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1. How often do you visit our website transport.tamu.edu?
 answered question3,359
 
skipped question
7
 Response
Percent
Response
Count
Daily
7.1%240
3-6 times per week
8.3%278
1-2 times per week
10.9%365
Less than once a week
29.2%981
Almost never
21.6%727
Only during Annual Permit Registration
20.8%697
I have never visited transport.tamu.edu
2.1%71

2. How do you prefer to do business with Transportation Services? (check one)
 answered question3,342
 
skipped question
24
 Response
Percent
Response
Count
Face-to-face
9.4%314
Online/web
78.5%2,622
Telephone
12.1%406

3. How do you prefer to receive communications from Transportation Services?
 answered question3,349
 
skipped question
17
 Response
Percent
Response
Count
Texas A&M Email
95.5%3,197
TAMU Times
3.3%112
Text Messages (if offered)
14.0%469
RSS/Twitter
2.3%78

4. Do you currently hold a parking permit?
 answered question3,356
 
skipped question
10
 Response
Percent
Response
Count
Yes
76.5%2,566
No
23.5%790
If not, why not?
 
717

5. If you have a parking permit, how satisfied are you with:
 answered question2,972
 
skipped question
394
 Very DissatisfiedSomewhat DissatisfiedNeither Satisfied nor DissatisfiedSomewhat SatisfiedVery SatisfiedN/ARating
Average
Rating
Count
Ability to find a parking space in assigned lot5.3% (156)10.7% (316)5.9% (176)24.7% (733)37.8% (1,122)15.6% (463)3.942,966
Ease of registering for a permit2.5% (73)3.4% (100)4.7% (140)19.1% (567)57.8% (1,714)12.5% (371)4.452,965
Your lot assignment6.3% (186)7.7% (228)5.3% (158)14.7% (435)51.5% (1,525)14.5% (430)4.142,962
Maintenance, cleanliness and upkeep of facilities3.0% (90)6.5% (192)8.6% (255)26.0% (769)42.4% (1,257)13.5% (400)4.142,963
Consistency of enforcement5.6% (165)7.8% (232)16.5% (490)19.7% (585)29.5% (875)20.8% (616)3.762,963
Parking appeals process5.7% (170)4.9% (145)17.7% (524)10.4% (309)15.0% (445)46.2% (1,368)3.452,961
Fairness of permit assignment and wait list process5.7% (168)6.8% (202)14.6% (431)17.2% (510)30.1% (892)25.6% (759)3.802,962
Payment process for parking and citations3.6% (106)3.6% (106)14.5% (430)17.7% (523)30.0% (886)30.7% (907)3.962,958
Value you receive for your permit price12.9% (382)19.7% (582)17.2% (509)21.1% (624)16.3% (481)12.8% (380)3.092,958
Overall satisfaction with parking5.2% (155)10.4% (307)13.4% (396)33.6% (993)25.0% (737)12.4% (365)3.712,953

6. Please indicate the types of interactions you have had with Transportation Services within the last 12 months. (choose all that apply)
 answered question3,080
 
skipped question
286
 Response
Percent
Response
Count
Phone
29.7%915
Email
44.0%1,354
In person at the Customer Assistance Center
22.5%693
Web-based registration
71.1%2,190
Other web-based services
25.9%797

7. If you have had interactions with the Customer Assistance Center within the past 12 months, please rate your satisfaction with the following elements of your experience:
 answered question2,758
 
skipped question
608
 Very DissatisfiedSomewhat DissatisfiedNeither Satisfied nor DissatisfiedSomewhat SatisfiedVery SatisfiedN/ARating
Average
Rating
Count
Professionalism of staff1.9% (51)2.5% (69)6.3% (173)13.3% (365)29.3% (808)46.8% (1,288)4.232,754
Level of customer service you received2.7% (73)3.1% (84)6.4% (176)13.6% (375)28.5% (783)45.8% (1,260)4.152,751
Ability of staff to answer your questions2.4% (65)3.4% (93)6.3% (174)12.2% (334)28.5% (782)47.2% (1,297)4.162,745

8. If you have had interactions with a Parking Services Officer (PSO) within the past 12 months, please rate your satisfaction with the following elements of your experience:
 answered question2,633
 
skipped question
733
 Very DissatisfiedSomewhat DissatisfiedNeither Satisfied nor DissatisfiedSomewhat SatisfiedVery SatisfiedN/ARating
Average
Rating
Count
The PSO was professional/courteous5.7% (149)4.6% (121)5.8% (152)5.4% (142)7.1% (187)71.4% (1,875)3.132,626
The PSO answered my questions4.4% (115)3.9% (103)6.1% (160)5.6% (147)6.6% (174)73.3% (1,921)3.232,620
I understood the reason why I was cited/warned (if applicable)5.6% (146)3.3% (86)5.8% (153)3.4% (88)3.7% (96)78.2% (2,047)2.832,616

9. If you have used the Aggie Spirit buses this academic year, how satisfied are you with:
 answered question2,925
 
skipped question
441
 Very DissatisfiedSomewhat DissatisfiedNeither Satisfied nor DissatisfiedSomewhat SatisfiedVery SatisfiedN/ARating
Average
Rating
Count
Bus routes5.4% (159)9.2% (270)4.2% (123)21.6% (630)22.9% (668)36.6% (1,069)3.742,919
Time you wait before a bus appears8.3% (241)11.3% (330)5.8% (169)21.8% (634)16.0% (464)36.8% (1,071)3.412,909
Stops made by the buses4.0% (116)6.1% (178)8.1% (235)22.4% (651)22.5% (653)36.9% (1,073)3.842,906
Hours of operation4.3% (125)9.2% (266)7.6% (221)20.3% (589)21.5% (624)37.1% (1,076)3.722,901
Ease in understanding route maps2.3% (68)6.2% (180)6.1% (178)18.9% (549)29.8% (868)36.6% (1,066)4.072,909
Maintenance, cleanliness and upkeep of buses1.3% (39)1.8% (53)5.7% (165)18.9% (549)35.7% (1,038)36.6% (1,063)4.352,907
Courtesy and friendliness of bus drivers1.9% (55)3.6% (103)6.6% (192)19.2% (557)32.0% (928)36.7% (1,066)4.202,901
Overall satisfaction with bus service3.5% (101)8.3% (241)8.6% (248)24.5% (710)19.2% (555)35.9% (1,038)3.742,893

10. Have you taken advantage of our bike services? (select all that apply)
 answered question3,212
 
skipped question
154
 Response
Percent
Response
Count
Bike Share
0.9%29
Borrow a Bike
1.2%40
Fixit Maintenance Station
8.9%286
Free Bike Registration
7.4%238
Summer Bike Storage
0.4%12
None
85.6%2,751

11. Have you taken advantage of the rideshare and/or carshare programs?
 answered question3,260
 
skipped question
106
 Response
Percent
Response
Count
Rideshare (free ride matching service)
1.1%35
Carshare (short-term on-campus car rental)
0.7%22
Both
0.2%7
Neither
98.0%3,196

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