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1. Are you familiar with the Transportation Services website, transport.tamu.edu?
 answered question2,350
 
skipped question
0
 Response
Percent
Response
Count
Yes
88.4%2,078
No
11.6%272

2. How often do you visit the website?
 answered question2,344
 
skipped question
6
 Response
Percent
Response
Count
Daily
1.3%31
3-6 times per week
1.2%29
1-2 times per week
5.5%129
Less than once a week
38.0%891
Almost never
53.9%1,264

3. How do you prefer to do business with Transportation Services? (check one)
 answered question2,323
 
skipped question
27
 Response
Percent
Response
Count
Face-to-face
7.9%183
Online/web
77.7%1,806
Telephone
14.4%334

4. How do you prefer to receive communications from Transportation Services?
 answered question2,336
 
skipped question
14
 Response
Percent
Response
Count
TAMU Email
98.1%2,291
Aggie Hotline
2.5%59
Text Messages (if offered)
3.4%80
RSS
0.8%19

5. Do you currently hold a parking permit?
 answered question2,350
 
skipped question
0
 Response
Percent
Response
Count
Yes
87.0%2,044
No
13.0%306
If No, why not?
 
301

6. If you have a parking permit, how satisfied are you with:
 answered question2,350
 
skipped question
0
 Very DissatisfiedSomewhat DissatisfiedNeither Satisfied nor Dissatisfied Somewhat SatisfiedVery SatisfiedN/ARating
Average
Rating
Count
Ability to find a parking space in assigned lot5.7% (133)9.1% (213)6.9% (162)22.5% (528)40.3% (947)15.6% (367)3.982,350
Ease of registering for a permit2.7% (63)2.5% (58)6.7% (158)23.4% (551)52.3% (1,230)12.3% (290)4.372,350
Your lot assignment6.8% (160)5.4% (126)7.8% (183)16.5% (388)49.8% (1,170)13.7% (323)4.132,350
Maintenance, cleanliness and upkeep of facilities8.7% (205)10.1% (238)13.1% (307)25.1% (591)29.8% (700)13.1% (309)3.662,350
Consistency of enforcement8.8% (206)9.5% (223)19.5% (459)22.3% (524)21.4% (504)18.5% (434)3.472,350
Parking appeals process8.6% (202)6.5% (153)17.6% (414)12.8% (300)11.5% (271)43.0% (1,010)3.212,350
Fairness of permit assignment and wait list process5.9% (139)7.0% (164)19.1% (449)19.2% (451)19.7% (462)29.1% (685)3.562,350
Payment process for parking and citations5.0% (117)4.6% (107)18.9% (443)21.3% (500)24.3% (571)26.0% (612)3.752,350
Value you receive for your permit price24.3% (570)23.3% (548)17.4% (410)15.5% (364)7.3% (172)12.2% (286)2.532,350
Overall satisfaction with parking9.2% (217)14.6% (343)19.1% (450)32.5% (763)12.8% (300)11.8% (277)3.282,350

7. Please indicate the types of interactions you have had with Transportation Services within the last 12 months. (choose all that apply)
 answered question2,257
 
skipped question
93
 Response
Percent
Response
Count
Phone
36.1%815
Email
45.8%1,033
In person at the Customer Assistance Center
22.9%517
Web-based registration
72.0%1,625
Other web-based services
21.0%474

8. If you have had interactions with the Customer Assistance Center within the past 12 months, please rate your satisfaction with the following elements of your experience:
 answered question2,025
 
skipped question
325
 Very DissatisfiedSomewhat DissatisfiedNeither Satisfied nor DissatisfiedSomewhat SatisfiedVery SatisfiedN/ARating
Average
Rating
Count
Professionalism of staff3.7% (75)4.8% (96)9.6% (195)17.8% (360)21.9% (442)42.2% (853)3.852,021
Level of customer service you received4.6% (92)5.9% (118)9.5% (191)17.1% (344)21.3% (429)41.8% (842)3.772,016
Ability of staff to answer your questions4.9% (98)5.2% (104)9.6% (194)16.3% (327)20.5% (413)43.5% (876)3.752,012

9. If you have had interactions with a Parking Services Officer (PSO) within the past 12 months, please rate your satisfaction with the following elements of your experience:
 answered question1,957
 
skipped question
393
 Very DissatisfiedSomewhat DissatisfiedNeither Satisfied nor DissatisfiedSomewhat SatisfiedVery SatisfiedN/ARating
Average
Rating
Count
The PSO was professional/courteous5.3% (104)4.6% (89)6.0% (118)6.7% (131)7.3% (143)70.0% (1,366)3.211,951
The PSO answered my questions5.4% (106)3.9% (76)6.0% (116)5.9% (115)6.4% (124)72.4% (1,410)3.141,947
I understood the reason why I was cited/warned (if applicable)6.5% (125)3.1% (60)4.7% (91)3.6% (69)3.4% (65)78.7% (1,514)2.731,924

10. If you have used the Transportation Services buses this academic year, how satisfied are you with:
 answered question2,016
 
skipped question
334
 Very DissatisfiedSomewhat DissatisfiedNeither Satisfied nor DissatisfiedSomewhat SatisfiedVery SatisfiedN/ARating
Average
Rating
Count
Bus routes2.5% (50)4.3% (87)4.8% (96)19.1% (384)16.1% (323)53.2% (1,070)3.902,010
Time you wait before a bus appears3.1% (63)6.3% (126)7.5% (150)18.4% (370)11.4% (229)53.3% (1,071)3.612,009
Stops made by the buses2.1% (42)3.8% (77)7.8% (157)17.1% (344)15.6% (312)53.5% (1,074)3.872,006
Hours of operation3.6% (71)7.2% (144)7.6% (151)14.6% (291)13.1% (261)54.1% (1,081)3.571,999
Ease in understanding route maps2.1% (42)4.5% (90)7.5% (150)15.2% (304)17.4% (348)53.4% (1,070)3.882,004
Maintenance, cleanliness and upkeep of buses1.0% (21)1.1% (23)4.9% (98)16.4% (329)24.0% (481)52.5% (1,053)4.292,005
Courtesy and friendliness of bus drivers1.4% (28)1.8% (36)5.4% (108)14.1% (281)24.5% (490)52.8% (1,054)4.241,997
Overall satisfaction with bus service2.1% (41)3.5% (69)7.7% (153)20.2% (403)14.2% (283)52.4% (1,045)3.861,994

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