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1. How often do you visit our website transport.tamu.edu?
 answered question3,658
 
skipped question
28
 Response
Percent
Response
Count
Daily
7.1%260
3-6 times per week
8.5%310
1-2 times per week
12.7%464
Less than once a week
30.2%1,106
Almost never
21.1%773
Only during Annual Permit Registration
18.7%685
I have never visited transport.tamu.edu
1.6%60

2. How do you prefer to do business with Transportation Services? (check one)
 answered question3,646
 
skipped question
40
 Response
Percent
Response
Count
Face-to-face
8.7%316
Online/web
79.4%2,894
Telephone
12.0%436

3. How do you prefer to receive communications from Transportation Services?
 answered question3,639
 
skipped question
47
 Response
Percent
Response
Count
Texas A&M Email
95.5%3,475
TAMU Times
4.0%144
Text Messages (if offered)
13.8%502
RSS/Twitter
2.8%101

4. Do you currently hold a parking permit?
 answered question3,665
 
skipped question
21
 Response
Percent
Response
Count
Yes
74.5%2,732
No
25.5%933
If not, why not?
 
853

5. If you have a parking permit, how satisfied are you with:
 answered question3,268
 
skipped question
418
 Very DissatisfiedSomewhat DissatisfiedNeither Satisfied nor DissatisfiedSomewhat SatisfiedVery SatisfiedN/ARating
Average
Rating
Count
Ability to find a parking space in assigned lot4.5% (146)10.1% (330)6.3% (206)25.5% (830)35.6% (1,159)18.0% (588)3.953,259
Ease of registering for a permit2.3% (74)2.6% (84)4.4% (144)18.9% (614)57.2% (1,861)14.7% (478)4.483,255
Your lot assignment6.3% (205)7.0% (227)6.1% (197)14.2% (463)49.5% (1,611)17.0% (552)4.133,255
Maintenance, cleanliness and upkeep of facilities3.8% (124)6.9% (224)10.2% (334)24.2% (788)39.8% (1,298)15.1% (491)4.053,259
Consistency of enforcement5.2% (169)6.9% (225)18.8% (611)19.0% (617)28.6% (929)21.5% (700)3.753,251
Parking appeals process6.2% (202)5.4% (176)17.8% (580)10.8% (352)13.8% (449)45.9% (1,495)3.383,254
Fairness of permit assignment and wait list process6.1% (198)5.9% (192)16.5% (537)16.3% (531)28.1% (914)27.1% (880)3.753,252
Payment process for parking and citations3.8% (125)4.2% (137)16.3% (530)17.0% (552)26.8% (869)31.9% (1,035)3.863,248
Value you receive for your permit price14.7% (477)20.9% (679)15.6% (507)20.0% (652)13.7% (446)15.1% (491)2.973,252
Overall satisfaction with parking5.4% (177)10.6% (344)13.9% (451)32.8% (1,068)23.2% (754)14.2% (462)3.673,256

6. Please indicate the types of interactions you have had with Transportation Services within the last 12 months. (choose all that apply)
 answered question3,377
 
skipped question
309
 Response
Percent
Response
Count
Phone
29.8%1,007
Email
45.2%1,526
In person at the Customer Assistance Center
20.8%701
Web-based registration
70.7%2,386
Other web-based services
26.4%890

7. If you have had interactions with the Customer Assistance Center within the past 12 months, please rate your satisfaction with the following elements of your experience:
 answered question3,039
 
skipped question
647
 Very DissatisfiedSomewhat DissatisfiedNeither Satisfied nor DissatisfiedSomewhat SatisfiedVery SatisfiedN/ARating
Average
Rating
Count
Professionalism of staff2.3% (70)2.7% (82)6.0% (183)13.3% (405)26.4% (801)49.2% (1,494)4.163,035
Level of customer service you received3.2% (97)3.7% (113)5.9% (178)12.5% (379)25.8% (780)48.9% (1,479)4.053,026
Ability of staff to answer your questions3.0% (92)3.6% (108)6.1% (185)12.4% (373)25.0% (756)49.9% (1,506)4.053,020

8. If you have had interactions with a Parking Services Officer (PSO) within the past 12 months, please rate your satisfaction with the following elements of your experience:
 answered question2,943
 
skipped question
743
 Very DissatisfiedSomewhat DissatisfiedNeither Satisfied nor DissatisfiedSomewhat SatisfiedVery SatisfiedN/ARating
Average
Rating
Count
The PSO was professional/courteous5.2% (153)5.0% (148)4.9% (144)5.8% (169)9.0% (263)70.1% (2,060)3.272,937
The PSO answered my questions4.0% (117)3.8% (112)6.0% (176)5.4% (157)8.5% (248)72.3% (2,118)3.382,928
I understood the reason why I was cited/warned (if applicable)6.0% (176)4.1% (120)5.0% (145)3.2% (94)4.7% (137)77.0% (2,251)2.852,923

9. If you have used the Aggie Spirit buses this academic year, how satisfied are you with:
 answered question3,276
 
skipped question
410
 Very DissatisfiedSomewhat DissatisfiedNeither Satisfied nor DissatisfiedSomewhat SatisfiedVery SatisfiedN/ARating
Average
Rating
Count
Bus routes3.5% (114)8.4% (276)4.8% (157)25.4% (829)24.7% (809)33.2% (1,085)3.893,270
Time you wait before a bus appears7.9% (257)14.2% (465)6.3% (207)23.3% (759)15.1% (492)33.2% (1,084)3.353,264
Stops made by the buses2.6% (86)7.1% (231)9.0% (294)24.2% (788)23.8% (777)33.2% (1,083)3.893,259
Hours of operation3.7% (122)11.2% (363)7.3% (239)21.9% (714)22.0% (715)33.9% (1,102)3.713,255
Ease in understanding route maps2.4% (79)6.6% (215)7.5% (243)19.8% (646)30.5% (996)33.2% (1,082)4.043,261
Maintenance, cleanliness and upkeep of buses1.0% (33)1.9% (63)4.6% (149)18.5% (603)40.3% (1,315)33.7% (1,097)4.443,260
Courtesy and friendliness of bus drivers1.4% (47)2.3% (75)6.3% (206)17.9% (583)38.5% (1,254)33.5% (1,090)4.353,255
Overall satisfaction with bus service2.5% (80)7.5% (243)8.6% (279)27.8% (901)21.0% (680)32.7% (1,062)3.853,245

10. If you ride a bike on campus have you used a bike maintenance station (Fixit Stop)?
 answered question3,479
 
skipped question
207
 Response
Percent
Response
Count
Yes
10.1%353
No, but I do ride a bike on campus
17.9%622
I don't ride a bike on campus
72.0%2,504

11. Have you taken advantage of the rideshare and/or carshare programs?
 answered question3,610
 
skipped question
76
 Response
Percent
Response
Count
Rideshare (free ride matching service)
0.8%30
Carshare (short-term on-campus car rental)
0.4%14
Both
0.2%6
Neither
98.6%3,560

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