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1. Are you familiar with the Transportation Services website, transport.tamu.edu?
 answered question3,924
 
skipped question
0
 Response
Percent
Response
Count
Yes
91.8%3,602
No
8.2%322

2. How often do you visit the website?
 answered question3,917
 
skipped question
7
 Response
Percent
Response
Count
Daily
1.3%51
3-6 times per week
2.1%81
1-2 times per week
7.4%288
Less than once a week
43.4%1,701
Almost never
45.9%1,796

3. How do you prefer to do business with Transportation Services? (check one)
 answered question3,882
 
skipped question
42
 Response
Percent
Response
Count
Face-to-face
8.0%312
Online/web
81.1%3,147
Telephone
10.9%423

4. How do you prefer to receive communications from Transportation Services?
 answered question3,901
 
skipped question
23
 Response
Percent
Response
Count
TAMU Email
97.0%3,783
Aggie Hotline
1.8%71
Text Messages (if offered)
7.2%279
RSS/Twitter
1.1%42

5. Do you currently hold a parking permit?
 answered question3,924
 
skipped question
0
 Response
Percent
Response
Count
Yes
78.0%3,060
No
22.0%864
If No, why not?
 
822

6. If you have a parking permit, how satisfied are you with:
 answered question3,924
 
skipped question
0
 Very DissatisfiedSomewhat DissatisfiedNeither Satisfied nor Dissatisfied Somewhat SatisfiedVery SatisfiedN/ARating
Average
Rating
Count
Ability to find a parking space in assigned lot4.6% (179)9.4% (368)6.9% (270)24.1% (944)32.0% (1,255)23.1% (908)3.903,924
Ease of registering for a permit2.8% (110)3.2% (126)5.8% (226)21.5% (844)46.0% (1,804)20.7% (814)4.323,924
Your lot assignment7.3% (288)7.2% (283)7.3% (285)16.9% (665)38.5% (1,512)22.7% (891)3.933,924
Maintenance, cleanliness and upkeep of facilities7.4% (291)8.0% (312)11.3% (443)23.8% (934)28.4% (1,113)21.2% (831)3.733,924
Consistency of enforcement7.3% (288)7.1% (277)18.1% (712)19.2% (753)21.8% (856)26.5% (1,038)3.563,924
Parking appeals process9.0% (354)7.6% (298)15.1% (593)11.5% (451)10.1% (397)46.7% (1,831)3.113,924
Fairness of permit assignment and wait list process6.7% (263)7.8% (307)16.8% (658)18.6% (730)19.2% (755)30.9% (1,211)3.523,924
Payment process for parking and citations5.6% (218)4.3% (170)16.1% (632)20.0% (785)21.3% (836)32.7% (1,283)3.703,924
Value you receive for your permit price16.9% (663)21.0% (823)16.9% (663)15.9% (624)8.6% (339)20.7% (812)2.733,924
Overall satisfaction with parking6.9% (269)10.8% (423)16.7% (655)32.0% (1,254)13.4% (526)20.3% (797)3.433,924

7. Please indicate the types of interactions you have had with Transportation Services within the last 12 months. (choose all that apply)
 answered question3,674
 
skipped question
250
 Response
Percent
Response
Count
Phone
29.0%1,064
Email
46.4%1,706
In person at the Customer Assistance Center
20.8%763
Web-based registration
69.4%2,550
Other web-based services
25.0%918

8. If you have had interactions with the Customer Assistance Center within the past 12 months, please rate your satisfaction with the following elements of your experience:
 answered question3,443
 
skipped question
481
 Very DissatisfiedSomewhat DissatisfiedNeither Satisfied nor DissatisfiedSomewhat SatisfiedVery SatisfiedN/ARating
Average
Rating
Count
Professionalism of staff2.6% (89)3.3% (114)7.8% (268)14.4% (495)19.9% (685)52.0% (1,791)3.953,442
Level of customer service you received3.4% (116)4.4% (150)7.3% (251)14.1% (483)19.3% (665)51.6% (1,772)3.863,437
Ability of staff to answer your questions3.3% (114)3.8% (131)7.1% (244)13.8% (472)19.6% (672)52.4% (1,798)3.893,431

9. If you have had interactions with a Parking Services Officer (PSO) within the past 12 months, please rate your satisfaction with the following elements of your experience:
 answered question3,399
 
skipped question
525
 Very DissatisfiedSomewhat DissatisfiedNeither Satisfied nor DissatisfiedSomewhat SatisfiedVery SatisfiedN/ARating
Average
Rating
Count
The PSO was professional/courteous7.3% (248)5.8% (197)4.6% (156)5.8% (197)5.1% (174)71.4% (2,422)2.853,394
The PSO answered my questions6.0% (204)4.4% (150)5.3% (178)5.2% (177)5.1% (174)73.9% (2,504)2.963,387
I understood the reason why I was cited/warned (if applicable)8.0% (271)4.4% (148)4.3% (144)4.1% (137)3.3% (112)76.0% (2,565)2.593,377

10. If you have used the Aggie Spirit buses this academic year, how satisfied are you with:
 answered question3,654
 
skipped question
270
 Very DissatisfiedSomewhat DissatisfiedNeither Satisfied nor DissatisfiedSomewhat SatisfiedVery SatisfiedN/ARating
Average
Rating
Count
Bus routes2.8% (104)5.0% (184)5.0% (183)26.7% (973)28.9% (1,056)31.5% (1,150)4.083,650
Time you wait before a bus appears4.4% (162)10.1% (369)8.4% (306)27.3% (993)18.2% (665)31.5% (1,149)3.653,644
Stops made by the buses2.6% (93)4.1% (148)9.0% (328)26.9% (980)25.8% (941)31.6% (1,151)4.023,641
Hours of operation3.5% (126)8.5% (308)8.4% (307)25.7% (934)22.0% (800)32.0% (1,165)3.803,640
Ease in understanding route maps2.3% (83)4.7% (172)8.5% (309)24.3% (884)28.3% (1,027)31.9% (1,160)4.053,635
Maintenance, cleanliness and upkeep of buses1.4% (51)1.3% (46)4.5% (162)24.3% (883)37.3% (1,356)31.3% (1,140)4.383,638
Courtesy and friendliness of bus drivers1.6% (58)2.1% (78)6.2% (226)21.1% (767)37.6% (1,368)31.3% (1,139)4.333,636
Overall satisfaction with bus service2.0% (71)3.9% (142)8.5% (309)30.8% (1,120)23.6% (860)31.2% (1,137)4.023,639

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