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1. The address entered in question # 1 is a
 answered question242
 
skipped question
1
 Response
Percent
Response
Count
Business
1.2%3
Residence with an in-home business
2.9%7
Seasonal residence
1.7%4
Year-round residence
94.2%228

2. Please describe how your current Internet service is not meeting your needs at this address. (check all that apply)
 answered question231
 
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12
 Response
Percent
Response
Count
Service meets my needs
44.6%103
Connection is unreliable
17.3%40
Customer service is poor
17.3%40
Price is too high
51.9%120
Service is not available
3.5%8
Speed is too slow
25.1%58
Other (explain)
[ShowReplies]
30

3. What is the most you are willing to pay on a monthly basis for high speed Internet service at this address?
 answered question225
 
skipped question
18
 Response
Percent
Response
Count
Less than $25
27.6%62
$26 to $50
59.1%133
$51 to $75
12.4%28
Over $75
0.9%2

4. If the installation of an alternative Internet service included an initial (one-time) equipment installation fee, what is the highest amount you’d be willing to pay for the installation?
 answered question218
 
skipped question
25
 Response
Percent
Response
Count
Less than $100
73.4%160
$100 to $200
22.9%50
$201 to $300
2.3%5
More than $300
1.4%3

5. What types of activities do you want to do when you’re on the Internet? (check all that apply)
 answered question233
 
skipped question
10
 Response
Percent
Response
Count
Cloud-based services (i.e. cloud backup, software, etc.)
28.3%66
Download music
36.9%86
Download / watch movies and videos
42.5%99
Email
94.4%220
Make / receive video calls (i.e. Skype)
50.6%118
Send / receive photos
79.4%185
Social networking (i.e. Facebook, Twitter, etc.)
58.8%137
Take on-line classes
27.9%65
Video conferencing, webinars, etc.
25.8%60
Work from home
30.5%71
Other (please list)
[ShowReplies]
12.0%28

6. Are you interested in subscribing to a “bundled” group of services, such as Internet, TV, and telephone?
 answered question237
 
skipped question
6
 Response
Percent
Response
Count
No
26.6%63
Yes – Internet, TV, and telephone
49.4%117
Yes – Internet and telephone only
7.2%17
Yes – TV and Internet only
16.5%39
Yes – TV and telephone only
0.4%1

7. My cell phone type is a
 answered question241
 
skipped question
2
 Response
Percent
Response
Count
I do not have a cell phone
4.1%10
regular cell phone
29.5%71
Smartphone
39.8%96
TracFone
23.7%57
Other (please specify)
[ShowReplies]
2.9%7

8. I use my cell phone for (check all that apply)
 answered question229
 
skipped question
14
 Response
Percent
Response
Count
I do not have a cell phone
4.4%10
Apps (i.e. weather)
34.9%80
Calls and messages
93.0%213
Internet
38.9%89
Texting
52.0%119
Other (please list)
[ShowReplies]
21

9. My cell phone contract is with
 answered question228
 
skipped question
15
 Response
Percent
Response
Count
I do not have a cell phone
3.5%8
AT & T
19.3%44
Verizon
53.9%123
Pay for minutes (such as TracPhone)
23.2%53
Other (please specify)
[ShowReplies]
13

10. My cell phone speed is
 answered question231
 
skipped question
12
 Response
Percent
Response
Count
I do not have a cell phone
4.3%10
3G
27.3%63
4G
26.4%61
Don’t know
42.0%97
Other (please specify)
[ShowReplies]
8

11. I am satisfied with my cell phone connectivity
 answered question229
 
skipped question
14
 Response
Percent
Response
Count
I do not have a cell phone
4.4%10
Yes
47.6%109
No
48.0%110
If No, please explain
[ShowReplies]
87

12. Additional comments
 answered question45
 
skipped question
198
 Response
Count
[ShowReplies]45

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