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Page: VIP Customer Survey
1. Please Enter Your Most Recent Service Invoice Number Below.
 answered question245
 
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 Response
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[ShowReplies]245

2. The time it took to complete the work on your vehicle?
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 Response
Percent
Response
Count
Very Satisfied
89.8%220
Somewhat Satisfied
3.3%8
Satisfied
6.1%15
Somewhat Dissatisfied
0.4%1
Very Dissatisfied
0.4%1

3. The professionalism and friendliness of our staff?
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 Response
Percent
Response
Count
Very Satisfied
94.3%231
Somewhat Satisfied
2.9%7
Satisfied
2.0%5
Somewhat Dissatisfied
0.4%1
Very Dissatisfied
0.4%1

4. The quality of our work?
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 Response
Percent
Response
Count
Very Satisfied
91.4%224
Somewhat Satisfied
1.6%4
Satisfied
4.5%11
Somewhat Dissatisfied
1.6%4
Very Dissatisfied
0.8%2

5. The appearance of our shop?
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 Response
Percent
Response
Count
Very Satisfied
96.3%236
Somewhat Satisfied
2.0%5
Satisfied
1.2%3
Somewhat Dissatisfied 0.0%0
Very Dissatisfied
0.4%1

6. The accuracy of our estimate?
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 Response
Percent
Response
Count
Very Satisfied
87.3%214
Somewhat Satisfied
5.3%13
Satisfied
4.9%12
Somewhat Dissatisfied
2.0%5
Very Dissatisfied
0.4%1

7. The overall value you received?
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 Response
Percent
Response
Count
Very Satisfied
86.5%212
Somewhat Satisfied
5.3%13
Satisfied
5.7%14
Somewhat Dissatisfied
1.6%4
Very Dissatisfied
0.8%2

8. Would you recommend us to a friend?
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 Response
Percent
Response
Count
Very Likely
92.2%226
Somewhat Likely
4.1%10
Likely
2.0%5
Somewhat Unlikely 0.0%0
Very Unlikely
1.6%4

9. Please share any comments you may have concerning your recent service visit with us!
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