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FTW service level survey

Concerns voiced by shippers in particular about service levels in the industry have prompted FTW Online to interrogate the issue among our readers by means of this quick survey.
It should take you no longer than a few minutes to complete. Thank you for your participation.
1.Please supply us with your personal details. These will remain confidential.(Required.)
2.Select the sector which best describes your business.(Required.)
3.Are you satisfied with the service levels provided by the following industry sectors?
Rate them on a scale of 1 to 10 where 1 is poor and 10 is excellent
Poor
Excellent
Transport operators
Logistics providers
Airfreight
SA ports
Warehousing
Consolidators
Shipping lines
4.Where do you believe improvements are particularly necessary.
Rank 1 to 7 where 1 is least necessary and 7 is most necessary.
Only one selection per number allowed.
(Required.)
Least necessary
2
3
4
5
6
Most necessary
After-hours service
Overall knowledge
Operations
Problem-solving
Documentation
Management involvement
After-sales service
5.Over the past three years, have service levels improved or deteriorated?(Required.)
6.How would you rate the industry skills level of the service providers with whom you deal?(Required.)
7.Further comments on the state of service levels within the freight industry.
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