Javascript is required for this site to function, please enable.
Page: Your Views On Our Action Plan Following 2014 Patient Satisfaction Survey
1. We asked our patients if they were satisfied with the quality of care provided by our doctors and clinical staff. Only 1% we less than satisfied. The PRG responses to this section and our patients comments highlighted that we have no mechanism for letting patients know if we are running late and if so by how long. Our action plan is to purchase and install software for our check-in screen that will allow patients to know if their doctor, nurse or healthcare assistant is running late, and by how long. Our receptionists will also be able to give patients this information. What do you think of this action plan?
 answered question60
 
skipped question
3
 Response
Percent
Response
Count
I agree with the action plan
90.0%54
I neither agree nor disagree with the action plan
1.7%1
I disagree and would suggest the following:
[ShowReplies]
8.3%5

2. We asked our patients if they were satisfied with the quality of care provided by our reception staff and 2% were dissatisfied. We reviewed all comments that were made in the survey and by the PRG in response to the survey results. The constructive criticism was that our reception staff can, on occasion, appear brusque in their manner. Our action plan is to provide ongoing staff training in customer care. What do you think of this action plan?
 answered question60
 
skipped question
3
 Response
Percent
Response
Count
I agree with the action plan
80.0%48
I neither agree nor disagree with the action plan
10.0%6
I disagree and would suggest the following:
[ShowReplies]
10.0%6

3. We asked our patients about how they access our service, how easy it is and how we could improve things. 10% did not think it was very easy to make appointments with our doctors. Many of the comments relating to access indicated that patients weren't aware of our extended hours surgeries on Mondays, Tuesdays, Wednesdays and Saturdays. Our action plan is to take on an additional GP partner to increase the number of GP appointments that we can offer. We will also make sure that we better publicise our extended hours surgeries. What do you think of this action plan?
 answered question60
 
skipped question
3
 Response
Percent
Response
Count
I agree with the action plan
90.0%54
I neither agree nor disagree with the action plan
6.7%4
I disagree and would suggest the following:
[ShowReplies]
3.3%2

4. We asked our patients if they were happy with our online services. We asked if it would be useful for patients to use the internet to view their medical records on-line, order repeat prescriptions, book appointments or use email to contact their GP. Most people thought that all of these services might be useful. 95 % thought booking appointments and ordering repeat prescriptions as the most useful online services. Over 80% thought that viewing their medical records and emailing their GP would be useful. We reviewed the results and comments from the survey and the PRG responses. The action we plan to take is to continue to provide on-line repeat prescription ordering via EMIS Access and the website repeat prescription ordering service. We will continue the popular on-line appointment booking service. We do not plan to move to on-line viewing of medical records or email consultations at this time. We will continue to monitor the national view on these additional services however. What do you think of this action plan?
 answered question59
 
skipped question
4
 Response
Percent
Response
Count
I agree with the action plan
79.7%47
I neither agree nor disagree with the action plan
11.9%7
I disagree and would suggest the following:
[ShowReplies]
8.5%5

Find...
Show replies
Hide replies