other46.5% (302)3.1% (20)0.3% (2)50.2% (326)2.54650
Please specify if other:
 
74

11. What category best describes your current role?
 answered question658
 
skipped question
1,699
 Response
Percent
Response
Count
Hourly Staff
6.7%44
Student
1.5%10
Instructor
40.3%265
Distance Education Instructor
2.4%16
Classified Staff
43.3%285
Confidential Staff
2.0%13
Manager/ Administrator
9.0%59

12. Additional comments:
 answered question570
 
skipped question
1,787
 Response
Count
 570

13. Please provide your name if you wish:
 answered question752
 
skipped question
1,605
 Response
Count
 752

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