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1. Are you familiar with the Transportation Services website, transport.tamu.edu?
 answered question4,008
 
skipped question
9
 Response
Percent
Response
Count
Yes
90.8%3,639
No
9.2%369

2. How often do you visit the website?
 answered question3,989
 
skipped question
28
 Response
Percent
Response
Count
Daily
1.4%55
3-6 times per week
2.5%101
1-2 times per week
6.3%252
Less than once a week
41.4%1,650
Almost never
48.4%1,931

3. How do you prefer to do business with Transportation Services? (check one)
 answered question3,947
 
skipped question
70
 Response
Percent
Response
Count
Face-to-face
7.6%298
Online/web
80.9%3,195
Telephone
11.5%454

4. How do you prefer to receive communications from Transportation Services?
 answered question3,941
 
skipped question
76
 Response
Percent
Response
Count
TAMU Email
97.4%3,838
Aggie Hotline
3.1%123
Text Messages (if offered)
9.9%392
RSS/Twitter
2.2%87

5. Do you currently hold a parking permit?
 answered question4,008
 
skipped question
9
 Response
Percent
Response
Count
Yes
80.8%3,239
No
19.2%769
If No, why not?
 
758

6. If you have a parking permit, how satisfied are you with:
 answered question4,008
 
skipped question
9
 Very DissatisfiedSomewhat DissatisfiedNeither Satisfied nor DissatisfiedSomewhat SatisfiedVery SatisfiedN/ARating
Average
Rating
Count
Ability to find a parking space in assigned lot4.9% (195)9.1% (365)6.4% (255)25.4% (1,019)35.4% (1,419)18.8% (755)3.954,008
Ease of registering for a permit2.4% (97)2.5% (100)5.6% (226)21.0% (840)51.6% (2,068)16.9% (677)4.414,008
Your lot assignment6.6% (266)7.3% (291)7.3% (291)16.4% (656)43.6% (1,746)18.9% (758)4.024,008
Maintenance, cleanliness and upkeep of facilities4.8% (191)7.8% (311)10.8% (432)25.7% (1,031)33.1% (1,326)17.9% (717)3.914,008
Consistency of enforcement7.5% (301)8.0% (319)20.9% (837)20.1% (807)22.3% (892)21.3% (852)3.534,008
Parking appeals process7.5% (301)7.0% (281)16.9% (676)11.7% (469)11.5% (461)45.4% (1,820)3.234,008
Fairness of permit assignment and wait list process6.1% (244)6.4% (255)18.7% (748)17.8% (712)20.8% (832)30.3% (1,216)3.594,007
Payment process for parking and citations4.4% (176)4.0% (160)16.9% (676)18.9% (756)25.0% (1,004)30.8% (1,236)3.814,008
Value you receive for your permit price17.1% (685)23.1% (927)14.6% (584)19.3% (772)9.2% (367)16.8% (673)2.764,008
Overall satisfaction with parking6.3% (253)11.3% (454)15.4% (616)33.3% (1,336)17.8% (715)15.8% (634)3.544,008

7. Please indicate the types of interactions you have had with Transportation Services within the last 12 months. (choose all that apply)
 answered question3,675
 
skipped question
342
 Response
Percent
Response
Count
Phone
32.0%1,177
Email
48.1%1,766
In person at the Customer Assistance Center
21.5%789
Web-based registration
70.7%2,597
Other web-based services
24.4%896

8. If you have had interactions with the Customer Assistance Center within the past 12 months, please rate your satisfaction with the following elements of your experience:
 answered question3,443
 
skipped question
574
 Very DissatisfiedSomewhat DissatisfiedNeither Satisfied nor DissatisfiedSomewhat SatisfiedVery SatisfiedN/ARating
Average
Rating
Count
Professionalism of staff2.7% (92)3.6% (125)6.5% (222)14.6% (500)22.5% (771)50.1% (1,718)4.013,428
Level of customer service you received3.3% (112)4.3% (146)6.1% (207)15.2% (521)21.5% (736)49.6% (1,696)3.943,418
Ability of staff to answer your questions3.2% (110)3.3% (112)6.6% (226)14.2% (485)22.4% (764)50.2% (1,708)3.993,405

9. If you have had interactions with a Parking Services Officer (PSO) within the past 12 months, please rate your satisfaction with the following elements of your experience:
 answered question3,351
 
skipped question
666
 Very DissatisfiedSomewhat DissatisfiedNeither Satisfied nor DissatisfiedSomewhat SatisfiedVery SatisfiedN/ARating
Average
Rating
Count
The PSO was professional/courteous6.0% (201)5.8% (193)4.1% (136)5.2% (175)7.6% (252)71.3% (2,380)3.093,337
The PSO answered my questions5.1% (170)4.2% (140)5.1% (170)4.6% (152)6.7% (223)74.3% (2,467)3.143,322
I understood the reason why I was cited/warned (if applicable)6.3% (208)4.7% (155)4.2% (139)4.1% (136)3.4% (112)77.3% (2,561)2.723,311

10. If you have used the Aggie Spirit buses this academic year, how satisfied are you with:
 answered question3,640
 
skipped question
377
 Very DissatisfiedSomewhat DissatisfiedNeither Satisfied nor DissatisfiedSomewhat SatisfiedVery SatisfiedN/ARating
Average
Rating
Count
Bus routes2.1% (75)4.3% (156)4.1% (148)24.7% (893)25.1% (907)39.7% (1,433)4.103,612
Time you wait before a bus appears3.9% (140)8.7% (316)6.5% (236)25.1% (908)16.2% (585)39.5% (1,428)3.683,613
Stops made by the buses1.7% (62)4.4% (160)6.9% (248)23.1% (833)24.4% (880)39.4% (1,420)4.063,603
Hours of operation2.8% (101)8.2% (294)6.9% (249)22.4% (804)20.1% (723)39.5% (1,420)3.813,591
Ease in understanding route maps2.1% (74)5.4% (193)6.5% (231)20.5% (732)26.5% (948)39.0% (1,395)4.053,573
Maintenance, cleanliness and upkeep of buses0.9% (32)1.0% (35)4.2% (152)19.4% (695)35.2% (1,260)39.3% (1,408)4.433,582
Courtesy and friendliness of bus drivers1.2% (43)2.2% (80)5.3% (191)19.1% (686)32.8% (1,178)39.3% (1,411)4.323,589
Overall satisfaction with bus service1.5% (56)3.9% (140)6.2% (223)26.4% (955)23.1% (837)38.9% (1,407)4.083,618

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