Summon Client Survey_July 2013

Thank you for letting us know about your experiences with Summon. Direct feedback is critical to the continued enhancement of the service. This survey should take you about 15 minutes to complete.

Question Title

* 1. Summon is implemented on the home page of my library as the default search for…

"Everything"

Articles only (i.e. excluding the library catalogue)

Is not a default

Other, please specify

Question Title

* 2. My library has embedded Summon search boxes in LibGuides, Research Guides, Blackboard, Course Pages or other library webpages?

Yes

Question Title

* 3. Please rate how important it is that Summon...

	Not important									Highly important
covers the "full breadth" of the library collection?	covers the "full breadth" of the library collection? Not important	covers the "full breadth" of the library collection?	covers the "full breadth" of the library collection?	covers the "full breadth" of the library collection?	covers the "full breadth" of the library collection?	covers the "full breadth" of the library collection?	covers the "full breadth" of the library collection?	covers the "full breadth" of the library collection?	covers the "full breadth" of the library collection?	covers the "full breadth" of the library collection? Highly important
returns results fast?	returns results fast? Not important	returns results fast?	returns results fast?	returns results fast?	returns results fast?	returns results fast?	returns results fast?	returns results fast?	returns results fast?	returns results fast? Highly important
returns relevant results?	returns relevant results? Not important	returns relevant results?	returns relevant results?	returns relevant results?	returns relevant results?	returns relevant results?	returns relevant results?	returns relevant results?	returns relevant results?	returns relevant results? Highly important
provides facets and limiters for navigating results?	provides facets and limiters for navigating results? Not important	provides facets and limiters for navigating results?	provides facets and limiters for navigating results?	provides facets and limiters for navigating results?	provides facets and limiters for navigating results?	provides facets and limiters for navigating results?	provides facets and limiters for navigating results?	provides facets and limiters for navigating results?	provides facets and limiters for navigating results?	provides facets and limiters for navigating results? Highly important
indexes institutional repositories and digital collections?	indexes institutional repositories and digital collections? Not important	indexes institutional repositories and digital collections?	indexes institutional repositories and digital collections?	indexes institutional repositories and digital collections?	indexes institutional repositories and digital collections?	indexes institutional repositories and digital collections?	indexes institutional repositories and digital collections?	indexes institutional repositories and digital collections?	indexes institutional repositories and digital collections?	indexes institutional repositories and digital collections? Highly important
indexes topical reference content (Credo reference, Encyclopedias, etc.)?	indexes topical reference content (Credo reference, Encyclopedias, etc.)? Not important	indexes topical reference content (Credo reference, Encyclopedias, etc.)?	indexes topical reference content (Credo reference, Encyclopedias, etc.)?	indexes topical reference content (Credo reference, Encyclopedias, etc.)?	indexes topical reference content (Credo reference, Encyclopedias, etc.)?	indexes topical reference content (Credo reference, Encyclopedias, etc.)?	indexes topical reference content (Credo reference, Encyclopedias, etc.)?	indexes topical reference content (Credo reference, Encyclopedias, etc.)?	indexes topical reference content (Credo reference, Encyclopedias, etc.)?	indexes topical reference content (Credo reference, Encyclopedias, etc.)? Highly important
indexes Open Access (freely available) content?	indexes Open Access (freely available) content? Not important	indexes Open Access (freely available) content?	indexes Open Access (freely available) content?	indexes Open Access (freely available) content?	indexes Open Access (freely available) content?	indexes Open Access (freely available) content?	indexes Open Access (freely available) content?	indexes Open Access (freely available) content?	indexes Open Access (freely available) content?	indexes Open Access (freely available) content? Highly important
indexes A&I content?	indexes A&I content? Not important	indexes A&I content?	indexes A&I content?	indexes A&I content?	indexes A&I content?	indexes A&I content?	indexes A&I content?	indexes A&I content?	indexes A&I content?	indexes A&I content? Highly important
allows rapid discovery of new PDA-accessible materials/ebooks?	allows rapid discovery of new PDA-accessible materials/ebooks? Not important	allows rapid discovery of new PDA-accessible materials/ebooks?	allows rapid discovery of new PDA-accessible materials/ebooks?	allows rapid discovery of new PDA-accessible materials/ebooks?	allows rapid discovery of new PDA-accessible materials/ebooks?	allows rapid discovery of new PDA-accessible materials/ebooks?	allows rapid discovery of new PDA-accessible materials/ebooks?	allows rapid discovery of new PDA-accessible materials/ebooks?	allows rapid discovery of new PDA-accessible materials/ebooks?	allows rapid discovery of new PDA-accessible materials/ebooks? Highly important
recommends databases via the database recommender feature?	recommends databases via the database recommender feature? Not important	recommends databases via the database recommender feature?	recommends databases via the database recommender feature?	recommends databases via the database recommender feature?	recommends databases via the database recommender feature?	recommends databases via the database recommender feature?	recommends databases via the database recommender feature?	recommends databases via the database recommender feature?	recommends databases via the database recommender feature?	recommends databases via the database recommender feature? Highly important
offers a discipline scoped search feature?	offers a discipline scoped search feature? Not important	offers a discipline scoped search feature?	offers a discipline scoped search feature?	offers a discipline scoped search feature?	offers a discipline scoped search feature?	offers a discipline scoped search feature?	offers a discipline scoped search feature?	offers a discipline scoped search feature?	offers a discipline scoped search feature?	offers a discipline scoped search feature? Highly important
has reliable linking to desired full text content?	has reliable linking to desired full text content? Not important	has reliable linking to desired full text content?	has reliable linking to desired full text content?	has reliable linking to desired full text content?	has reliable linking to desired full text content?	has reliable linking to desired full text content?	has reliable linking to desired full text content?	has reliable linking to desired full text content?	has reliable linking to desired full text content?	has reliable linking to desired full text content? Highly important
offers customization options via an API?	offers customization options via an API? Not important	offers customization options via an API?	offers customization options via an API?	offers customization options via an API?	offers customization options via an API?	offers customization options via an API?	offers customization options via an API?	offers customization options via an API?	offers customization options via an API?	offers customization options via an API? Highly important
offers customization options via an administrative console?	offers customization options via an administrative console? Not important	offers customization options via an administrative console?	offers customization options via an administrative console?	offers customization options via an administrative console?	offers customization options via an administrative console?	offers customization options via an administrative console?	offers customization options via an administrative console?	offers customization options via an administrative console?	offers customization options via an administrative console?	offers customization options via an administrative console? Highly important
allows libraries to create recommendations (Best Bets feature)?	allows libraries to create recommendations (Best Bets feature)? Not important	allows libraries to create recommendations (Best Bets feature)?	allows libraries to create recommendations (Best Bets feature)?	allows libraries to create recommendations (Best Bets feature)?	allows libraries to create recommendations (Best Bets feature)?	allows libraries to create recommendations (Best Bets feature)?	allows libraries to create recommendations (Best Bets feature)?	allows libraries to create recommendations (Best Bets feature)?	allows libraries to create recommendations (Best Bets feature)?	allows libraries to create recommendations (Best Bets feature)? Highly important
offers a mobile interface?	offers a mobile interface? Not important	offers a mobile interface?	offers a mobile interface?	offers a mobile interface?	offers a mobile interface?	offers a mobile interface?	offers a mobile interface?	offers a mobile interface?	offers a mobile interface?	offers a mobile interface? Highly important
provides usage analytics and other metrics?	provides usage analytics and other metrics? Not important	provides usage analytics and other metrics?	provides usage analytics and other metrics?	provides usage analytics and other metrics?	provides usage analytics and other metrics?	provides usage analytics and other metrics?	provides usage analytics and other metrics?	provides usage analytics and other metrics?	provides usage analytics and other metrics?	provides usage analytics and other metrics? Highly important
offers a subject terms facet?	offers a subject terms facet? Not important	offers a subject terms facet?	offers a subject terms facet?	offers a subject terms facet?	offers a subject terms facet?	offers a subject terms facet?	offers a subject terms facet?	offers a subject terms facet?	offers a subject terms facet?	offers a subject terms facet? Highly important
indexes my library’s LibGuides or Research Guides?	indexes my library’s LibGuides or Research Guides? Not important	indexes my library’s LibGuides or Research Guides?	indexes my library’s LibGuides or Research Guides?	indexes my library’s LibGuides or Research Guides?	indexes my library’s LibGuides or Research Guides?	indexes my library’s LibGuides or Research Guides?	indexes my library’s LibGuides or Research Guides?	indexes my library’s LibGuides or Research Guides?	indexes my library’s LibGuides or Research Guides?	indexes my library’s LibGuides or Research Guides? Highly important
indexes newspaper articles content?	indexes newspaper articles content? Not important	indexes newspaper articles content?	indexes newspaper articles content?	indexes newspaper articles content?	indexes newspaper articles content?	indexes newspaper articles content?	indexes newspaper articles content?	indexes newspaper articles content?	indexes newspaper articles content?	indexes newspaper articles content? Highly important
offers seamless save/export functionality with citation management tools (ex. RefWorks)?	offers seamless save/export functionality with citation management tools (ex. RefWorks)? Not important	offers seamless save/export functionality with citation management tools (ex. RefWorks)?	offers seamless save/export functionality with citation management tools (ex. RefWorks)?	offers seamless save/export functionality with citation management tools (ex. RefWorks)?	offers seamless save/export functionality with citation management tools (ex. RefWorks)?	offers seamless save/export functionality with citation management tools (ex. RefWorks)?	offers seamless save/export functionality with citation management tools (ex. RefWorks)?	offers seamless save/export functionality with citation management tools (ex. RefWorks)?	offers seamless save/export functionality with citation management tools (ex. RefWorks)?	offers seamless save/export functionality with citation management tools (ex. RefWorks)? Highly important
provides documentation and training for the Summon service?	provides documentation and training for the Summon service? Not important	provides documentation and training for the Summon service?	provides documentation and training for the Summon service?	provides documentation and training for the Summon service?	provides documentation and training for the Summon service?	provides documentation and training for the Summon service?	provides documentation and training for the Summon service?	provides documentation and training for the Summon service?	provides documentation and training for the Summon service?	provides documentation and training for the Summon service? Highly important

Question Title

* 4. How satisfied are you with...

	Highly dissatisfied									Highly satisfied
the breadth of content coverage in Summon?	the breadth of content coverage in Summon? Highly dissatisfied	the breadth of content coverage in Summon?	the breadth of content coverage in Summon?	the breadth of content coverage in Summon?	the breadth of content coverage in Summon?	the breadth of content coverage in Summon?	the breadth of content coverage in Summon?	the breadth of content coverage in Summon?	the breadth of content coverage in Summon?	the breadth of content coverage in Summon? Highly satisfied
the speed of Summon results?	the speed of Summon results? Highly dissatisfied	the speed of Summon results?	the speed of Summon results?	the speed of Summon results?	the speed of Summon results?	the speed of Summon results?	the speed of Summon results?	the speed of Summon results?	the speed of Summon results?	the speed of Summon results? Highly satisfied
the relevancy of Summon results?	the relevancy of Summon results? Highly dissatisfied	the relevancy of Summon results?	the relevancy of Summon results?	the relevancy of Summon results?	the relevancy of Summon results?	the relevancy of Summon results?	the relevancy of Summon results?	the relevancy of Summon results?	the relevancy of Summon results?	the relevancy of Summon results? Highly satisfied
the facet and limiter options in Summon?	the facet and limiter options in Summon? Highly dissatisfied	the facet and limiter options in Summon?	the facet and limiter options in Summon?	the facet and limiter options in Summon?	the facet and limiter options in Summon?	the facet and limiter options in Summon?	the facet and limiter options in Summon?	the facet and limiter options in Summon?	the facet and limiter options in Summon?	the facet and limiter options in Summon? Highly satisfied
the treatment of institutional repositories and digital collections in Summon?	the treatment of institutional repositories and digital collections in Summon? Highly dissatisfied	the treatment of institutional repositories and digital collections in Summon?	the treatment of institutional repositories and digital collections in Summon?	the treatment of institutional repositories and digital collections in Summon?	the treatment of institutional repositories and digital collections in Summon?	the treatment of institutional repositories and digital collections in Summon?	the treatment of institutional repositories and digital collections in Summon?	the treatment of institutional repositories and digital collections in Summon?	the treatment of institutional repositories and digital collections in Summon?	the treatment of institutional repositories and digital collections in Summon? Highly satisfied
the coverage of licensed reference content in Summon?	the coverage of licensed reference content in Summon? Highly dissatisfied	the coverage of licensed reference content in Summon?	the coverage of licensed reference content in Summon?	the coverage of licensed reference content in Summon?	the coverage of licensed reference content in Summon?	the coverage of licensed reference content in Summon?	the coverage of licensed reference content in Summon?	the coverage of licensed reference content in Summon?	the coverage of licensed reference content in Summon?	the coverage of licensed reference content in Summon? Highly satisfied
the coverage of Open Access (freely available) content in Summon?	the coverage of Open Access (freely available) content in Summon? Highly dissatisfied	the coverage of Open Access (freely available) content in Summon?	the coverage of Open Access (freely available) content in Summon?	the coverage of Open Access (freely available) content in Summon?	the coverage of Open Access (freely available) content in Summon?	the coverage of Open Access (freely available) content in Summon?	the coverage of Open Access (freely available) content in Summon?	the coverage of Open Access (freely available) content in Summon?	the coverage of Open Access (freely available) content in Summon?	the coverage of Open Access (freely available) content in Summon? Highly satisfied
the coverage of A&I content in Summon?	the coverage of A&I content in Summon? Highly dissatisfied	the coverage of A&I content in Summon?	the coverage of A&I content in Summon?	the coverage of A&I content in Summon?	the coverage of A&I content in Summon?	the coverage of A&I content in Summon?	the coverage of A&I content in Summon?	the coverage of A&I content in Summon?	the coverage of A&I content in Summon?	the coverage of A&I content in Summon? Highly satisfied
the discoverability of new PDA-accessible materials/ebooks?	the discoverability of new PDA-accessible materials/ebooks? Highly dissatisfied	the discoverability of new PDA-accessible materials/ebooks?	the discoverability of new PDA-accessible materials/ebooks?	the discoverability of new PDA-accessible materials/ebooks?	the discoverability of new PDA-accessible materials/ebooks?	the discoverability of new PDA-accessible materials/ebooks?	the discoverability of new PDA-accessible materials/ebooks?	the discoverability of new PDA-accessible materials/ebooks?	the discoverability of new PDA-accessible materials/ebooks?	the discoverability of new PDA-accessible materials/ebooks? Highly satisfied
the quality of the recommendations provided via the database recommender?	the quality of the recommendations provided via the database recommender? Highly dissatisfied	the quality of the recommendations provided via the database recommender?	the quality of the recommendations provided via the database recommender?	the quality of the recommendations provided via the database recommender?	the quality of the recommendations provided via the database recommender?	the quality of the recommendations provided via the database recommender?	the quality of the recommendations provided via the database recommender?	the quality of the recommendations provided via the database recommender?	the quality of the recommendations provided via the database recommender?	the quality of the recommendations provided via the database recommender? Highly satisfied
the quality of discipline scoped searches?	the quality of discipline scoped searches? Highly dissatisfied	the quality of discipline scoped searches?	the quality of discipline scoped searches?	the quality of discipline scoped searches?	the quality of discipline scoped searches?	the quality of discipline scoped searches?	the quality of discipline scoped searches?	the quality of discipline scoped searches?	the quality of discipline scoped searches?	the quality of discipline scoped searches? Highly satisfied
the reliability of linking from Summon results to desired full text content?	the reliability of linking from Summon results to desired full text content? Highly dissatisfied	the reliability of linking from Summon results to desired full text content?	the reliability of linking from Summon results to desired full text content?	the reliability of linking from Summon results to desired full text content?	the reliability of linking from Summon results to desired full text content?	the reliability of linking from Summon results to desired full text content?	the reliability of linking from Summon results to desired full text content?	the reliability of linking from Summon results to desired full text content?	the reliability of linking from Summon results to desired full text content?	the reliability of linking from Summon results to desired full text content? Highly satisfied
the customization options via API for Summon?	the customization options via API for Summon? Highly dissatisfied	the customization options via API for Summon?	the customization options via API for Summon?	the customization options via API for Summon?	the customization options via API for Summon?	the customization options via API for Summon?	the customization options via API for Summon?	the customization options via API for Summon?	the customization options via API for Summon?	the customization options via API for Summon? Highly satisfied
the customization options via the administration console for Summon?	the customization options via the administration console for Summon? Highly dissatisfied	the customization options via the administration console for Summon?	the customization options via the administration console for Summon?	the customization options via the administration console for Summon?	the customization options via the administration console for Summon?	the customization options via the administration console for Summon?	the customization options via the administration console for Summon?	the customization options via the administration console for Summon?	the customization options via the administration console for Summon?	the customization options via the administration console for Summon? Highly satisfied
the customizabile recommendation features (Best Bets feature) of Summon?	the customizabile recommendation features (Best Bets feature) of Summon? Highly dissatisfied	the customizabile recommendation features (Best Bets feature) of Summon?	the customizabile recommendation features (Best Bets feature) of Summon?	the customizabile recommendation features (Best Bets feature) of Summon?	the customizabile recommendation features (Best Bets feature) of Summon?	the customizabile recommendation features (Best Bets feature) of Summon?	the customizabile recommendation features (Best Bets feature) of Summon?	the customizabile recommendation features (Best Bets feature) of Summon?	the customizabile recommendation features (Best Bets feature) of Summon?	the customizabile recommendation features (Best Bets feature) of Summon? Highly satisfied
the Summon mobile search experience?	the Summon mobile search experience? Highly dissatisfied	the Summon mobile search experience?	the Summon mobile search experience?	the Summon mobile search experience?	the Summon mobile search experience?	the Summon mobile search experience?	the Summon mobile search experience?	the Summon mobile search experience?	the Summon mobile search experience?	the Summon mobile search experience? Highly satisfied
the metrics and reports provided by Summon analytics?	the metrics and reports provided by Summon analytics? Highly dissatisfied	the metrics and reports provided by Summon analytics?	the metrics and reports provided by Summon analytics?	the metrics and reports provided by Summon analytics?	the metrics and reports provided by Summon analytics?	the metrics and reports provided by Summon analytics?	the metrics and reports provided by Summon analytics?	the metrics and reports provided by Summon analytics?	the metrics and reports provided by Summon analytics?	the metrics and reports provided by Summon analytics? Highly satisfied
the subject terms facet?	the subject terms facet? Highly dissatisfied	the subject terms facet?	the subject terms facet?	the subject terms facet?	the subject terms facet?	the subject terms facet?	the subject terms facet?	the subject terms facet?	the subject terms facet?	the subject terms facet? Highly satisfied
the treatment of LibGuides and research guides in Summon?	the treatment of LibGuides and research guides in Summon? Highly dissatisfied	the treatment of LibGuides and research guides in Summon?	the treatment of LibGuides and research guides in Summon?	the treatment of LibGuides and research guides in Summon?	the treatment of LibGuides and research guides in Summon?	the treatment of LibGuides and research guides in Summon?	the treatment of LibGuides and research guides in Summon?	the treatment of LibGuides and research guides in Summon?	the treatment of LibGuides and research guides in Summon?	the treatment of LibGuides and research guides in Summon? Highly satisfied
the coverage of newspaper content in Summon?	the coverage of newspaper content in Summon? Highly dissatisfied	the coverage of newspaper content in Summon?	the coverage of newspaper content in Summon?	the coverage of newspaper content in Summon?	the coverage of newspaper content in Summon?	the coverage of newspaper content in Summon?	the coverage of newspaper content in Summon?	the coverage of newspaper content in Summon?	the coverage of newspaper content in Summon?	the coverage of newspaper content in Summon? Highly satisfied
the Summon save/export functionality with citation management tools (ex. RefWorks)?	the Summon save/export functionality with citation management tools (ex. RefWorks)? Highly dissatisfied	the Summon save/export functionality with citation management tools (ex. RefWorks)?	the Summon save/export functionality with citation management tools (ex. RefWorks)?	the Summon save/export functionality with citation management tools (ex. RefWorks)?	the Summon save/export functionality with citation management tools (ex. RefWorks)?	the Summon save/export functionality with citation management tools (ex. RefWorks)?	the Summon save/export functionality with citation management tools (ex. RefWorks)?	the Summon save/export functionality with citation management tools (ex. RefWorks)?	the Summon save/export functionality with citation management tools (ex. RefWorks)?	the Summon save/export functionality with citation management tools (ex. RefWorks)? Highly satisfied
documentation and training for Summon features?	documentation and training for Summon features? Highly dissatisfied	documentation and training for Summon features?	documentation and training for Summon features?	documentation and training for Summon features?	documentation and training for Summon features?	documentation and training for Summon features?	documentation and training for Summon features?	documentation and training for Summon features?	documentation and training for Summon features?	documentation and training for Summon features? Highly satisfied

Question Title

* 5. List any existing Summon features that you would like to see enhanced. Please explain:

Question Title

* 6. What new features, if any, would improve Summon or inspire you to use it more often? Please describe:

Question Title

* 7. My overall satisfaction with Summon is…

Highly
dissatisfied

Highly
satisfied

Highly
dissatisfied

Highly
satisfied

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* 8. Would you recommend Summon to another library?

Would not
Recommend

Definitely
Recommend

Would not
Recommend

Definitely
Recommend

Question Title

* 9. Who is most responsible for maintaining Summon at your library?

A single person (e-resources librarian, technical services, etc.)

A committee

No one

Not sure

Other (please explain)

Question Title

* 10. What is your primary role at the library? Choose the best option and/or explain in the box provided.

I provide hands-on assistance to students and researchers

I manage library systems and data

I determine how to best make resources available for online access

I make collection development decisions

I decide what tools and services to purchase for the library

Optional, please specify title

Question Title

* 11. Optional: Please enter your country, Library, or, contact information if it is okay for us to contact you should we have follow up questions regarding your comments.

Country

Library

Name

Email Address

Question Title

* 1. Summon is implemented on the home page of my library as the default search for…

Question Title

* 2. My library has embedded Summon search boxes in LibGuides, Research Guides, Blackboard, Course Pages or other library webpages?

Question Title

* 3. Please rate how important it is that Summon...

Question Title

* 4. How satisfied are you with...

Question Title

* 5. List any existing Summon features that you would like to see enhanced. Please explain:

Question Title

* 6. What new features, if any, would improve Summon or inspire you to use it more often? Please describe:

Question Title

* 7. My overall satisfaction with Summon is…

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* 8. Would you recommend Summon to another library?

Question Title

* 9. Who is most responsible for maintaining Summon at your library?

Question Title

* 10. What is your primary role at the library? Choose the best option and/or explain in the box provided.

Question Title

* 11. Optional: Please enter your country, Library, or, contact information if it is okay for us to contact you should we have follow up questions regarding your comments.

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* 12. Optional: Please add any general comments not covered above: