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Page: Quality Of Care Provided By Doctors, Nurses and Healthcare Assistants
1. We would like to know what you think of our team here at St Paul's Surgery. Please chose a member of the team you have had a recent experience with; alternatively, you can keep your comments general by choosing a group. Please try to base your answers on your recent experiences rather than past experiences.
 answered question193
 
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 Response
Percent
Response
Count
The Doctors
10.4%20
The Nurses
8.3%16
The Healthcare Assistants
1.0%2
The Team in general
6.7%13
Dr Joselyn Burrows
11.4%22
Dr Tim Cotton
6.7%13
Dr Juliet Thompson
5.2%10
Dr Helen Myers
6.7%13
Dr Deborah White
9.8%19
Dr Jason Collins
8.3%16
Dr Joanna Bonser
4.7%9
Dr Alexander Charkin
9.3%18
Dr Hannah Gibbs
3.1%6
Sr Eileen Allan
0.5%1
Sr Sue O'Regan
4.1%8
Sr Anne Sansome
1.6%3
Sr Jacqueline Robinson
1.0%2
HCA Liz Bradley
0.5%1
HCA Lucy Wilsher
0.5%1
HCA Sarah Gibson 0.0%0
Not Sure 0.0%0

2. How welcome and relaxed did they make you feel?
 answered question191
 
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 Response
Percent
Response
Count
Extremely
61.3%117
Very
36.1%69
Moderately
1.6%3
Not very
1.0%2
Not at all 0.0%0

3. How much do you trust them to make medical decisions that are in your best interests?
 answered question190
 
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 Response
Percent
Response
Count
A great deal
65.8%125
A lot
30.0%57
A moderate amount
3.7%7
A little
0.5%1
Not at all 0.0%0

4. How helpful are they at explaining your medical conditions?
 answered question191
 
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 Response
Percent
Response
Count
Extremely helpful
57.1%109
Very helpful
36.1%69
Moderately helpful
5.8%11
Slightly helpful 0.0%0
Not at all helpful
1.0%2

5. How well do they listen to you?
 answered question192
 
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 Response
Percent
Response
Count
Extremely well
59.9%115
Very well
36.5%70
Moderately well
2.6%5
Slightly well 0.0%0
Not at all well
1.0%2

6. About their timekeeping. Do they run late? How long after your appointment time do you normally wait to be seen?
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 Response
Percent
Response
Count
I am normally seen before my appointment time
3.8%7
I am normally seen on time
35.7%66
Less than 5 minutes
14.6%27
5 to 15 minutes
38.4%71
15-30 minutes
6.5%12
More than 30 minutes
0.5%1
Can’t remember
0.5%1

7. Overall, are you satisfied with them, neither satisfied nor dissatisfied with them, or dissatisfied with them?
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 Response
Percent
Response
Count
Extremely satisfied
52.9%100
Very satisfied
39.7%75
Moderately satisfied
6.3%12
Neither satisfied nor dissatisfied
1.1%2
Moderately dissatisfied 0.0%0
Very dissatisfied 0.0%0
Extremely dissatisfied 0.0%0
Please feel free to comment
[ShowReplies]
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Page: Quality Of Care Provided By Reception and Admin Staff
1. How quickly do St Paul's Surgery staff help you when you need help?
 answered question187
 
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 Response
Percent
Response
Count
Extremely quickly
34.2%64
Very quickly
49.7%93
Moderately quickly
12.8%24
Slightly quickly
1.6%3
Not at all quickly
1.6%3

2. How friendly are St Paul's surgery staff?
 answered question187
 
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 Response
Percent
Response
Count
Extremely friendly
27.3%51
Very friendly
54.5%102
Moderately friendly
13.9%26
Slightly friendly
3.7%7
Not at all friendly
0.5%1

3. How knowledgeable are St Paul's Surgery staff?
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 Response
Percent
Response
Count
Extremely knowledgeable
17.6%32
Very knowledgeable
60.4%110
Moderately knowledgeable
18.7%34
Slightly knowledgeable
3.3%6
Not at all knowledgeable 0.0%0

4. Overall, are you satisfied with St Paul's Reception Staff, neither satisfied nor dissatisfied with them, or dissatisfied with them?
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 Response
Percent
Response
Count
Extremely satisfied
28.0%51
Very satisfied
53.8%98
Moderately satisfied
11.0%20
Neither satisfied nor dissatisfied
4.9%9
Moderately dissatisfied
1.6%3
Very dissatisfied 0.0%0
Extremely dissatisfied
0.5%1
Please feel free to comment
[ShowReplies]
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Page: Access
1. How easy is it to make urgent appointments with a doctor or nurse when you're ill?
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 Response
Percent
Response
Count
Extremely easy
12.8%23
Very easy
43.6%78
Moderately easy
32.4%58
Slightly easy
6.1%11
Not at all easy
5.0%9

2. How easy is it to get telephone advice with a doctor or nurse when you're ill?
 answered question175
 
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 Response
Percent
Response
Count
Extremely easy
25.7%45
Very easy
50.3%88
Moderately easy
19.4%34
Slightly easy
2.3%4
Not at all easy
2.3%4

3. How easy is it to book routine or follow up appointments with a doctor or nurse several weeks ahead?
 answered question182
 
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 Response
Percent
Response
Count
Extremely easy
26.9%49
Very easy
42.3%77
Moderately easy
23.1%42
Slightly easy
4.4%8
Not at all easy
3.3%6

4. In the past 6 months how easy have you found the following
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 Haven’t triedVery easyFairly easyNot very easyNot at all easyDon’t knowRating
Count
Getting through on the phone4.3% (8)59.9% (112)30.5% (57)3.2% (6)2.1% (4)0.0% (0)187
Speaking to a Doctor on the phone16.8% (31)51.1% (94)18.5% (34)7.6% (14)1.1% (2)4.9% (9)184
Speaking to a Nurse on the phone37.8% (68)28.9% (52)10.6% (19)2.2% (4)1.7% (3)18.9% (34)180
Obtaining test results by phone34.4% (62)30.0% (54)8.9% (16)2.2% (4)2.8% (5)21.7% (39)180

5. Which of the following opening hours would make it easier for you to make an appointment? (you can choose more than one option)
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 Response
Percent
Response
Count
Before 8 am
17.8%31
Lunchtime
5.7%10
After 6:30pm
35.6%62
Saturday
45.4%79
Sunday
17.2%30
Mon-Fri 8am - 6:30pm
48.9%85

6. How satisfied are you with the surgery opening hours (Monday to Friday 8:00am - 6:30pm)
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 Response
Percent
Response
Count
Extremely satisfied
15.9%29
Very satisfied
43.4%79
Moderately satisfied
25.3%46
Neither satisfied nor dissatisfied
6.0%11
Moderately dissatisfied
7.7%14
Very dissatisfied
1.6%3
Extremely dissatisfied 0.0%0
Other (please specify)
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7. How satisfied are you with the extended hours appointments that the doctors and nurses offer on Monday,Tuesday and Wednesday evenings and on alternate Saturday mornings?
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 Response
Percent
Response
Count
Extremely satisfied
17.9%30
Very satisfied
38.1%64
Moderately satisfied
17.3%29
Neither satisfied nor dissatisfied
23.8%40
Moderately dissatisfied
2.4%4
Very dissatisfied
0.6%1
Extremely dissatisfied 0.0%0
If you are dissatisfied please tell us why
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Page: Online services
1. Which of the following methods would you prefer to use to book an appointment at the Surgery? (you can choose more than one)
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 Response
Percent
Response
Count
In person
17.0%31
By phone
69.8%127
Online
55.5%101
No preference
6.6%12
Other (please specify)
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2. How useful would it be for you to use the internet to look at your medical record, directly select and order your repeat prescriptions from your record, book an appointment online or contact us by email?
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 Extremely usefulVery usefulModerately usefulSlightly usefulNot at all usefulRating
Count
View my medical record online40.1% (67)29.3% (49)16.2% (27)7.8% (13)6.6% (11)167
Order items from a list of my repeat prescriptions online68.3% (112)22.0% (36)3.7% (6)1.8% (3)4.3% (7)164
Select and book an appointment at St Paul's online61.8% (102)19.4% (32)12.1% (20)4.2% (7)2.4% (4)165
Contact us by email50.3% (80)27.7% (44)13.2% (21)3.8% (6)5.0% (8)159
Feel free to comment if you wish to
[ShowReplies]
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Page: Repeat Prescriptions and results
1. How satisfied are you with the repeat prescription service
 answered question170
 
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 Response
Percent
Response
Count
Extremely satisfied
38.2%65
Very satisfied
40.0%68
Moderately satisfied
11.8%20
Neither satisfied nor dissatisfied
4.7%8
Moderately dissatisfied
2.9%5
Very dissatisfied
1.2%2
Extremely dissatisfied
1.2%2
Please feel free to comment
[ShowReplies]
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2. Which of the following methods would you to receive your test results (you can choose more than one)
 answered question177
 
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 Response
Percent
Response
Count
In person at the surgery
36.2%64
By phoning reception and asking
60.5%107
By Text message
27.7%49
Online
53.1%94
Other (please specify)
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3. How likely are you to recommend St Paul's Surgery to family or friends?
 answered question180
 
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 Response
Percent
Response
Count
Extremely likely
58.3%105
Very likely
35.0%63
Moderately likely
4.4%8
Slightly likely
1.1%2
Not at all likely
1.1%2
Please Feel Free to Comment if you wish to
[ShowReplies]
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Page: About You
1. Which category below includes your age?
 answered question181
 
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 Response
Percent
Response
Count
16 or younger 0.0%0
17-20 0.0%0
21-29
3.3%6
30-39
9.4%17
40-49
14.4%26
50-59
19.3%35
60-69
27.6%50
70-79
17.7%32
80-89
7.7%14
Over 90
0.6%1

2. Are you male or female?
 answered question171
 
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 Response
Percent
Response
Count
Male
39.2%67
Female
60.8%104

3. How would you best describe your ethnicity or race?
 answered question178
 
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 Response
Percent
Response
Count
White
96.1%171
Mixed
1.1%2
Asian
2.2%4
Black
0.6%1

4. If you can, please be more specific about your nationality of birth.
 answered question175
 
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 Response
Percent
Response
Count
British
94.3%165
Irish
1.7%3
European
2.3%4
North American 0.0%0
Central American 0.0%0
South American 0.0%0
Middle Eastern 0.0%0
Caribbean 0.0%0
African
0.6%1
Asian 0.0%0
Indian
0.6%1
Pakistani 0.0%0
Nepalese 0.0%0
Bangladeshi
0.6%1
Indonesian 0.0%0
Chinese 0.0%0
Japanese 0.0%0

5. Which of the following categories best describes your employment status?
 answered question180
 
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 Response
Percent
Response
Count
Employed, working 1-39 hours per week
31.1%56
Employed, working 40 or more hours per week
16.1%29
Not Able To work
4.4%8
Unemployed
2.8%5
Retired
45.6%82

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