Customer Satisfaction Survey

How Are We Doing?

The Springfield Housing Authority would like to thank you in advance for filling out the Customer Satisfaction Survey. These surveys will be used to enhance your experience with the Springfield Housing Authority. Please feel free to write any additional comments concerning your visit in the area provided below.

Question Title

* 1. What day did you have contact with an employee from the Springfield Housing Authority?

Date of Service / Employee Contact

Date

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* 2. How did you have contact with an employee of the Springfield Housing Authority?

I came into the office

I called on the phone

I received a visit from an employee

Other

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* 3. What department and employee did you have contact with?

Administration

Affordable (Public) Housing

Housing Choice Voucher (HCV) / Section 8

Family Self-Sufficiency (FSS)

Maintenance

Inspection

Please indicate the specific employee you had contact with.

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* 4. What was the reason you had contact with an employee from the Springfield Housing Authority?

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* 5. Did the employee greet you in a friendly, courteous and professional manner?

Yes

Somewhat

Comments

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* 6. Were your needs addressed in a timely manner?

Yes

Somewhat

Comments

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* 7. If you waited 30 minutes or longer, were there other clients ahead of you?

Question Title

* 8. Additional Comments: Please provide any additional comments, suggestions or feedback you may have below.

Question Title

* 9. If you would like to be contacted, please provide a name, telephone number and/or email address below.

Name

Telephone Number

Email Address