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We would be grateful if you would complete this survey about Whitstable Medical Practice. We aim to provide the highest possible standard of care. Feedback from this survey will help us to identify areas that may need improvement. Your opinions are very valuable. Thank you for your time.

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* 1. How helpful do you find the receptionists at your GP practice?

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* 2. How easy is it to get through to someone at the practice on the phone?

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* 3. How do you rate the overall quality of care provided by all clinical staff you have dealt with?

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* 4. Please pick your usual GP from the list below.

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* 5. How do you rate the quality of care provided specifically by your usual GP?

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* 6. How often do you see or speak to your usual GP?

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* 7. Thinking of times you are willing to see any doctor how quickly do you usually get seen?

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* 8. How do you rate the timescale taken to see a doctor?

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* 9. How long did you wait for your most recent consultation to start from the agreed appointment time (not the time you arrived at the surgery)?

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* 10. How do you rate the above waiting time?

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* 11. What method do you mainly use to obtain prescriptions?

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* 12. How would you rate the overall efficiency of this method?

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* 13. Were you aware that Whitstable Medical Practice now runs a Walk in Surgery at all three sites from 8 – 11 Monday to Friday?

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* 14. Were you aware that Whitstable Medical Practice runs extended hours surgery for those patients who find it difficult to visit surgery during normal working hours? (please tick all that apply and see website for more information)

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* 15. Please add any comments relating to additional services below:

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* 16. Are you aware of the practice website and newsletter?

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* 17. Overall, how would you describe your experience of Whitstable Medical Practice?

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* 18. Would you recommend Whitstable Medical Practice to someone who has just moved to your local area?

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* 19. Are you?

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* 20. How old are you?

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* 21. Were you happy completing this type of questionnaire online?

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* 22. Thank you for taking the time to complete this short survey. Whitstable Medical Practice seriously values patient feedback and always believes that there is room for improvement. If you have any other comments or suggestions please use the box below:

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