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Introduction

This survey contains questions about the Bank's consumer online banking products and services. The questions are based on four guidance documents published by the Federal Financial Institutions Examination Council ("FFIEC") and the California Department of Financial Institutions:
  • The IT Examination Handbook eBanking Booklet (the "eBanking Booklet"),
  • Authentication in an Internet Banking Environment ("Guidance"),
  • Supplement to Authentication in an Internet Banking Environment (Supplement"),
  • Best Practices Reducing the Risks of Corporate Account Takeovers ("DFI Best Practices") published by the California Department of Business Oversight.
If you have any questions about this survey please call me.
Thank you.
John

John Seddon
310 344 2408

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